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“A true 5* hotel”
Review of The Leela Mumbai

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The Leela Mumbai
Ranked #18 of 453 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed October 27, 2012

Awesome hotel, awesome rooms, awesome pool, awesome breakfast, everything was great.
In terms of cleanliness, the problem really is that it is India, and so the cleaning standards of the staff cleaning the bathrooms is not very high, but if you ask them to clean the toilet again or remove the mold from the shower, they will do so (if mold is there, just ask them to clean it and you will get new silicon all over the bathroom!).
I went on business and so my employer paid, so not really sure if it is a good value or not, but in terms of everything else, it IS a real 5* hotel!
Just as a side note, do not be fooled by the pictures of the surroundings which show beautiful greenery surrounding the hotel... this is of course FALSE as it is Mumbai, so all the surroundings outside of the hotel includes slums, people living in the streets, and trash...

If you are going on holiday, I do not recommend the hotel as it is very far away from everything, it takes over an hour to reach downtown... on the other hand, I do not recommend mumbai AT ALL for tourism!

  • Stayed: May 2012, traveled on business
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Thank AndyF956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morton J, General Manager at The Leela Mumbai, responded to this reviewResponded November 3, 2012

Thank you for your positive feedback regarding the hotel rooms, pool and breakfast.

I have noted your comments regarding the cleanliness and unfortunately if any lapse has been noticed by you, we regret the inconvenience caused if any.

We hope you give us another opportunity to serve you again.

Regards,
Morton Johnston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,340 - 1,346 of 2,124 reviews

Reviewed October 25, 2012

I stayed at this hotel due to a delay on United Airlines.
The rooms were very comfortable, and had all the expected amenities of a 5 star hotel.

Breakfast was absolutely excellent. The hotel had a nice pool and a two story gym with all modern machines for a good work out.

Service was average compared to my previous stay at the Grand Hyatt Mumbai.
The shopping arcade was not very impressive.

  • Stayed: October 2012, traveled solo
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Thank eTurboNews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morton J, General Manager at The Leela Mumbai, responded to this reviewResponded November 3, 2012

We are glad to read your praise of our property and facilities.

We hope to welcome you again and ensure that your experience will be even better.

Regards,
Morton Johnston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2012

As others have written ,the BMW pick up really sets up the bar and make you feel special and invited ! The staff is excellent and always eager too help . The rooms are on the smaller side but the shower experience is amazing . The breakfast spread is good . The bakery items could have been better .
Will definitely want to stay again !

  • Stayed: September 2012, traveled solo
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Thank Ranchi_doc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morton J, General Manager at The Leela Mumbai, responded to this reviewResponded October 30, 2012

Thank you for your valuable views.

I do hope that you have the occasion to visit us again and we assure you of our best service and attention at all times.

Regards,
Morton Johnston
General Manager

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Reviewed October 22, 2012

From the moment I was met at the fiasco that calls itself Mumbai Int’l Airport until the moment the air conditioned BMW dropped me off again for more torture at the hands of the airport “staff” I was completely satisfied with everything and everybody at the Leela. It seems pointless to try to begin to explain any of the individualities. I can’t think of one “be careful of” or one “try to avoid”. I wouldn’t try anywhere else now, I can’t believe it would be better and might significantly worse. Ah - it's not in the centre ot the city - but then again I didnt want all that smog and noise.

  • Stayed: October 2012, traveled on business
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1  Thank jimmydash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morton J, General Manager at The Leela Mumbai, responded to this reviewResponded October 30, 2012

I am delighted that my team members made your stay a notable one. Thank you for your valued feedback, which I will share with the team.

We look forward to welcoming you back and hope to continue being your preferred destination while in Mumbai.

Regards,
Morton Johnston
General Manager

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Reviewed October 15, 2012

Stay at this hotel every time we travel in and out of India. 7-8 times a year.
It's in great proximity to the International Airport, CSIA. Less than 5 min by car. About 20 minutes to domestic.
Room service i good, clean rooms. Great service. Good breakfast. Child friendly. Friendly staff.
The best feature at the hotel is by far the shower. Amazing!

  • Stayed: October 2012, traveled with family
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Thank Malin_Pihl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morton J, General Manager at The Leela Mumbai, responded to this reviewResponded October 16, 2012

I am glad to know that The Leela Mumbai is your preferred hotel on your visits to Mumbai and that you appreciated the overall quality of our services and accommodation.

On behalf of my team, I would like to thank you for your feedback and look forward to an opportunity to welcome you back soon again.

Regards,
Morton Johnston
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2012

While on a business trip to Mumbai, India, I stayed at The Leela for nearly 3 months, it's an awesome Hotel. The staff is extremely friendly and make you feel like royalty. Everything I needed was right there in the hotel. The Best feature of The Leela, is the "Citrus" Restaurant. It has a daily buffet, that is resonable priced, and features many varieties of foods, breads and desserts. Its the most impressive buffet I've experienced in my travels. The restaurant staff is so attentive to your every need. I would recommend this Hotel and it's awesome "Citrus" to anyone traveling to Mumbai.

  • Stayed: October 2012, traveled on business
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Thank Janet A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morton J, General Manager at The Leela Mumbai, responded to this reviewResponded October 30, 2012

I would like to thank you for your valued feedback and kind words about my team members and services offered. It is truly a proud moment for us to receive such appreciation.

We look forward to your return and hope to be your preferred destination in Mumbai.

Regards,
Morton Johnston
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2012

Very close to airport , not to far from goregaon exh ctre so actually fine location for these two visits i used the services of this hotel. Enteryng this hotel security staff is doing it's best to work fast. Hotel itself is nice and clean , service is good . Rooms are nice and comfortable and large enough. Restaurants in hotel could be better even if italian restaurant is not bad. View thrue room window is not realy sexy but so is the area aeound hotel , do not expect anything else then the next hotel or crowded mumbai streets.

  • Stayed: January 2012, traveled on business
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Thank Charles W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morton J, General Manager at The Leela Mumbai, responded to this reviewResponded October 16, 2012

Thank you for your feedback. We are delighted to know that you chose The Leela Mumbai on your return to the city. Our team members are committed to provide the best of services and facilities to our guests.

We hope to serve you again on your next visit to Mumbai.

Regards,
Morton Johnston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Leela Mumbai

Address: Sahar, Mumbai (Bombay) 400 059, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Mumbai (Bombay)
#11 Romantic Hotel in Mumbai (Bombay)
#16 Spa Hotel in Mumbai (Bombay)
#17 Luxury Hotel in Mumbai (Bombay)
#26 Family Hotel in Mumbai (Bombay)
Price Range: $139 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Leela Mumbai 5*
Number of rooms: 391
Official Description (provided by the hotel):
Within the bustling heart of India’s commercial and entertainment mecca lays one of the finest luxury hotels in Mumbai. Nestled within the tranquillity of 11 acres of lush landscaped gardens and cascading waterfalls, The Leela Mumbai is a shimmering beacon amongst Mumbai hotels.Only five minutes away from Chatrapati Shivaji International Airport and 15 minutes from Mumbai’s domestic airport, the Leela Mumbai is well equipped with world class facilities and warm, friendly service providing the ideal gateway from which to explore northern Mumbai’s commercial hub. ... more   less 
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Also Known As:
The Leela Mumbai Hotel Mumbai (Bombay)
Mumbai Hotel Leela

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