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“Perfect hotel close to Intl airport”

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ITC Maratha, Mumbai
Ranked #10 of 448 Hotels in Mumbai (Bombay)
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
69 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Perfect hotel close to Intl airport”
Reviewed March 25, 2013

I visited numbers of ITC hotel in India and was never disappointed. This one didn't break the rules. I arrived very late after a very long day but the service was awesome. Next morning the breakfast was splendid, the choice of food excellent and once more the service perfect.
This was my first visit as I usually went to Lila hotel but will continue to use this one in the near furture.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank DidierSt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, March 28, 2013
Dear Guest,

We are delighted to know that you enjoyed your stay and dining experience at ITC Maratha. We are happy to know that you enjoyed the breakfast and the service. At ITC Maratha, it is our aim to provide our guests with memorable experiences and best in-class services.

We look forward to seeing you soon.

Warm regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,424 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (503)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Pune
Level Contributor
93 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed March 24, 2013

We had international conference and exhibition on glass from 20 to 22 March 2013 at Mumbai. My friends booked me in ITC Maratha. It was a wonderful experience staying at ITC Maratha, Mumbai. Liked the security checks before entering the hotel, very kind and polite. Reception was great, took no time for check in. Were guided to room that was very spacious and well decorated. Had high speed internet connectivity. Wonderful bathroom. Enjoyed thick water showers. Had comfortable sleep on 300 mm thick mattresses. Morning breakfast had very good variety of fruits, fruit juices, breads, south Indian dishes prepared to order. Very good room service. Very close to Sahar international terminus, Mumbai and pretty close to Goregaon too. Next time in Mumbai, ITC Maratha will be my hotel to stay.

Room Tip: Corner suites are large and sunny
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank PremM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, March 28, 2013
Dear Guest,

We are glad that you had a delightful experience at ITC Maratha. We are also happy to know that you enjoyed your stay and dining experience at our hotel. At ITC Maratha, it is our constant endeavour to provide our guests with best in-class service and experience.

We look forward to welcoming you soon.

Warm regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed March 23, 2013

Special thanks to Gaurav, Rajeev, Praful and Conryn on your good services given during my stay there. Knowing you all and assistance provided made me feel I'm not alone staying thousand miles away from home! Thanks again!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank howcheahui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, March 25, 2013
Dear Guest,

We are delighted to know that you had a splendid experience at the hotel.
It is our constant endeavour to provide our guests with superior services and we are happy to note your appreciation.
Thank you for your kind words. We sincerely await the opportunity to welcome you once again to ITC Maratha

Best regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed March 21, 2013

Exceellent service I particularly waskimpreeses woith the reception accorded to me by Conryn and Praful. The gentlemen were very couteuo both in thr residenclounge and room service. Their conduct was exceptional and for that reason I will book myself at this hotel at my next visit.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kmapani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, March 25, 2013
Dear Guest,

We are delighted to know that you had a splendid experience at the hotel.
It is our constant endeavour to provide our guests with superior services and we are happy to note your appreciation.
Thank you for your kind words. We sincerely await the opportunity to welcome you once again to ITC Maratha

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
55 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed March 18, 2013

First stay in India and spent a week at the ITC Maratha.

We had a bit of a problem at reception on arrival as the confirmation had not bene received from our firms business travel team.The reception staff took ownership and resolved this quickly and efficiently and called us in our rooms to confirm it was all resolved. Great customer service.

The rooms were light, airey and comfortable with most of the facilities expected.

Breakfast could be a bit hit or miss - sometimes you had to ask several times for what you wanted but there was lots of choice and it was good quality. Once the staff got to know you theyr were all very friendly and courtious.

There are a variety of restaurants at the ITC - not being a fan of hot/spicy food there are 3 indian restaurants which tend to focus on this type of fare but the pan asian restaurant was excellent (chinese, thai, mongolian) and the pavillion tends to have a bit of a general international flavour. I'm told the Indian restaurants are some of the best in India.

Got to say that this was a friendly and comfortable hotel and the staff just cant do enough for you. Happy to recommend.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Timberwolf3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, March 25, 2013
Dear Guest,

Thank you for taking the time to share such a wonderful feedback on Trip Advisor.

Your recognition of our product , Food & Beverage and services are appreciated by all of us. It is our constant endeavour to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

It is heartening to note that services provided by the team weas appreciated by you. Entire team feels proud & honoured to read your compliments.

The team joins me in thanking you for your gracious comments and your recognition. We look forward to the pleasure of your continued visits.

Best regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 18, 2013 via mobile

A good, luxurious hotel that keeps the craziness of Mumbai on the doorstep. Very nice, tranquil rooms and although I didn't have time to use the facilities they looked pretty good.
The restaurant/bar downstairs has amazing food, but no cutlery so be sure you dine with someone you don't mind pulling chunks of food from your plate with their hands.

Stayed March 2013, traveled on business
Helpful?
Thank Marc B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, March 25, 2013
Dear Guest,

Your feedback is most gratifying and we are indeed very pleased that you liked the Blend of Victorian ornamentation imbued with Maharashtrian art. It is our endeavour to offer our guests the myriad flavours of India through our cuisines and services.

All of us are inspired and look forward to your next visit.

Your sincerely,
Hotel Management
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Germany
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed March 15, 2013

Great hotel and such a relief after a long flight. Nothing, and I mean nothing, missing here. Right near the airport and like an oasis of luxury in the middle of what can only be described as utter-chaos.

Would I stay here again? Yes, in a heartbeat. Check my other reviews - this is a hotel that can be measured up there with the best. Love the guy opening the door (you'll see him) and all the personnel I encountered were tuned in and on.

Ordered room service and that worked well, along with the perfectly timed call to find out if everything was all right and if they should collect the dishes.

Only negatives: They are part of SPG, but don't seem to give any benefits to Gold - only to Platinum members. Didn't like the pillows and I didn't see a pillow menu (#firstworldproblems).

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrktMgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, March 16, 2013
Dear Guest,

It is heartening to note your appreciation about the property; it was our pleasure to have been of service to you.

As a standard procedure, the pillow menu placed by the bedside table during the day and on the bed after the turndown service in the evening offers a wide range of pillows therefore it is rather confounding to read that you did not see the menu. It is also possible to call our guest service associate to help you with the same. We really regret the inconvenience caused and truly wish that we were able to fix this to make your stay flawless.

The team joins me in thanking you for your gracious comments and we look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon.

Best regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maratha, Mumbai

Property: ITC Maratha, Mumbai
Address: Sahar Andheri (E) | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India
Location: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Mumbai (Bombay)
#7 Romantic Hotel in Mumbai (Bombay)
#10 Luxury Hotel in Mumbai (Bombay)
#10 Spa Hotel in Mumbai (Bombay)
#17 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 386
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers

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