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“mind blowing experience”
Review of The Oberoi, Mumbai

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The Oberoi, Mumbai
Ranked #1 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“mind blowing experience”
Reviewed July 4, 2014

Very comfortable luxury hotel with great restaurants and service. Staff excellent throughout our stay, no request too much for them. Made to feel welcome throughout the whole hotel. Room, food, concierge and facilities all superb. Ate into the restaurants and very satisfied..best luxury hotel with great restaurants and service. Highly recommend to all travellers to Mumbai

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vanisa823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, July 11, 2014
Dear Guest,

It was a pleasure to have you stay at The Oberoi, Mumbai and we thank you for sparing your valuable time to review us on TripAdvisor.

We are pleased to note that you had a comfortable stay and that you enjoyed the food and the service at the hotel.

Your mention about our team making you feel welcome is very inspiring and it further encourages us to strive harder towards excellence. Thank you for recommending The Oberoi, Mumbai.

The team and I, look forward to welcoming you to your home in Mumbai.

Kind regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,158 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (596)
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Kuwait City, Kuwait
Level 4 Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 1, 2014

Had a brief 3 nights stay at this property, and i was truly impressed. From the reservations - where the person contacted me to upgrade to the sea view rooms till the moment i checked out, all of them were highly trained and attentive. The room was spacious and really great views of the sea from there.
Each and every staff had called me by name, it seemed like i was royalty for them. It was that feeling which made the stay even more enjoyable. The breakfast was good, and staff remembered my preferences every morning after the first day. The band and staff at the Eau bar was brilliant.
Housekeeping assistant - Ms SIddhi - was very intuitive and left a lovely note stating that since i was carrying my glasses and laptop she left glass cover and also a laptop cleaning spray and cloth.
Would be staying here again, worth the buck. It lives up to the Oberoi standard.

Room Tip: Worth the premium to get the sea view rooms.
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  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank M_Taz1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, July 8, 2014
Dear Guest,

Thank you for choosing to stay at The Oberoi, Mumbai and for sharing your feedback on TripAdvisor.

We are delighted to note that you had an enjoyable experience and that you were impressed by the ambience, the room, the view, the service and the staff at the hotel.

The team is our strength and they strive hard to delight our guests. I have personally shared your compliments with Ms. Siddhi Dumbre from the Housekeeping team and the band at The Eau Bar for whom it will be a tremendous source of inspiration.

Thank you once again for your encouraging review.

The team and I, look forward to welcoming you back to The Oberoi, Mumbai.

Thank you,

Kind regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 30, 2014

On a recent work trip we treated ourselves to a bit of luxury to rest up. The staff were excellent, very attentive, nothing was too much trouble.

The hotel was immaculately clean.

Facilities were good too. Good bar - be careful though the free plantain crisps they keep bringing out are irresistable. We also ate at the fancy modern indian - had a fantastic meal. Highly recommend the Indian Shiraz - yes I was sceptical too.

Room was quiet, comfy bed, pillow menu which I didn't realise until I was checking out, great bathroom too with good shower and cute bath.

I would recommend this hotel again if I wanted to stay in that area.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DCs-Downunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, July 8, 2014
Dear Guest,

Thank you for sparing your valuable time to review The Oberoi, Mumbai on TripAdvisor.

We are very happy to receive your feedback and to learn that you will return to stay with us. Thank you for recommending the hotel.

Your generous praise of our attentive team, the room and its product and especially your experience at Ziya restaurant is very encouraging.

I do hope that you will return and stay in the near future.

Kind regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 26, 2014

A very good hotel. Nice rooms, very good restaurants, very good service but not quite as good as the Oberoi Delhi. Location is great for walking around the tourist sites in the south of the city - Taj, Gateway to India etc. Location of the pool not fantastic - stuck between 2 tower blocks - but clean and quiet with again perfect service.

Room Tip: All the rooms are to a very good standard - the sea view rooms are nice, but the outlook from most o...
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peterr67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, June 28, 2014
Dear Guest,

Thank you for sparing your valuable time to review The Oberoi, Mumbai on TripAdvisor.
We are happy to learn that you enjoyed your stay.

Your appreciation regarding the rooms, the restaurants, the location and especially the service provided by our team is very encouraging.

The team and I, look forward to welcoming you back to The Oberoi, Mumbai.

Thank you,

Kind regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
126 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 24, 2014

We had the club room at this hotel and the service was fantastic. Friendly staff, clean and relatively spacious room for a city like Mumbai. You go get what you pay for at this hotel. The breakfast was good offering a range of options for both Western and more spicy needs.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harmeet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, June 28, 2014
Dear Guest,

It was a pleasure to have you stay at The Oberoi, Mumbai.

We are delighted to note that you had a wonderful experience. Your generous compliments of our staff being friendly and the service being fantastic is very inspiring. Thank you for complimenting the breakfast.

I do hope that you soon return to stay with us.

Thank you,

Kind regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 23, 2014

I stayed at the Oberoi for a combination of work and pleasure. The hotel itself is lovely, recently updated and very well kept. The service is OUTSTANDING! We found everyone to be helpful and very interested in our comfort and happiness. At breakfast we ordered a traditional Indian dish which led to several visits from servers asking us how we liked it and bringing us some other Indian dishes to try (I think they are used to folks not that interested in trying local fare). The dosas were amazing, especially for somewhere that far North! We also really enjoyed the pool service - the staff will keep you well stocked with water, sunscreen, scented and cooled moist towels, and fresh lime sodas (I suggest the sweet/salty combo variety). The hotel is also very conveniently located, with easy access to the walkway around the Queen's necklace - a great spot to watch the Mumbai sunset.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bridget F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, June 28, 2014
Dear Guest,

It was a pleasure to have you stay at The Oberoi, Mumbai and we thank you for sharing your generous feedback on TripAdvisor.

We are very happy to receive your feedback and to learn that you enjoyed your stay at the hotel.
The team is our strength and your feedback encourages the team to scale greater heights of excellence.

Thank you for your valuable feedback. The team and I, look forward to your continued visits.

Warm regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutton Coldfield, United Kingdom
Level 5 Contributor
96 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed June 22, 2014

The hotel itself is superb...could not fault it for style, room quality, food quality etc.

Sadly whilst over all the service was good in some key areas its as just over bearing...if you like someone in your face all the time this is the place to stay if you like going to the rest room by yourself don't bother.....5 times someone (different people)moved my news paper whilst i was having breakfast meeting to the point where i am afraid i swore at the last one and checked out.

Great location just too much faff for my liking....needs to be fixed.

Room Tip: all are good
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shaggybaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, June 28, 2014
Dear Guest,

Thank you for staying at The Oberoi during your recent visit to Mumbai.

In our endeavour to provide warm, courteous service, I sincerely apologise that you found the service at the hotel to be overbearing.

Based on your feedback we will conduct more training to ensure that our team understands the difference between “service” and “over service”.

I am hopeful that you will give us another opportunity and return to stay with us.

The team and I, look forward to welcoming you back.

Thank you,
Kind regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi, Mumbai

Property: The Oberoi, Mumbai
Address: Nariman Point, Mumbai (Bombay), India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Mumbai (Bombay)
#1 Spa Hotel in Mumbai (Bombay)
#1 Romantic Hotel in Mumbai (Bombay)
#1 Business Hotel in Mumbai (Bombay)
#2 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Oberoi, Mumbai 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Oberoi Mumbai Hotel Mumbai (Bombay)
Oberoi Hotels Mumbai
Oberoi Hotel Bombay
Oberoi Bombay
The Oberoi Mumbai

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