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“Helpful and friendly all the way”

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ITC Maratha, Mumbai
Ranked #7 of 463 Hotels in Mumbai
Certificate of Excellence
Reviewed January 18, 2013

I stayed here a few months ago during a short visit to Mumbai and I must say I was incredibly impressed by the staff. They were incredibly helpful and friendly.

During my trip since it was a friends' birthday we wanted to surprise him and so we informed the concierge, not only did they take care to organise the cake and a small surprise but they also made sure this was not included on out hotel charges. That definitely was a gesture that bowled me over.

It's small gestures like this that will definitely have me return during my next visit to Mumbai.

  • Stayed: June 2012, traveled on business
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Thank Noella C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded January 21, 2013

Dear Guest,

We are pleased to know that you had a good time at ITC Maratha. We at ITC Maratha strive to provide our guests with great warmth & hospitality to ensure they each stay is comfortable and memorable. Such kind words only encourage us to serve you better.

We look forward to seeing you soon at ITC Maratha.

Warm regards,
Hotel Management

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2,311 - 2,317 of 2,889 reviews

Reviewed January 18, 2013

Legendary ITC hospitality coupled with great location makes for an unbeatable combination. Try Pan Asian for incredible oriental food.

Jolly nowabs is the place to go for Indian food. Enjoy a quite drink on the house at the lounge if a resident @ the towers.

  • Stayed: December 2012
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Thank roundtabler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded January 21, 2013

Dear Guest,

Thank you for those kind words. We are happy to know you liked the food at Pan Asian, our oriental cuisine restaurant. For Indian food, we have three restaurants namely Peshawri serving cuisine from North West frontier, Dum Pukht serving awadhi cuisine and Dakshin Coastal serving southern coastal specialities. We are glad to know you enjoyed “Luxury hour” at the Upper crust lounge.

Hope to see you soon at ITC Maratha

Warm regards,
Hotel Management

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Reviewed January 17, 2013

Hotel that displays true Indian hospitality and grandeur, makes you stay in busy Mumbai a pleasure, I have been staying at this hotel for many years and find it a great experience every time, very close to the international and domestic airport , perfect place to stay for business or pleasure. The rooms are designed beautifully and food is great in the restaurants,

  • Stayed: September 2012, traveled on business
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Thank RP07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded January 22, 2013

Dear Guest,

It is heartening to know that ITC Maratha has been your preferred destination for many years. It is heartening to note that your experience reflected our desire to extend warm Indian hospitality. Also, all of us are humbled by your comments on the overall experience that the team
enabled.

It was a pleasure to have you with us & look forward to your continued patronage.

Warm regards,
Hotel Management

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Reviewed January 17, 2013

Recently stayed at the ITC Maratha for a night due to an early morning flight and thought it was great. A visually stunning property, both inside and out.

The hotel and service was so much better than than the ITC in Agra that I had visited a few days earlier. You would thing that they are unrelated properties.

I was initially dissappointed at check-in due to an inexperienced and disinterested receptionist who seemed to take forever. That aside, the service was great. I even received an e-mail letting me know that I left a bottle of shampoo in the room and they would be more than happy to hold it until my next visit.

The rooms are large and thoughtfully decorated. As are the bathrooms.

On the negative side, the room service was the most expensive I had come across in all of India. Outrageous prices. Internet was also charged for. Again, not cheap.

If you need an airport hotel, or need to visit North Mumbai, the ITC Maratha is a great option.

  • Stayed: January 2013, traveled as a couple
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Thank JoeyDock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded January 27, 2013

Dear Guest,

We are glad to know that you were satisfied with your stay at the hotel. We sincerely apologize for the delay in the check-in procedure and will make sure the same is not repeated again. We are also happy to know that you liked the thoughtfully decorated rooms.

ITC Maratha gives utmost importance to the cuisine served to our diners. The cuisine has to match up to the expectation of our guests. Keeping that in mind, we have priced our in-room dining menu to provide our guest high quality dishes.

Based on our earlier research with guests on internet connectivity, we offer our guests the following choices for internet :Internet services are provided to guests at our hotel on a tier based system.

