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“Always the best” 5 of 5 bubbles
Review of The Oberoi, Mumbai

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The Oberoi, Mumbai
Ranked #1 of 440 Hotels in Mumbai (Bombay)
Certificate of Excellence
Genoa, Italy
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Always the best”
5 of 5 bubbles Reviewed July 17, 2012

Speechless and spellbound: these two words partially describe what I felt during my last staying at Oberoi Mumbai. When I planned to spend one night in this fantastic hotel, I expected to find the usual luxurious atmosphere which surrounds any guest of this reputed hotel chain: nice location, unique and personal design of interiors, excellent service.
I made a mistake. It was better than that, it was simply superb.
That’s why I’ll look forward to enjoy again the experience of feeling like a one-day king!

  • Stayed July 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Francesco F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, July 21, 2012
Dear Guest,

Thank you for reviewing us on TripAdvisor.

It is indeed very heartening to know that we could create a magical world for you at The Oberoi, Mumbai. The pictures taken by you are absolutely amazing.

At The Oberoi we are committed to quality service and your feedback motivates us to scale greater heights of excellence.

We eagerly look forward to your return!

Thank you,

Warm regards,
Varun Chhibber
Hotel Manager
varun.chhibber@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,027 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (573)
Date | Rating
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English first
Level Contributor
243 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed July 17, 2012 via mobile

Nothing to complain. A real luxury 5-star in India.

Stayed July 2012
Helpful?
Thank Rafaelfeldmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, July 19, 2012
Dear Guest,

It was indeed a pleasure having you stay with us at The Oberoi, Mumbai and thank you for posting your review on TripAdvisor.

We are delighted to note that you have had an enjoyable stay with us.

My team and I look forward to welcoming you back soon.

Thank you,

Warm regards,
Varun Chhibber
Hotel Manager
varun.chhibber@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
5 of 5 bubbles Reviewed July 16, 2012

I had a wonderful time staying at this hotel. The staff has been exceptionally friendly and helpful. I liked it so much because of the personal touch that they try to provide. Also, the great views from the room helped too.

Room Tip: Rooms/ suits facing the sea are just so great.
See more room tips
  • Stayed June 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Santhosh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, July 18, 2012
Dear Guest,

Thank you for sharing your experience through TripAdvisor.

All of us are delighted to note that you have had a wonderful stay with us.

It is indeed very heartening to know that the team went the extra mile in making your stay a special one.

We look forward to your return with much excitement.

Thank you,

Warm regards,
Varun Chhibber
Hotel Manager
varun.chhibber@oberoihotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Midland
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed July 16, 2012

We arrived at the Oberoi on the 22nd June for five nights for a girly trip in the home of Bollywood. Previously, we have stayed at many five star reputable hotels around the world and this was our first experience with the Oberoi group.

From arrival to departure this hotel offered nothing but excellent service. We arrived to celebrate a birthday and explore Mumbai. We were met at the airport by a hotel representative who was welcoming and escorted to the hotel car outside of the airport. The driver was polite and highlighted landmarks along the way to the hotel.

Upon arrival and once going through security, which was very high and much better than the Taj Palace Hotel as experienced on our visit there that very evening. We were met by hotel staff downstairs who welcomed us to the hotel and offered us a complimentary upgrade as we were celebrating a special occasion. Almost every member of staff that we came into contact with were aware that it was my sisters birthday and wished her happy birthday, this included management to the hotel room cleaners. We found this very personal and welcoming!

We arrived into our room, to be greeted by a beautiful view of Mumbai from Nariman point. The hotel room was contemporary, clean and had an amazing view of Mumbai, the room had a birthday cake, card and fresh mangoes, which were replenished during our stay along with glassed mineral water.

The concierge service was prompt, very efficient and exceptional when comparing it to previous hotels we have stayed in. They could never do enough for you and would often go out of there way to help, if we called for something upon putting the phone down and turning away someone would be at your door with your request and a smile.

We booked a hotel car for the duration of your stay and found them to be clean, well equipped and a great way to explore Mumbai and its busy streets. The driver would recommend sites and stopped for photo opportunities. They were all dressed immaculately and spoke good English, although we can speak Punjabi and Hindi so that was an added bonus.

The restaurants in the hotel are lovely and we visited the famous Indian restaurant, which served the best Indian food we have ever tasted. The restaurant had contemporary décor and gold plated cutlery, the dessert was decorated with edible gold and the staff were very attentive.

Upon check out, we called the concierge service the night before and asked if there was anywhere we could weigh our luggage. Within five minutes, someone knocked on the door and weighed all our luggage for us at the door and tagged the weight of each bag – again exceptional service!

