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“EXCELLENT HOSPITALITY”

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ITC Maratha, Mumbai
Ranked #7 of 485 Hotels in Mumbai
Certificate of Excellence
Reviewed July 30, 2014

i was in ITC MARATHA from 24th to 27th july 2014 on business conferance.from smooth check in till late check out i was feeling at home with family like gesture from front desk to banquets and restaurants and cofee shop breakfast.

we had an business conferance wereby we were handling approx 110 rooms per night,but one must say all check in and check outs were smooth and hassle free .airport pick up and drop facility were punctual and perfect and should appreciate that guest picked up from airport was intimated at reception his prior arrival by using latest technology and it was on tip of their tounge about any arrivals and departures of guest.

I SPECIALLY THANKS TO THE POLITNESS OF DUTY MANAGER MR AKHILESH SHARMA AND MR CHETAN WITH HIS TEAM MS URVASHI,MR KALPESH AND MR SURENDRA FOR FACILATING OUR GUEST .

delicious banquet food was served with punctuality lead by chefs guidance and banquet team mr lalit and mr pavan.

PESHAWARI an indian restaurant was an crowd puller, we had pre booked dinner from our room and was hasslefree and we didnt have to wait for our turn. PESHAWARI SIGNATURE DAL MAKHANI WAS SUPERB WITH PANNEER PARATHA . IT WAS MY FIRST VISIT TO PESHAWARI BUT STILL MY TOUNGE TINGLES FOR THE SAME.

rooms are spacious and clean . prefer for rooms in floor 15 and 16 or itc 1 on upgrade catagory. house keeping is good.bathrooms are user friendly and clean.

business lounge facilty on 16th floor was good and we did enjoyed happy hours during our stay.

wifi service should be free thats all the sujjesttion from myside.

Room Tip: rooms on 15th and 16th fl0or are spacious. smoking rooms are on 16th floor for smokers.
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  • Stayed: July 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank kashmirathaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded July 31, 2014

Dear Guest,

At the outset let me take this opportunity to thank you for selecting our hotel for the special event. It was a pleasure to have you with us at ITC Maratha, Mumbai. It is heartening to note that your experience reflected our desire to extend warm Indian hospitality. Also, all of us are humbled by your comments on the overall experience that the team enabled.

Hope this will be the first of many more occasions for you and your team to visit ITC Maratha.

Indeed, your positive feedback on the arrangements motivates the team to improve our standards even further.

Look forward to welcoming you back.

Warmest regards,

Philippe Charraudeau
VP West & GM- ITC Maratha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,971 - 1,977 of 2,972 reviews

Reviewed July 28, 2014

I have been staying regularly at ITC, Maratha for past 5 months. I will specially like to recommend Prachi at front desk. On arrival my check in formalities were done in room. Plus there was a pleasant surprise in form welcome back arrangement coordinated by Prachi in the room. This ensured my stay was not only comfortable but cherished as well. We had booked 7 rooms last week at Hotel plus we had booked business centre for conducting interviews and all guests were really happy with hospitality and service of staff in general and Prachi in particular. We highly recommend Prachi for higher responsibilities at ITC, Maratha.

Stayed: July 2014, traveled on business
1  Thank vinusuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded July 29, 2014

Dear Guest,

Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.

We are truly grateful for the wonderful things you have said about the hotel and services provided by the team including Prachi. At the ITC Maratha, Mumbai, we are committed to consistently providing warm & efficient and service to our guests and their appreciation and acknowledgement is always our greatest reward.

We look forward to welcoming you back.

Warm regards,
Philippe Charraudeau
VP West & GM- ITC Maratha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2014

We stayed there for 3 nights and liked the hotel. The building is grand; rooms spacious, very clean and nicely decorated fitting the "heritage" theme of the hotel. Bathroom was very clean and spacious. Service throughout was polite and friendly. Only less than expected experience we had was when we were checking in late night/early morning. The clerk at the desk was clearly tired and perhaps new -- he did not provide much information about facilities and beneifts/privileges that came with our reservation (such as, inclusion of breakfast, location of certain facilities, etc.), just handed out the keys. However, while checking out during the day time, the experience was quite different -- it was very friendly, and helpful. We experienced some problem with the elevator -- had to wait long time while going down until we found out that the call button in our floor was not working. When reported however, they took care of it immediately and very politely apologized for the convenience.

Restuarants were nice -- both food and service.

Overall, this is an excellent hotel in a good location.

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Kosam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded July 29, 2014

Dear Guest,

Thank you for taking the time to share such a wonderful feedback on Trip Advisor.

