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“worst stay experience in Mumbai”

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Hilton Mumbai International Airport
Ranked #28 of 485 Hotels in Mumbai
Certificate of Excellence
Reviewed December 10, 2013

bad fixtures and staff attitude and worst food i have ever had in any five star hotel in India. would not recomend. for such an expensive hotel, value for clients is highly solicited. staff is arrogant, the so called magic number for connecting to all services is always ringing and no one wants to attend the phone.

  • Stayed: December 2013, traveled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Sangeeta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILTONMUMBAI, General Manager at Hilton Mumbai International Airport, responded to this reviewResponded December 14, 2013

Dear Sangeeta M,

Thank you for taking the time to post your review, we always appreciate hearing back from our guests.

I truly regret that your recent stay with us fell below your expectations. Your feedback helps us to focus on what is important to our guests and I wish to assure you that we are committed to delivering great experiences that reflect the Hilton brand. I certainly agree that good attitude and professionalism are fundamental to service delivery and through our on-going training programmes and process reviews, I am confident that my team are capable of providing the outstanding Hilton hospitality experience to all our guests.

Thank you for staying with us, I hope that you will give us another chance in the future to demonstrate our true and warm hospitality to you.

Yours sincerely,
Mehttab Siddiqui
Director Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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910 - 916 of 1,438 reviews

Reviewed December 10, 2013

Lousy/bad connectivity inspite of several complaints,they claim to have a 2mbps connection but what you actually get is 256kbps &food prices are way too high,I'm sure you will get better rates at 5star hotels just opposite,there are plenty of them next door,Hilton international should do an audit of this place

Stayed: December 2013, traveled solo
Thank agney_sky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILTONMUMBAI, General Manager at Hilton Mumbai International Airport, responded to this reviewResponded December 14, 2013

Dear agney_sky,

I am sorry that your recent stay with us was a disappointing experience. I wish to assure you that my team and I remain committed to delivering the quality Hilton hospitality experience that is synonymous with the brand.

We understand the importance of internet connectivity to our guests and are taking steps to rectify the issues you encountered. Food is also an integral part of our guests' stay experience and we do review our food quality, menu offerings and pricing on a regular basis. At all times, we endeavour to make sure that the quality of our food is not compromised.

Whilst you have indicated otherwise, we hope for an opportunity to deliver a better experience to you should you stay with us again in the future. Thank you for your feedback.

Yours sincerely,
Mehttab Siddiqui
Director Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2013

We are a family group and stay just for 1 night, check in very late and left early morning, so we did not have an opportunity to use other services.
The room is new and beautifully decorated, the lobby is grand and impressive.
the luggage service is very slow, take 10 min or more to get our luggages.
The breakfast is standard.

Stayed: October 2013, traveled with family
Thank lLeena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILTONMUMBAI, General Manager at Hilton Mumbai International Airport, responded to this reviewResponded December 9, 2013

Dear baanthai,

Thank you for reviewing your recent stay at Hilton Mumbai Internationals Airport, we are glad that you and your family were generally satisfied with your overall stay experience.

We appreciate your feedback on our guest room, breakfast spread and luggage delivery. Due to the hotel being full during your stay, there were slight delays in luggage delivery and we apologise for any inconvenience caused.

It would be our pleasure to welcome you all back to our hotel in the near future.

Yours sincerely,
Mehttab Siddiqui
Director Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

This was my first time ever in India. This hotel made my first experience all that much more amazing, The hotel is lush and luxurious. The rooms are super comfortable and the staff will do anything and everything to make sure your stay there is amazing. I couldn't ask for more from a hotel.

  • Stayed: November 2013, traveled solo
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILTONMUMBAI, General Manager at Hilton Mumbai International Airport, responded to this reviewResponded December 9, 2013

Dear Richard M,

The pleasure was ours to deliver a great Hilton Mumbai International Airport experience to you on your first trip to India! Thank you for commending my team for their warmth and attentiveness, and we look forward to being of service to you again when you next travel through Mumbai.

Yours sincerely,
Mehttab Siddiqui
Director Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013

This hotel continues to give excellent service to business clients, even though there have been a number of staff changes this year. It is a quiet retreat, yet very close to the airport for meeting guests arriving from all over India. Food is better quality than the Hyatt or ITC Maratha, which are in same road, and offers very good value for money. Regular base for twice yearly visits to Mumbai, and we will continue to use it on that basis. All the staff are extremely courteous and helpful, on occasions going a little OTT in their efforts to please, but that is quite understandable.

