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“Wonderful”
Review of The Oberoi, Mumbai

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The Oberoi, Mumbai
Ranked #1 of 448 Hotels in Mumbai (Bombay)
Certificate of Excellence
London, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Wonderful”
Reviewed January 7, 2013

I was recently a 'long-termer' at the Oberoi staying intermittently over a period of 3 months. I cannot speak highly enough on the quality of service offered by this superb hotel. The staff are all so kind and courteous, there is a great variety of good quality cuisine offered by the various restaurants and the rooms are well presented and very comfortable. The Oberoi should be very proud of the very high standards to which it adheres.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chin888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, January 9, 2013
Dear Guest,

Thank you for staying at The Oberoi, Mumbai and for sharing your generous feedback through TripAdvisor.

We are delighted to note that your stay at The Oberoi, Mumbai was memorable and that you enjoyed the overall facilities and service.

The team is our strength and your recognition inspires them to do better.

We look forward to welcoming you back to your home in Mumbai.

Thank you,

Kind regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 6, 2013

Stayed at the Oberoi Nariman point was excellent service was out of this world can recommend anytime. Food in the Resturant excellent quality . My second stay and it's unlikely I will stay at another hotel

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
2 Thank Ebi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, January 9, 2013
Dear Guest,

Thank you for staying at The Oberoi, Mumbai and for sparing your valuable time to review us on TripAdvisor.

We are delighted to receive your feedback and very pleased to note that you had an enjoyable stay at the hotel.

I do hope we will have more opportunities to welcome you back to The Oberoi, Mumbai.

Thank you,

Warm regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 5, 2013

Stayed for one night only. The staff were very helpful and friendly. The rooms were immaculate and beautifully presented with a beautiful view of the marina and the city. It almost felt like we were at sea.

The bar was great with live music and an attentive barman who will indulge you and go to great lengths to make you any cocktail you desire.

Dinner at the Italian restaurant was delicious. Beautiful ambience,tasteful modern decor.I eat meat but chose to be vegetarian whilst in India.I was not disappointed. India is one place that can take credit for being a global vege heaven..you will not desire meat there with the amazing food they have on offer..modern , innovative,tasty..world class.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank sanj2U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, January 7, 2013
Dear Guest,

It was a pleasure to have you stay at The Oberoi, Mumbai and we thank you for sharing your experiences through TripAdvisor.

We are delighted to note that you had an enjoyable stay. Your feedback is very motivating and will encourage the team to scale greater heights of excellence.

We eagerly await your return in the not too distant future and look forward to welcoming you back.

Thank you,

Warm regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, United Kingdom
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 3, 2013

We spent 2 nights at the Oberoi hotel in dec 12, a few mistakes were made but the management sorted it for us and made our stay a very enjoyable one. Our room was spacious and elegant,
Breakfast was excellent with a lot of attention to detail etc,
We would also recommend the Indian restaurant where the food was also excellent.
Will certainly stay there again.

Room Tip: Corner suites are recommended
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, January 4, 2013
Dear Guest,

Thank you for choosing to stay at The Oberoi, Mumbai and for sparing your time to share your feedback on TripAdvisor.

We are delighted to note that you had an enjoyable stay and that the overall services exceeded your expectations. Thank you for recommending Ziya, our Indian restaurant.

The team and I, look forward to the pleasure of welcoming you back, in the not too distant future.

Thank you,

Warm regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 2, 2013

We stayed here for the first two nights after our wedding and this was by far one of the best commercial hotels I have ever stayed at. Our room was on the 22nd floor overlooking the entire bay of Bombay and Marine Drive, not to mention the majestic Arabian Sea.

The room was impeccable. Large and with a separate living area and a large closet by typical standards. The bathroom was also large with an open tub, separate shower and W.C. area. The hotel staff had gone the extra mile to fill it up with warm water and rose petals and had scented candles waiting for us. They also had laid out complimentary brownies and a chocolate mousse cake from the Oberoi bakery/patisserie (probably because we just got married?) on the living room center table. The bed was awesome. Had a bit of an issue with the bedroom temperature though, as it was a bit warm at night due to the aircon vent being on the other side of the room (which was large, with a high ceiling) but the management assured us they would get the problem rectified soon after reading our review form. Room service food was so-so, though special mention for the mushroom bisque which was the best item .

