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“Good Hotel and Impressive food”

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ITC Maratha, Mumbai
Ranked #8 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
Houston, Texas
Level 6 Contributor
127 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Good Hotel and Impressive food”
Reviewed February 3, 2014

As I've used this hotel 3 times for business trips, on all occasions, i've been more than satisfied with both the great service and overall excellent offered by this hotel.

Food is almost worth to visit by itself. The quality, temperature and variety of food are impressive.

The rooms are comfortable, clean and spacious.

Nothing negative to mention.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, February 3, 2014
Dear Guest,

We are humbled by your wonderful feedback on Trip Advisor. Your recognition of our product, Food & Beverage and other services are appreciated by all of us.

Thank you once again for your recognition & we look forward to the pleasure of your continued visits.

Warm regards,
Philippe Charraudeau
VP West & GM – ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,538 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (520)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Kristiansand, Norway
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 1, 2014

I am so happy to describe the service on our prea stay at this hotel. We will be visiting for a few days in the middle of April. It is always a lot of questions regarding the hotel, and the location - service and possabilitys. ITC booking staff is there for us almost 24/7 and reply very quick. This extend our stay to feel the atmosfare eaven before traveling.

Room Tip: We will use the ITC tower room and will update readers during our stay
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank ths051064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, February 3, 2014
Dear Guest,

Your appreciation for our hotel and our services are truly rewarding. It is our constant endeavour to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

We look forward to welcoming you at the hotel in April.

Warm regards,
Philippe Charraudeau
VP West & GM – ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level 6 Contributor
211 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 29, 2014

indeed very good hotel so close to both airports : i arrived from paris on sunday night and it takes 5 mn to be in the hotel ; a car was waiting for me at the airport with my room key ; room is fine , all amnenities , too much air conditionning ( but i am french ! ) but i guess otherwise there may be a moisture smell . Breakfast fine. I had a massage at the spa ,stress relief , it DID iti !!! swimming pool not bad but them you have all outsides noises and pollution
i had diner at Pashawari : food is good but yo usit on a stool ...and again freezing cold with air conditonning , and boo kyour table if oyu're a big party ; very good servcie ; at 6 AM , it takes 10 mn to domestic airport ! i guess it is a but faraway from center city but i did not try.Of ocurse do not try to walk outside the hotle , there is nothing worth it!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank balay29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 30, 2014
Dear Guest,

Greetings from ITC Maratha!

We are pleased to know that you had a pleasant stay with us.

We thank you for your detailed feedback on Rooms, Spa and Peshawri restaurant. Your opinion is most valuable to us as it will help us to serve our guests better.

We look forward to welcoming you back in the near future.

Thanks & regards,
Philippe Charraudeau
VP West & GM - ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llandudno, United Kingdom
Level 5 Contributor
59 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 28, 2014

Very comfortable and relaxing short stay. Staff were attentive but not pushy in anyway. Room was well appointed and very comfortable. Evening meal and breakfast were good.
Had the afternoon free so arranged for one of the hotel cars to give me a tour of the city. It is probably takes about an hour each way to get to the city from the hotel.

Room Tip: Ideal when waiting for a connecting flight at Mumbai
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 29, 2014
Dear Guest,

Greetings from ITC Maratha!

We are happy to note that you had a relaxing stay at the hotel. Your kind review on the cuisine, room and the service is gratifying. Strategically located close to the airport, ITC Maratha strives to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

Thank you for this review & we look forward to the pleasure of your continued visits.

Warmest regards,
Philippe Charraudeau
VP West & GM- ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level 5 Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 27, 2014

The hotel staff was really very helpful and courteous. The food had great variety, both in veg and non veg as well as Indian and Continental. So overall I would definitely recommend this hotel to my friends and family.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vaibh007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 28, 2014
Dear Guest,

We are delighted by your recommendation on TripAdvisor. It is a pleasure to know that you enjoyed your stay with us. ITC Maratha offers iconic cuisine brands which showcase the best of Indian and international culinary traditions, distinguishable by their authentic flavours and quality ingredients.

We thank you for this review and look forward to your next visit.

Warmest regards,
Philippe Charraudeau
VP West & GM- ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, California
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 27, 2014

Great place to stay if you have a short stay in mumbai. Luxury, clean, and good food. Not too much in the immediate area, though, so you are somewhat "locked in" at the hotel.

We landed at 4am and had a flight the next morning at 7am. Though we communicated with them about shuttle rides from the airport and again to the airport, they dropped the ball and at first offered to call for a regular taxi.

It took 3 different hotel "managers" to figure out how to make me happy.

Room Tip: Get a higher floor away from the lift.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank benzed1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 28, 2014
Dear Guest,

Greetings from ITC Maratha!

We have acknowledged your kind feedback on the cleanliness, cuisine and the stay at the hotel. We sincerely apologize for the inconvenience caused to you with regards to transport shuttle to the airport and back. We are investigating this matter currently and shall ensure that the same is never repeated.

We thank you for this review and look forward to welcoming you back to ITC Maratha.

Warmest regards,
Philippe Charraudeau
VP West & GM- ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
2 reviews
Reviewed January 26, 2014

First time in India as well as in this Hotel. Service with capital "S". Everybody falling over each other to give the best service. Food in the International restaurant (Thai, Korean etc) more than excellent. Rooms spacious and include everything you need. Very recommendable.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ceteco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 28, 2014
Dear Guest,

We are pleased to know that you had memorable experience at ITC Maratha. Rated among Mumbai’s best restaurants, ITC Maratha’s offerings include samplings of a delightful range of cuisines. From Southern Indian delicacies to flavours from kitchens of the North West Frontier and the refined pleasures of royal Awadhi traditions, onto the intricacies of East and South East Asian cuisines, paired with an extensive collection of the finest beverages, the restaurants at ITC Maratha promise an inspiring culinary experience.

Your generous review on the service and room is appreciated by all. We thank you for such a lovely feedback and look forward to your next visit.

Warmest regards,
Philippe Charraudeau
VP West & GM- ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maratha, Mumbai

Property: ITC Maratha, Mumbai
Address: Sahar Andheri | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India
Location: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Mumbai (Bombay)
#7 Romantic Hotel in Mumbai (Bombay)
#8 Luxury Hotel in Mumbai (Bombay)
#8 Spa Hotel in Mumbai (Bombay)
#17 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 386
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers

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