Overall, this hotel is one of the best for service that we have ever stayed in. We have stayed at the Burj al Arab previously, and this hotel most definitely wins for service! The Oberoi’s biggest asset is the staff and we will most definitely be going back with our family next year when we tour India….obviously staying in Oberois throughout India. I cannot express in words how exceptional this hotel and its service is, they most definitely are exemplary and many other hotel chains around the world should visit this hotel to experience exceptional service delivery.

Room Tip: Ask for a room with a view...
See more room tips
  • Stayed June 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lovetotravel2206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, July 19, 2012
Dear Guest,

Thank you for sharing your detailed experience on TripAdvisor.

It is so wonderful and rewarding to read your review. Your comment inspires us and strengthens our commitment towards our guests.

We are indeed very honoured to note that the team could make your stay a memorable experience at The Oberoi, Mumbai.

Our team is our strength and your appreciation motivates them to achieve greater heights of excellence.

We look forward to your return with much excitement.

Thank you,

Warm regards,
Varun Chhibber
Hotel Manager
varun.chhibber@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 14, 2012

Have stayed twice in this property. Service level is consistent with good meals selection. Room cleaners are the team that impressed me the most during my stay. They do make an effort to clean the room thoroughly and have a detailed eye. Example my shampoo was running low, the cleaner actually wrote me a note that they replace me a entire bottle of the same brand i used!

  • Stayed June 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DrAnarchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Oberoi, Mumbai, responded to this review, July 16, 2012
Dear Guest,

Thank you for sharing your review on TripAdvisor.

It was a pleasure having you stay with us again and thank you for your wonderful compliments. The team is truly inspired that they could make your stay at The Oberoi a special one!

We look forward to your return very soon.

Thank you,

Warm regards,
Varun Chhibber
Hotel Manager
varun.chhibber@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed July 12, 2012

If you want to impress your bosses or even family with good quality food and ambience try the traditional and renowned coffeeshop at the Oberoi hotel Nariman point. It is expensive and high class but it will leave you totally satisfied.It is not for the faint hearted who do not know thair gourmet nor for those who do not reach out for thier wallets.The food is authentic and original to the palate ..
The pastries are superb and a lovely way to pass your time while waiting for your meetings.Or have a mid day snack.

Room Tip: A good business hotel
See more room tips
  • Stayed August 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vicferns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Oberoi, Mumbai, responded to this review, July 14, 2012
Dear Guest,

Thank you for sharing your comments through TripAdvisor.

We are delighted to note that you have had an enjoyable dining experience at The Oberoi, Mumbai.

We have started new a promotion called the “Whiskey Prestige” at Ziya wherein we elevate the dining experience by offering a special five course tasting menu where each course is paired with a fine Single Malt.

For more information or reservation you may call Ziya, at +91 22 66326210 / 66326212.

We look forward to your continued visits at The Oberoi, Mumbai.

Thank you,

Warm regards,
Varun Chhibber
Hotel Manager
varun.chhibber@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 10, 2012

Having stayed at four other Oberois in the previous two weeks, we had become accustomed to the impressive level of service and amenities. Nonetheless, my family and I were amazed by this hotel's staff and facilities. Everyone was outstanding. We were personally greeted by the General Manager (Varun), and could not have been more pleased with our stay. We ate at Ziya and Fenix, which were both excellent. The property has to be the finest city hotel in Mumbai (sorry Taj) -- and is amongst the best in the world. The high tea is also recommended -- for a very reasonable price, a wonderful experience -- and the best scones I have ever eaten.
When returning to Mumbai, it will not be a conversation regarding where to stay. It will be at the Oberoi.

Room Tip: We had a ocean view suite -- amazing.
See more room tips
  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gorham B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Oberoi, Mumbai, responded to this review, July 12, 2012
Dear Guest,

Thank you for posting your review on TripAdvisor.

It is indeed very heartening to note that you and your family have had an enjoyable and a comfortable stay at The Oberoi, Mumbai.

The team is delighted to note that they could make your stay a memorable one! Your appreciation for our team members motivates us in creating magical moments for our guests.

Thank you for recommending The Oberoi, Mumbai amongst the best hotels in the world. We look forward to your return, very soon.

Warm regards,

Varun Chhibber
Hotel Manager
varun.chhibber@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi, Mumbai

Property: The Oberoi, Mumbai
Address: Nariman Point, Mumbai (Bombay), India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Mumbai (Bombay)
#1 Business Hotel in Mumbai (Bombay)
#1 Romantic Hotel in Mumbai (Bombay)
#1 Spa Hotel in Mumbai (Bombay)
#2 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Oberoi, Mumbai 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Oberoi Mumbai Hotel Mumbai (Bombay)
Oberoi Hotels Mumbai
Oberoi Bombay
The Oberoi Mumbai
Oberoi Hotel Bombay

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