Strategically located near the airports, ITC Maratha is a tree-ringed escape amid the city’s vibrant trade and business centre making it an ideal place for conducting business.

In keeping with ITC Hotels’ tradition of building hotels whose architecture
is inspired by local history and culture, ITC Maratha is inspired by the Maratha Dynasty.

As for the restaurant experience we always endeavour to offer the very best in the world.

Thank you for your kind words. We sincerely await the opportunity to welcome you once again to ITC Maratha

Best regards,
Philippe Charraudeau
VP West & GM- ITC Maratha

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Reviewed July 27, 2014

Its a good hotel. I stayed two nights there for business. Despite the advanced booking room was not ready. It took more than 2 hours for reception to make a room ready.
Once get inside room it was pleasant.
Had breakfast in Dakshin it was very good. All in all it was good other than waiting for room,

  • Stayed: July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Thank dratultyagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded July 29, 2014

Dear Guest,

We are delighted to know that you had a splendid experience at the hotel however; we regret the inconvenience caused due to the delay in check in.
It is our constant endeavour to provide our guests with superior services and we have noted your feedback.

Look forward to your next visit.

Best regards,
Philippe Charraudeau
VP West & GM- ITC Maratha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2014 via mobile

Proximity to the airport. Nicely decorated, clean and spacious. Lobby is nice and the breakfast spread is satisfactory. Service staff(especially the housekeeping) were polite and greets you whenever in contact. However, the phone operator seem a little impatient or perhaps they were busy when I contacted them for inquires. Furniture in the room and part of the hotel like the peeling paint on the wall along the corridor needs a little touching up.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank trip2barcelona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded July 29, 2014

Dear Guest,

We’re delighted to know that you had a comfortable stay at ITC Maratha. We have noted your feedback and would like to assure you that we are continually upgrading our product.

We thank you for this review and look forward to your next visit.

Warm regards,
Philippe Charraudeau
VP West & GM – ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2014

we had organised an event for 3 nights on 10 to 12 july 2014. and had booked around 240 rooms in this 3 days with banquet facility and conferance rooms also. hotel front office staff including duty manager mr akhilesh sharma and chetan joshi with their team member ms urvashi rathod and other collegues supported us with smooth check in facility to our guest with smile and gesture.
mr jiresh team room reservation executive helped us in all room reservations , roll ons and last minutes changes which were done effectively and quickly.

airport pick up drop facility was excellent and were done efficientely by travel team which was coordinated technologywise well equipped and minute to minute reports were on the tip of the tongue to each and everyone, which was appreciable and we were rest assured of transfers of 200 guests and felt relaxed.our priorities were known to the team .

as regarding banquet, set up was smooth and banquet buffet lunches and dinners were delicious and excellent and wide range of salads was paradise for salad lovers.

breakfast had lot of indian and continental varities of food .


looking forward tobe there again next time with the same team as i feel like a family there.now

Room Tip: all rooms are clean and spacious. with good room service. and house keeping. tower rooms are better...
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  • Stayed: July 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank KalpeshP709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded July 29, 2014

Dear Guest,

Thank you for such a lovely review.

We are delighted to know that we made you feel at home during your stay at the ITC Maratha. Inspired by Maratha dynasty, ITC Maratha brings you world class luxury with the warmth of Indian hospitality in an experience that is unmistakably majestic.

Indeed, the team is pleased to receive your note of appreciation.

Thank you once again for this review and we look forward to your next trip.

Warm regards,
Philippe Charraudeau
VP West & GM- ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2014 via mobile

Had a wonderful experience specially during the early morning breakfast time. Cleatus and his team really took special care.
The best part is that they remember the customer priorities and act accordingly.

Stayed: July 2014, traveled on business
2  Thank ashu m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded July 25, 2014

Dear Guest,

We are delighted to know that you had a splendid experience at the hotel.
It is our constant endeavour to provide our guests with superior services and we are happy to note your appreciation. .

Thank you for your kind words. We sincerely await the opportunity to welcome you once again to ITC Maratha

Best regards,
Philippe Charraudeau
VP West & GM- ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maratha, Mumbai

Address: Sahar, Andheri, Mumbai 400099, India (Formerly The Maratha Mumbai)
Phone Number:
Location: India > Maharashtra > Mumbai > Vile Parle East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Mumbai
#7 Luxury Hotel in Mumbai
#7 Romantic Hotel in Mumbai
#7 Spa Hotel in Mumbai
#14 Family Hotel in Mumbai
Price Range: $185 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 380
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone's throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers

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