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“Hotel filled with history”

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The Taj Mahal Palace
Ranked #3 of 453 Hotels in Mumbai (Bombay)
Certificate of Excellence
Bishopton, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Hotel filled with history”
Reviewed February 12, 2012

Situated opposite the gateway to India national monument this hotel is part of the history of the city of Mumbai.

The standard of service is excellent. Nothing is too much bother for the staff.

The pol area is small but the poolside restaurant offers a variety of meals as do the ten other restaurants the hotel offers.

The Harbour bar is the best of those on offer whilst the Starboard seemed quiet all the time.

Security given the terrorist attack is significant but is not obtrusive .

There are man more modern hotels in this area of Mumbai but I suggest none with the level of service and sense of history of this hotel.

Room Tip: Stay in the main holes rather than the newer tower
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  • Stayed February 2012, traveled on business
    • Value
    • Location
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Helpful?
Thank reichert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,982 reviews from our community

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Traveler tips help you choose the right room.   Room tips (1,620)
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London
Level 5 Contributor
47 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed February 12, 2012

We were visiting Mumbai and decided to visit the Sea Lounge at the Taj for High tea. The service was bad and abrupt, food mediocre and the staff were always hovering around for tips.

The sofas and table were dirty. Hotel is living of its former glory and brand name. The restaurant managers are indifferent and do not bother to see if there are glitches in the service of their staff. Sea lounge also had a musty smell and the airconditioning was not working well.

Dine or stay at the Oberoi, Four Seasons or ITC.

  • Stayed June 2011, traveled with family
    • Value
    • Location
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Helpful?
9 Thank anirudhvb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level 4 Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 12, 2012

A wonderful place to stay. Stunning architecture (ignoring the tower). Comfortable rooms, great service. Faultless.

Looking forward to staying again.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nhhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 11, 2012

Pretty much in central Mumbai, great architecture, very friendly staff and great rooms.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
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Helpful?
1 Thank 0000fw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level 4 Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed February 11, 2012

I had the great pleasure of spending a week at the Taj in January for a work event and must say that it was a first class experience from the moment I arrived. International flights can arrive very early in the morning so I had arranged for the room by paying for the prior night. Ryan from the sales office treated me and my group like family all the way through and handled our event beautifully.

But back to the hotel experience. Other reviewers are correct in saying that it's a dramatically different experience staying in the 'Palace' section of the hotel vs. the Tower...if possible, stay in the Palace. I was on the top floor and had a partial sea view room which is also preferable to the garden view. Top floor rooms don't have particularly high ceilings (lower floors are better for that) but they're very quiet and graciously appointed.

The service was top rate. Very friendly staff from reception (check in was handled in my room...very nice perk) to the restaurant staff who quickly remember your name. There's also a lovely pool (though get there early for good seats if you want a day of sun), and a nice spa/gym. While I was there, the hotel was hosting a fashion show which some guests were invited to...very nice touch.

The Palace/Sea View rooms a more expensive but really make the experience.

Room Tip: Club level rooms bring nice perks with them (free cocktails, tea, breakfast) and are on higher, quie...
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  • Stayed January 2012, traveled on business
    • Value
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Helpful?
Thank jimmysi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto, Ca
Level 4 Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 11, 2012

We stayed for one night and had booked in for a Tower room. However we were upgraded to a Palace suite with a magnificent view over the sea and the Gateway of India. Despite the road being just under the window, it was quiet and very comfortable - see my wife's blog for more - http://gallivantingisadora.blogspot.com/2012/02/mumbai-taj-mahal-palace-hotel.html

The service was outstanding and the staff went to great lengths to find (successfully!) my sun glasses that I had left in the bar when we arrived. They were very practical in their advice; for example, they did not try to push the expensively priced hotel car to go back to the airport, but told us how to get an air-conditioned taxi.

Room Tip: The view over the sea and Gateway of India is worth going for!
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank jackor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
Level 6 Contributor
138 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed February 11, 2012

I need to go back again and again. A snob? Yes, absolutely. Here I have the chance to be treated to the real thing a few days. From being taken into the Palace, to the room, and the sweet breakfast atmosphere to the last minutes before leaving, I happily enjoy being in one of the best hotels in the world.

  • Stayed February 2012, traveled solo
    • Value
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    • Rooms
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Helpful?
Thank Ennea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Taj Mahal Palace

Property: The Taj Mahal Palace
Address: Apollo Bunder | Colaba, Mumbai (Bombay) 400001, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Mumbai (Bombay)
#2 Romantic Hotel in Mumbai (Bombay)
#2 Business Hotel in Mumbai (Bombay)
#3 Luxury Hotel in Mumbai (Bombay)
#3 Spa Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Taj Mahal Palace 5*
Number of rooms: 543
Official Description (provided by the hotel):
Built in 1903, The Taj Mahal Palace, Mumbai is India's first luxury hotel. Offering panoramic views of the Arabian Sea and the Gateway of India, the hotel is a city landmark. The hotel offers 543 rooms including 54 suites, each adorned with original paintings and period furniture that exude an aura of old-world charm and elegance. The restaurants at The Taj Mahal Palace, Mumbai offer distinctive dining experiences that cover the finest Indian and international cuisines - from casual, all-day eateries to Oriental, Japanese, Indian and Mediterranean fine dining. The hotel also houses the first licensed bar of Mumbai and also a beautiful sea-front restaurant for hi-tea and live music. Palace Services in the Palace Wing of the hotel add to the experience, where the butler plays the all important role of guide and assistant. ... more   less 
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Also Known As:
Taj Mahal Palace Hotel Mumbai (Bombay)
Hotel Taj Mahal Palace
Taj Hotels
The Taj Mahal Hotel
Taj Palace Hotel
The Taj Mahal Palace Hotel
The Taj Hotel

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