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“Perfect start to our Honeymoon”
5 of 5 bubbles Review of The Oberoi, Mumbai

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The Oberoi, Mumbai
Ranked #1 of 444 Hotels in Mumbai (Bombay)
Certificate of Excellence
Pretoria, South Africa
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Perfect start to our Honeymoon”
Reviewed October 1, 2012

First, allow me to state how amazing my experience was with the Oberoi Group. A young lady (Gulveen Arora) assisted me from the Oberoi's side with EVERYTHING regarding our honeymoon: booking hotels, transport, "pick-ups" & "drop-offs", arranging guides, excursions and even restaurants! Friendly, efficient, fantastic! Thank you Gulveen!

Now, we only arrived at 03:00am in Mumbai from Johannesburg. We expected an extended process clearing customs and looking for our transport - We (fortunately) could not have been more wrong! Staff from the Oberoi were waiting for us just after customs - Waiting to carry our luggage, show us to the nearest ATM, and escort us to the BMW 7-series waiting for us (at this point already we knew we were in for a great 16 days).

We had a lovely chauffeur, which gave us very valuable information on the city as we drove through the hustle and bustle of Mumbai. A meal order was taken in the car, and as we arrived in our (upgraded) suite, our meal was already waiting. We also had complimentary champagne, flowers and a selection of local cakes and sweet treats in our room.

After a short (but good) sleep, we were woken by the arranged "wake-up" service. We flew out to Udaipur early in the afternoon, so we only had a city tour (with our chauffeur as guide), en route to the airport. Great start to our honeymoon!

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Broeks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, October 4, 2012
Dear Guest,

Thank you for your time to review us on Trip Advisor and for posting your generous feedback.

We are delighted to note that you had a memorable stay at The Oberoi, Mumbai.

Our team is our strength. Your appreciation of Ms. Gulveen Arora and the Chauffeur is very motivating and inspires us to scale newer heights of excellence.

We look forward to your return to The Oberoi, Mumbai.

Thank you,

Warm regards,
Devendra Bharma
Executive Vice President
devendra.bharma@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,066 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Gurugram (Gurgaon), India
Level Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 28, 2012 via mobile

Stayed there on a business trip. The approach and location of the hotel is the best. Staff is courteous, check-in formalities are completed quickly. The room was comfy and spacious. The food was good especially the Indian food.

Stayed December 2011
Helpful?
1 Thank AbbhinavT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, September 29, 2012
Dear Guest,

Thank you for sharing your feedback through TripAdvisor.

We thank you for your appreciation of the hotel, its location, the cuisine and our team.

Your feedback is very motivating and inspiring for the team.

We look forward to the pleasure of welcoming you back to The Oberoi, Mumbai, in the not too distant future.

Thank you,

Warm regards,
Devendra Bharma
Executive Vice President
devendra.bharma@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 26, 2012

I spent 3 nights in the Oberoi in Mumbai and it was probably the best stay in a hotel I have ever had. The hotel has excellent facilities and the staff are extremely good. The hotel also has an excellent location for getting to places in southern Mumbai.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, September 28, 2012
Dear Guest,

Thank you for sharing your views through TripAdvisor.

We are all delighted to note that you had a very good stay at The Oberoi, Mumbai.

Your generous feedback will motivate us to scale greater heights of excellence.

The team and I, look forward to the pleasure of welcoming you back to The Oberoi, Mumbai, in the not too distant future.

Thank you,

Warm regards,
Devendra Bharma
Executive Vice President
devendra.bharma@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
95 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed September 26, 2012

Having stayed at this hotel for a number of years (more than 15), I have had two recent stays. Once in December and once in September this year. The first visit was in a suite (highly recommended) and the second in a normal room. The rooms are spotless and difficult to fault. The hotel is calm and serene in a busy Mumbai. The service at the Tiffin restaurant is almost flawless.

The pool area could do with a revival, it feels a bit concrete.

Other than that, would definitely stay again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sxstraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, September 28, 2012
Dear Guest,

Thank you for sharing your review through TripAdvisor.

We are delighted to note that you had a comfortable stay.

Your feedback about service at Fenix restaurant, earlier called Tiffin, is very motivating for the team and I thank you for it.

I have noted your observation regarding the swimming pool. We shall review your feedback.

We value your patronage and look forward to welcoming you back in the not too distant future.

