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“Simply the best”

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The Taj Mahal Palace
Ranked #3 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
London, United Kingdom
Level Contributor
77 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Simply the best”
Reviewed July 1, 2013

After our four month exhausting trip around India this was our last and final stop and what an experience. World class. From when we arrived, the welcome was professional but warm, through to the friendly staff, stunning room overlooking the City. Can't fault it.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pauljonnash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, July 3, 2013
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,


Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Trinidad
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 30, 2013

The Taj is now my favourite hotel. Yes, it was suitably located with very clean rooms (in my case thanks to Anita and Arun), comfortable beds, delicious food, incredibly friendly and helpful staff (like Viren and Priyanka).

What made the experience stand out was the attention paid to the little things specific to me.
I loved using the phone and being addressed by my name, instead of a random "Hello M'am". Gifts on the first night accompanied by an animal-folded towel were much appreciated. But you stole my heart with your Taj bookmark for the book I had left on my bedside table and the gorgeous bouquet of red roses - unforgettable!!!

I hear a bicycle tour is in the makings - something else to look forward to.

Well worth another stay!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Del_Cuore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, July 1, 2013
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even better in future.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.





Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 30, 2013

The Taj Mahal Palace Hotel was fantastic. We spent 5 nights there for our honeymoon and the staff were highly attentive and approachable. We were even greeted by a gorgeous celebratory cake and balloons in our room on our arrival (at 2am!). Breakfast was superb. The small patisserie on the ground floor was perfect for getting some lunch, and most evenings we ate outside by the pool. This hotel was an oasis of calm within the hustle and bustle of Mumbai, and the well-staffed pool was the perfect place to go after a day of sightseeing. There there was no shortage of complimentary chilled bottled water and towels, and every so often the waiter would bring freshly prepared fruit and cold facecloths. Thank you to all at the Taj for ensuring that our honeymoon was an unforgettable one.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, July 1, 2013
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even better in future.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.


Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
88 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 29, 2013

If you want to treat yourself or anyone to a nice stay in Mumbai, I recommend this hotel. There are other fancy hotels in Mumbai for sure, but the Taj is in a great location for tourists - walking distance to the famous Leopold cafe, Colaba Causeway, Gateway of India etc. Plus if you miss starbucks, there's one in the hotel too.

All the staff are extremely friendly and kind and go to great lengths to deliver a service beyond your expectations. Stay in the Palace wing if you have the chance because the architecture is grand and very charming. You'll definitely get a heritage feel in the Palace wing compared to the Tower wing. If you're ever in need of any help while staying here, any staff would be more than happy to attend to your needs. If you're sick you can tell them and they can help to pick up some medicine from the pharmacy as well. They had even helped me order and collect my dinner from a nearby cafe at a minimal fee which was very reasonable and saved me the hassle of walking out in the night. Very nice stay at the Taj and it was truly unforgettable.

There was a lot of choice for the buffet breakfast as well as a good range of international newspapers, but the food quality wasn't that amazing in my opinion. Nothing to complain about though, it just wasnt AMAZING. Overall it was still good and I'm very satisfied with my stay.

Room Tip: Ask for a sea view room whether in tower or palace wing
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, July 1, 2013
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even better in future. I have also noted your feedback on the quality of food and appreciate your honest feedback.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.





Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 29, 2013

We went with friends with families took 5 rooms on club floor
it was awesome experience, specially this is the place where you realize the difference between a 5 star and TAJ
I would call it TAJ EXPERIENCE
We keep it as Bench mark, Par Excellence
highly satisfied with Service/Cleanliness/security/quick response
really so nice
regards
Praveen.

Room Tip: any room would be great specially on club floor 6th floor is amazing due to view
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jbr002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, July 6, 2013
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,


Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jhansi, India
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed June 27, 2013

This place though may seem grand from the pictures but to my awe, it was not that Grand. I have visited and stayed in Taj Palaces that are grander so this one was not upto my expectations. The lobby was small indeed which disappointedme again. It was not even comparable to Gateway Hotel Agra or Taj Mahal Delhi.

Now the staff was not that polite everywhere. At some places like in the Shamiana, the Gymnasium, Tower Wing Lobby but the staff in Palace wing lobby like the guard, the servers near the pool were rude asking again and again for my room no.

The food was average. I was expecting a great culinary experience at such a grand place. But only the breakfast in the Shamiana appealed my senses very much.

The food at Masala Kraft was poor, not that delicious or tasty.

The only advantage it has that it has retained its old world charm and is opposite to Gateway of India, which seems to be rather just a gate for this hotel.

And the biggest disappointment was that being a guest of the hotel, I was not allowed to explore the hotel. Palace wing was restricted to Palace guests. The hotel should change their policy because there is hardly any difference between the two.

Room Tip: If you wish to explore the Palace wing do book a room in the Palace wing instead of tower wing. Howe...
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmanBansal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, July 1, 2013
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It was a pleasure having you stay with us.

I have also noted your feedback on the staff, lobby and the quality of food and appreciate your honest feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,


Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
94 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed June 24, 2013

If you want to take a break from your hustly bustly activities and city life, you are at right place which is in city but away from the city nuisance.

The ambience is mystical, cooperative and well mannered staff, awesome food, mindblowing facilities of pool, gym, massage.

Its like the world under one roof.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RajLahoty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, June 25, 2013
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even better in future.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Taj Mahal Palace

Property: The Taj Mahal Palace
Address: Apollo Bunder | Colaba, Mumbai (Bombay) 400001, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Mumbai (Bombay)
#2 Business Hotel in Mumbai (Bombay)
#2 Romantic Hotel in Mumbai (Bombay)
#3 Spa Hotel in Mumbai (Bombay)
#3 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Taj Mahal Palace 5*
Number of rooms: 543
Official Description (provided by the hotel):
Built in 1903, The Taj Mahal Palace, Mumbai is India's first luxury hotel. Offering panoramic views of the Arabian Sea and the Gateway of India, the hotel is a city landmark. The hotel offers 543 rooms including 54 suites, each adorned with original paintings and period furniture that exude an aura of old-world charm and elegance. The restaurants at The Taj Mahal Palace, Mumbai offer distinctive dining experiences that cover the finest Indian and international cuisines - from casual, all-day eateries to Oriental, Japanese, Indian and Mediterranean fine dining. The hotel also houses the first licensed bar of Mumbai and also a beautiful sea-front restaurant for hi-tea and live music. Palace Services in the Palace Wing of the hotel add to the experience, where the butler plays the all important role of guide and assistant. ... more   less 
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Also Known As:
Taj Mahal Palace Hotel Mumbai (Bombay)
Hotel Taj Mahal Palace
Taj Hotels
The Taj Mahal Palace Hotel
Taj Palace Hotel
The Taj Mahal Hotel
The Taj Hotel

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