Room Tip: Rooms at front can be a bit noisy for light sleepers.
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  • Stayed: November 2013, traveled on business
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Thank PM02-08-44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILTONMUMBAI, General Manager at Hilton Mumbai International Airport, responded to this reviewResponded December 5, 2013

Dear PM02-08-44,

It is an honour and such a pleasure to receive your high praise and another great review of your Hilton Mumbai International Airport experience! Your encouraging feedback is both rewarding and motivating for my team members, who work very hard to deliver the best personalised service that is integral to our guests' experiences with us. Thank you for your continued patronage and we look forward to welcoming you back to your home away from home!

Yours sincerely,
Mehttab Siddiqui
Director Operations

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Reviewed December 2, 2013

I was very satisfied with the pleasantness of the staff right from the hotel car driver who received me at the airport till the check out staff. My colleague, Bill did not have a room booked but they accomodated him at the last minute despite the hotel being very full. I only wish that Hilton and ITC Grand Maratha join hands to lay the road which they share. It is in a terrible state and not these hotels responsibility. However considering the traffic to their hotels........

Room Tip: Higher floors have less noise from the wedding parties downstairs.
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  • Stayed: November 2013, traveled on business
    • Value
    • Location
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Thank JagguSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILTONMUMBAI, General Manager at Hilton Mumbai International Airport, responded to this reviewResponded December 5, 2013

Dear JagguSG,

Thank you for commending my team for their warm hospitality and attentive service during your recent stay with us. I am very pleased that they looked after you and your colleague well. We look forward to welcoming you back when you next return to Mumbai.

Yours sincerely,
Mehttab Siddiqui
Director Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013

I am really Thanks to Mr.Mohd.Khasim (FROM RCI) who is booked nice hotel in Mumbai. hotel is really very very good,Superb Locations.all staff is polite. best part of our vacations is this hotel is nearest to shopping malls and international airport. Food was Amazing and really testy.. i had one problem in during stay,they had not Baby Cradle,my kid is 3 month old,and i was not disappoint for it. Pool area is very nice,over all my experience is Memorable and very enjoyable.. I again visit to this hotel Shortly. Once again Thanks to Mr.Khasim and Hilton international Mumbai..

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank usman_kapadia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILTONMUMBAI, General Manager at Hilton Mumbai International Airport, responded to this reviewResponded December 5, 2013

Dear usman_kapadia,

My team and I thank you very much for your generous compliments of Hilton Mumbai International Airport, it was our pleasure to deliver a memorable stay experience to you and your family. We hope to see you all again, should you return to Mumbai in the near future.

Yours sincerely,
Mehttab Siddiqui
Director Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Mumbai International Airport

Address: Sahar Airport Road | Andheri East, Mumbai 400099, India (Formerly Le Royal Meridien Mumbai)
Phone Number:
Location: India > Maharashtra > Mumbai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Mumbai
#24 Luxury Hotel in Mumbai
Price Range: $145 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Mumbai International Airport 5*
Number of rooms: 171
Official Description (provided by the hotel):
Located five minutes from the international terminal and 15 minutes from the domestic terminal, Hilton Mumbai International Airport is situated at one of the most convenient locations near Mumbai airport. Combining the style of a 19th century summer palace and aspects of a stately home with modern facilities and upscale amenities, Hilton Mumbai International Airport is the hotel of choice for business travelers. The hotel is situated near the prime business districts of Andheri, Bandra Kurla Complex, Powai and the Bombay Exhibition Center. Shopping, entertainment and dining at the Oberoi Mall-Goregaon, Phoenix market city are also nearby. This Mumbai hotel offers a premium destination for business meetings and events. Choose from 171 guest rooms and suites, as well as six flexible meeting spaces, including a ballroom and two grand halls. The hotel also offers a unique dining experience, contemporary spa and comprehensive fitness center. Each spacious guest room offers excellent amenities to meet the needs of all types of travelers. Upgrade to an Executive Room for private check-in and check-out, complimentary breakfast and evening cocktails in the private lounge. Savor delicious Indian and Chinese cuisine in the sumptuous Mumbai restaurants -The Brasserie and Imperial China. Relax by the tropical setting of the outdoor pool and sip drinks from the Garden Bar or enjoy live music next to an open fireplace at the Lounge Bar. ... more   less 
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Also Known As:
Hilton Mumbai International Airport Hotel Mumbai (Bombay)

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