Thank you,

Warm regards,
Devendra Bharma
Executive Vice President
devendra.bharma@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bhilai
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 22, 2012

I am writing this review staying in my room no 2051. Staying for 3 nights on a business trip. The pickup, the transfer & checkin was very smooth.The front desk staff is ery excellent. Especially would like to thank Natashia ( Hope spelled correctly) was very excellent. Hospitality is at it's bestThe food is also very good but compared to price the quantity offered is quite less. Anyway they try to prepare as per our requirement.

Couple of negatives which i felt was.

The attendants in restaurant Fenix during morning breakfast keeps on asking what we want next even before finishing the portion that we have ordered. He seems to be in a hurry so that the guests can get out quite quickly.

Spa is a waste of time & money. The therapists seems not interested in serving the guests & keep on repeating that this is hotel policy. The massage which i had also was not worth. The quality of treatment & professionalism of therapist in not of 5 star standards. Pls upgrade the quality at the spa.

Moreover they need to have 24 hrs coincerge service which i found out was not available. But once again thanks to front office staff this was sorted out.

As far as staying here next time is considered will certainly stay. Moreover planning to book under Oberoi Family Vacations & plan to start from this very hotel.

Once again thanks to Natassia for making this stay memorable.

Room Tip: Pls ask for the ocean view room which has a nice view of the ocean.
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shashi1374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, September 26, 2012
Dear Guest,

Thank you for sharing feedback of your stay at The Oberoi, Mumbai, through TripAdvisor.

We are delighted to note that the Front Desk staff and their hospitality, was at its best.

Your feedback regarding the Spa, the food portions and the Concierge is noted. It will help us to learn and improve.

Your generous compliments have been shared with Ms. Natassia Balsara, Duty Manager, for whom it will be a tremendous source of inspiration.

I am delighted to learn that you are planning a family vacation and you will commence your vacation from The Oberoi, Mumbai.

We look forward to the pleasure of welcoming you back in the not too distant future.

Warm regards,

Devendra Bharma
Executive Vice President
devendra.bharma@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 20, 2012

My stay at the oberoi hotel on the 19th of August was a truly memorable experience.
I was staying in a luxury room and I can safely say that it epitomised luxury. Rooms were spacious, beds comfortable and the bathrooms enviable. The food in the Oberoi is also of a 5 star calibre. I had the opportunity to dine at the all day cafe, Fenix, that served up some really delicious treats.
The Swimming pool is out in the open, and it is truly scenic.. The highlight of my experience was in fact visiting the spa in the middle of the night, because the Oberoi has a 24/7 spa.
Above all, the service at the oberoi is truly terrific. The staff is ever so courteous, and they truly take care of their guests. Be it the small welcome desserts, or their pleasant demeanour, the staff at the oberoi makes you feel at home..
Kudos to the team at the Oberoi.. When visiting bombay, this is the hotel to stay in!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vnaik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, September 23, 2012
Dear Guest,

Thank you for taking out time to review us on Trip Advisor.

We are delighted to note that your stay at The Oberoi, Mumbai was a memorable experience.

Our team is our strength and your feedback will encourage us to scale greater heights of excellence.

We look forward to your continued visits and to welcoming you back to The Oberoi, Mumbai.

Thank you,

Warm regards,

Devendra Bharma
Executive Vice President
devendra.bharma@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 18, 2012

Great hotel, far exceeded my expectations. I was there on business and the hotel helped make my trip productive, we use the hotel car service and it was excellent. We arrived to all meetings on time. We had a very early flight and the hotel was kind enough to pack us breakfast--AMAZING service! My room was large and very clean, great view of the water. I woudl def recommend this hotel.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mbgators
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, September 20, 2012
Dear Guest,

Thank you for sharing your experience through TripAdvisor.

Our team is delighted to note that we exceeded your expectations and that you will recommend The Oberoi, Mumbai.

Your feedback motivates us to achieve greater heights of excellence.

The team and I, look forward to welcoming you back to The Oberoi, Mumbai.

Warm regards,

Devendra Bharma
Executive Vice President
devendra.bharma@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi, Mumbai

Property: The Oberoi, Mumbai
Address: Nariman Point, Mumbai (Bombay), India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Mumbai (Bombay)
#1 Romantic Hotel in Mumbai (Bombay)
#1 Business Hotel in Mumbai (Bombay)
#1 Spa Hotel in Mumbai (Bombay)
#2 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Oberoi, Mumbai 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Oberoi Mumbai Hotel Mumbai (Bombay)
Oberoi Hotels Mumbai
Oberoi Bombay
The Oberoi Mumbai
Oberoi Hotel Bombay

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