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“Best Hospitality !!!”

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ITC Maratha, Mumbai
Ranked #8 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
New Delhi, India
1 review
“Best Hospitality !!!”
Reviewed March 2, 2014

What a place! Great rooms, great food & simply fantastic staff. I don't think that I've ever stayed anywhere better. I must say that my experience was wonderful. The location of the hotel is 2-3 Km from Mumbai Airport, though away from the noise and perfect to stay.

I spent 3 glorious nights at this stunning hotel. Nothing is too much trouble for the staff. The rooms are sumptuous and gloriously comfortable. The beds are the most comfortable I have ever slept in. The restaurant is excellent serving a wide variety of dishes all overseen by the head chef. The meals are buffet style or a la carte and are wonderful with great selections.

The staff, especially Ms Richa Grover at front desk who was all simply magnificent; attentive without being over the top & happy to engage when she felt it appropriate. I'd suggest that other hotel chains find out how the training system works at ITC Maratha Mumbai because the team that they've produced here is superb & in my pretty broad experience unrivalled.

Thank you to Ms Richa Grover who worked so hard to make our stay so wonderful and memorable.

Room Tip: I stayed with a group of 90+ and all the guests were having same feedback.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrMohitSharma85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, March 4, 2014
Dear Guest,

It is heartening to note that the service provided by the team is appreciated by you in such a manner. Your kind review only encourages us to perform better.

We thank you for this beautiful review and look forward to your next visit.

Warm regards,
Philippe Charraudeau
VP West & GM – ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (510)
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Nairobi, Kenya
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 2, 2014

ITC Maratha was a wonderful experience from the concierge to check-in to business centre, Mr Chatterjee at the buisness was extremely helpful, generally all staff very courteous.
Excellent ambience.
Awesome experience.
Thank you ITC Maratha.

Room Tip: All rooms are good!
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gitasheikh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, March 4, 2014
Dear Guest,

Thank you for posting such a lovely review on TripAdvisor. We thoroughly appreciate your feedback on the staff and the ambience. ITC Maratha strives to bring world class luxury with the warmth of Indian hospitality in an experience that is unmistakably majestic.

We look forward to the pleasure of your continued patronage.

Warm regards,
Philippe Charraudeau
VP West & GM – ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
Reviewed March 2, 2014 via mobile

I have been staying in ITC Maratha on regular basis, the customer service is excellent, right from the time you enter the hotel you are accompanied by the friendly staff who take care of the check in formalities and show you rooms to make you feel comfortable. I specifically like to appreciate the reception staff Ms Urvasi and staffs in Peshawari and Dakshin for their friendly service.

Paul Natarajan
Singapore

Stayed February 2014, traveled on business
Helpful?
Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, March 4, 2014
Dear Guest,

Thank you very much for taking the time to post a review of our hotel and for your kind comments. We are pleased to note that you have had an enjoyable stay with us. We thank you for your feedback on Rooms, restaurants and the staff. The hotel’s emphasizes on culinary excellence and offers a rich repertoire to ensure an unforgettable meal experience for our guests.

We look forward to welcoming you back to Mumbai & ITC Maratha.

Warmest regards,
Philippe Charraudeau
VP West & GM – ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vadodara, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 28, 2014

I was a die-hard Taj patronage who used to vouch for Taj’s Hospitality as the best in industry. But my view changed after my recent stay at ITC, Maratha. Now I firmly believe ITC is the most hospitable and customer oriented hotel Chain. I will specially like to recognize Jagriti at front desk who went out of her way to ensure my stay was not only comfortable but memorable as well. After having stayed in hotels across globe I believe all 5 star hotels have similar facilities/standards, what differentiates good from best is customer service where ITC is way above others. Highly recommend ITC.

Stayed February 2014, traveled on business
Helpful?
Thank vinusuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, March 4, 2014
Dear Guest,

We are humbled by your wonderful feedback on Trip Advisor. Your recognition of our product, Food & Beverage and other services are appreciated by all of us.