A. 2 Hours Short plan: Rs.300/- ++ ; B. High Speed Internet Access plan:

Rs.600/-++ ; C. Super Fast Internet plan: Rs.1200/-++ & D. Lightning Fast

Internet plan: Rs.2000/- + Tax

The Internet connection is hence available as per a price band.of USD 6 to USD 37 + Tax.

We thank you once again for your feedback and would also like to assure you of our highest services in the future.

Warm regards,
Hotel Management

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Reviewed January 14, 2013

the warmth and personal care provided by the team at itc grand maratha mumbai on my every visit has really changed my lifestyle in many ways. the quality and variety of food at the hotel has made a big impact on my children and family and because of which food is brought at least two days in a week from different places like delhi, mumbai, kolkata. cheers to chef manoj now at itc grand chola for changing our taste.

Room Tip: rooms near to lounges are usefull.
See more room tips
  • Stayed: January 2013, traveled on business
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Thank DRSanjaySinha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded January 15, 2013

Dear Guest,

Thank you for the lovely review, it is heartening to know that ITC Maratha has played a small part in changing your lifestyle. ITC Maratha gives utmost importance to its cuisine so that the guests can have a marvelous dining experience. The team here is eager to surprise your taste buds with invigorating flavours.

We look forward to your continued patronage.

Warm regards,
Hotel Management

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Reviewed January 13, 2013

I stayed here with my wife & kids on coming back from London. The hotel is as usual great & like all ITC hotels; I simply love the BED's. It exactly as they advertise; one does sleep like a baby. Also food at the Peshawari was delicious. The best paat was I had forgotten my son's T-shirt; the hotel called me next day & send the t-shirt via courier.This is very Honest practice that is seen in very few hotels. The person responsible for this honest deed was Mr.Ramakant. All in all best hotel to stay.

  • Stayed: December 2012, traveled with family
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Thank NomadGandhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded January 15, 2013

Dear Guest,

It is always encouraging to know that our efforts are appreciated by our guests. This only motivates our staff to serve you better. We are glad that you enjoyed your stay at ITC Maratha and look forward to having you here soon.

Warm regards,
Hotel Management

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Reviewed January 13, 2013

We stayed at this hotel since it is close to the airport.
Things I liked:
- Good service
- Relatively clean
- Seemed safe
Things I didn't like:
- The Indian food we had in the restraurant was fair at best. The Tandouri was dry and the Nan nothing special. At $50 a piece (without drinks); it was a real disapointment
- $50 for internet access - really?
There have got to be better choices for the price.

  • Stayed: January 2013, traveled on business
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Thank Will M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded January 17, 2013

Dear Guest,

Greetings from ITC Maratha, Mumbai.

We thank you for taking time out to give us your feedback.

Guest feedback is important to us as it enables to re examine our systems and ensure they evolve as per guest requirements.

We thank you also for affirming that our services were good, the hotel was clean & was safe.

We have also made note of your comments on the dining experience at Peshawri and the pricing for Internet.

Your feedback has been conveyed to our chef & we will do our best to incorporate your feedback in the preparation process.

The ingredients used at Peshawri are of the highest quality and we strive to provide our guests with a superlative quality dining experience.

Based on our earlier research with guests on internet connectivity, we offer our guests the following choices for internet :

Internet services are provided to guests at our hotel on a tier based system.

A. 2 Hours Short plan: Rs.300/- ++ ; B. High Speed Internet Access plan:Rs.600/-++ ; C. Super Fast Internet plan: Rs.1200/-++ & D. Lightning Fast Internet plan: Rs.2000/- + Tax

The Internet connection is hence available as per a price band.of USD 6 to USD 37 + Tax.

We thank you once again for your feedback and would also like to assure you of our highest services in the future.

Yours Sincerely,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maratha, Mumbai

Address: Sahar, Andheri, Mumbai 400099, India (Formerly The Maratha Mumbai)
Phone Number:
Location: India > Maharashtra > Mumbai > Vile Parle East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Mumbai
#7 Romantic Hotel in Mumbai
#7 Luxury Hotel in Mumbai
#7 Spa Hotel in Mumbai
#17 Family Hotel in Mumbai
Price Range: $174 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 380
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone's throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers

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