Breakfast buffet was included in our room cost. The Indian breakfast is simply superb (we go often for breakfast meetings to Stax, so I'm also speaking from past experience). I wasn't too impressed by the continental breakfast though, but that's just a matter of personal choice. They had a good selection of DVDs that we could pick and watch a movie from the comfort of our bed. Awesome hotel, all in all.

One thing I would like to suggest though - softer issue: some of the more junion staff need to be sensitised about giving non discriminatory treatment to their patrons, male and female alike, appearance notwithstanding. Being a female business traveler, this is something that struck me as atypical because top rated hotels are usually very particular about this (I heard "hello sir, how can I help you sir?" more often than I was asked the same, which might have possibly been the case because I was dressed in traditional Indian wedding attire when we checked in, and not my usual skirt suit that I wear to work). Not at all pleasant coming from staff at a hotel of this calibre.

That said, I still maintain that it is a fantastic hotel and would totally recommend it to potential travelers to Mumbai - I loved it and I am a Mumbai native!

Room Tip: Rooms on higher floors and on the side facing the sea are totally worth it!
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LifeandLeisure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, January 4, 2013
Dear Guest,

It was a pleasure to have you stay at The Oberoi, Mumbai. We thank you for sparing your valuable time to share feedback of your stay through TripAdvisor.

We are all delighted to note that you had an enjoyable stay and that you will recommend The Oberoi, Mumbai to potential travellers.

Your appreciation of the hotel is very inspiring.

I have noted your feedback regarding how our junior staff addressed guests. We will retrain our staff immediately.

The team and I, look forward to your continued visits and to welcoming you back to The Oberoi, Mumbai.

Thank you,

Warm regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed January 2, 2013

My wife and I along with our two teenage kids took a trip to Mumbai for a couple of days staying at the beautiful Oberoi hotel.

The hotel is in a central position with fantastic views of the ocean. It's security conscious which is encouraging and the service and attention to detail exceptional. This is a modern, contemporary hotel. Our ocean view room was upgraded to a suite and our children's room had a city view and were located on the same floor. Bedroom had everything we needed from a desk to sofas, lcd tvs (including one in the bathroom) and an extensive pillow menu. Nothing to complain about whatsoever and would love to return to the Oberoi hotels again soon. We ate dinner in the italian restaurant which was very good and breakfast the following morning was excellent.

If you would prefer a deluxe contemporary hotel rather than the more classical style then there is no where else to look. Only complaint was the cost of the wifi. The Leela Group include it in their loyalty program, I'd have liked that to have been included at the Oberoi too.

Room Tip: Request an ocean view room.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sim0ngee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, January 4, 2013
Dear Guest,

Thank you for staying at The Oberoi, Mumbai and for sharing feedback of your stay through TripAdvisor.

We are delighted to note that you enjoyed the overall facilities and the service in the hotel. Such feedback is very motivating for all of us.

We have noted your feedback regarding the cost of Wi Fi and shall review this.

The team and I, look forward to welcoming back to your home, in Mumbai.

Thank you,

Kind regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 1, 2013

I stayed here for about 4 days and I love this place. The Oberoi was excellent in all categories. The staff are very helpful and sensitive and try their level best to meet their customer satisfaction. They do above and beyond to keep their customer happy.
I look forward to stay again and recommend this place to all my friends since I have such a memorable experience.

Room Tip: Ocean view will be awesome !!!
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 22MarTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, January 11, 2013
Dear Guest,

Thank you for choosing The Oberoi, Mumbai for your stay and for sparing the time to review us on TripAdvisor.

We are delighted to note that you had an enjoyable stay.

Your feedback is very motivating and inspires us to strive harder towards excellence.

Thank you for recommending The Oberoi, Mumbai. We look forward to the pleasure of welcoming you back in the not too distant future.

Warm regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi, Mumbai

Property: The Oberoi, Mumbai
Address: Nariman Point, Mumbai (Bombay), India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Mumbai (Bombay)
#1 Spa Hotel in Mumbai (Bombay)
#1 Romantic Hotel in Mumbai (Bombay)
#1 Luxury Hotel in Mumbai (Bombay)
#2 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Oberoi, Mumbai 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Oberoi Mumbai Hotel Mumbai (Bombay)
Oberoi Hotels Mumbai
The Oberoi Mumbai
Oberoi Hotel Bombay
Oberoi Bombay

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