Thank you once again for your recognition & we look forward to the pleasure of your continued visits.

Warm regards,
Philippe Charraudeau
VP West & GM – ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 26, 2014 via mobile

We stayed at the ITC Maratha for my daughter's wedding. The ITC staff were exceptional. Always profession and courteous. They were extremely helpful every step of our trip. The food at the hotel was excellent. The included breakfast buffet was delicious every morning. The hotel hosted our reception and the service was outstanding. My party enjoyed the pool, spa, salon and restaurants. The hotel comped our laundry services. Plenty of bottled water included. Transportation easily accessible. Highly recommend the ITC.

Stayed December 2013, traveled with family
Helpful?
Thank Betsey428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, March 3, 2014
Dear Guest,

Thank you very much for taking the time to post a review of our hotel and for your kind comments. We are pleased to note that you have had an enjoyable stay with us. We thank you for your detailed feedback on our service, food and amenities. Your feedback is most valuable to us which helps us to serve our guest.

We are glad that we could make your trip memorable. My team and I look forward to welcoming you back at ITC Maratha.

Warmest regards,
Philippe Charraudeau
VP West & GM- ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerville, New Jersey
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 24, 2014

Once again, my last two trips to Bombay met with an excellent customer service experience at ITC Maratha. People remembered me and my preferences, took outstanding care of me, and made me feel like I was at home. Specially I'd like to recognize Deepak and Nagendra from the Upper Crust Lounge, Maxim and Elvis from concierge service, and Gracious at the front desk. Also the cleaning crew did an excellent job and I am thankful for an outstanding experience. This is what makes me bring my other friends to stay there and I shall continue to do so. You have earned it.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kavita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, March 1, 2014
Dear Guest,

Greetings from ITC Maratha!

We are ecstatic to know that you are a regular guest at the hotel. At ITC Maratha, we constantly strive to provide our guests with the best in-class service and a memorable experience. It is truly heartening to have our efforts recognized by you in such a manner.

We thank you for your recommendation and hope that ITC Maratha remains your preferred hotel on all your future visits to Mumbai.

Thanks & regards,
Philippe Charraudeau
VP West & GM- ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nassau, New Providence Island
Level Contributor
273 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed February 23, 2014

This was my last stop before starting my long journey back home after a 2 week business/leisure trip into various cities in India. I had planned to go out during the day and a half I would stay there. However the moment I checked in I decided I was not going anywhere until I had to leave for the airport. I re-arranged all my meetings to be in the hotel.
At this hotel I experienced the best service ever. From the bell services, check-in/out to the room service/ restaurant, housekeeping to the Spa services, everyone gave 5-star service. In my book this hotel has reached operational excellence.
The property itself is a perfect combination of history, charm and modern conveniences. Their art collection is delightful.
I look forward to trying this brand in other Indian cities and returning to this one should I find myself in Mumbai again.

Room Tip: I had a room overlooking the pool, it was a beautiful view.
See more room tips
  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jullisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, February 26, 2014
Dear Guest,

Greetings from ITC Maratha!

It is heartening to note your wonderful feedback on the service, rooms, amenities and the ambience; it only encourages us to perform better. Indeed, ITC Maratha features interiors that express a fusion of the old with the contemporary, efficiency with luxury and the soft richness of Maharashtrian art and furnishings, with an elegant European sensibility.

We thank you for this kind review and look forward to your next visit soon.

Best regards,
Philippe Charraudeau
VP West & GM- ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maratha, Mumbai

Property: ITC Maratha, Mumbai
Address: Sahar Andheri (E) | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India
Location: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Mumbai (Bombay)
#7 Romantic Hotel in Mumbai (Bombay)
#8 Luxury Hotel in Mumbai (Bombay)
#8 Spa Hotel in Mumbai (Bombay)
#17 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 386
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers

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