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“Used to be awsome when Maratha Sheraton - now just about ok”

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ITC Maratha, Mumbai
Ranked #8 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
Solihull, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Used to be awsome when Maratha Sheraton - now just about ok”
Reviewed January 4, 2013

I used to frequent this hotel some years back (used to be Maratha Sheraton then). Sadly, seems to have gone downhill from there. Coffee shop staff seemed pretentious rather than courteous and we received differential treatment. Seemed as if they were just waiting for us to leave. Especially this guy named 'Rohan'. Cleared out my wife's plate when she was eating! Just cannot believe this kind of service at a such a place.
Obviuously the building is still quite stunning but they have opened a bar right next to the main coffee shop/lounge with blue lights in it!!! just ruins the classy feeling of this place. The band playing in there spolit the tranquil atmosphere of the main coffee lounge.
There is no way I will consider bringing buisness guests there.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank redcushion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 17, 2013
Dear Guest,

Thank you for giving us the valuable feedback and we duly acknowledge the same. Our training emphasizes on culinary excellence and special guest services ensuring an unforgettable stay for our guests. Your constructive suggestions will definitely help us address areas of concern and will most certainly help us restructure and synergize the processes to the levels expected of us if not surpass the same. To avoid such incidents, we will impart a more in-depth training to not only resolve such issues but also offer a more personalised services.

I look forward to your goodwill and kindness and not allow this experience to colour your impression of our usual standards and services. Due apologies once again and looking forward to your next visit to experience efficient service which you truly deserve. .

Warm regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (520)
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Maastricht, The Netherlands
Level 5 Contributor
88 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 4, 2013

Located close to the international airport is the ITC Grand Maratha. For a European it is a strange feeling to stay in an excellent hotel surrounded by slumps. That is India. The staff is excellent really very friendly without being pushy. Rooms are very comfortable. I can especially recommend the restaurants in the hotel, there a couple. The Pan Asian is my favourite. Great Chinese food. When you travel alone ask for a seat at the the bar next to the open kitchen. Ideal when you are alone. You sit more or less in the kitchen. Lot's to see while enjoying great food.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank APleijsier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 7, 2013
Dear Guest,

Season’s Greetings!

India is a land of contradiction with mores, diversity and amalgamation. Amid such varied blend of culture, ITC Maratha presents vibrant India through its rich décor and indigenous offerings. We are pleased to learn that your stay at the hotel was comfortable. The hotel’s emphasis on art and culinary excellence and special guest services ensures an unforgettable stay for our guests.


We look forward to your next visit.

Warm Regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 6 Contributor
193 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed January 3, 2013

Checkin process was good & smooth with corteous staff. Was escorted till room. The room was beautifully done which gave a feel of luxury.
The location of hotel is good. It is near to Airport with all amenities which a 5 start property should have. It had nice gym & beautiful pool.
What I liked best was the design & architecture of hotel which made it look historical & ambience all around which speaks of luxury.
What I liked least was the courtsey and proactiveness of staff at breakfast area. It lacked personal touch.

Room Tip: "Rooms facing pool have good view"
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bhushan-Singh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 7, 2013
Dear Guest,

Your feedback is most gratifying and we are indeed very pleased that you liked the architecture of the hotel which is a blend of Victorian ornamentation imbued with Maharashtrian art.

Thank you for giving us valuable feedback regarding our responsiveness to your requirements.I express regret for the inconvenience caused to you. This is definitely a gap in the processes and I assure you that suitable corrective measures shall betaken with immediate effect to rectify it.

Look forward to your next visit.

Warm regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
68 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed January 2, 2013

I had a mixed stay - my first room overlooked what can only be described as a ribbish tip, not what i expected in a 5* hotel.

After complaining they did move me to another room which was pretty spacious with a nice bathroom etc and also comped me with a dinner at one of their restaurants.

The gym is decent sized, the pool pretty small and for some reason doesnt have food or drink survice.

On the premium floors there is a good butler service, free drinks and nibbles in the evening and free soft drinks all day. As a woman travelling alone and staying for over 12 days i felt extremely well looked after. The staff were always extremely helpful, giving advice for shopping and helping be box up my shopping overdose to ship back home!

It's location 5 mins to the airport is really very useful for those with late or early flights!

Room Tip: Go for the upgraded floors for butler service and free cocktails!
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charleyquant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 7, 2013
Dear Guest,

Season’s Greetings!

Your feedback has been most constructive in allowing us to better our services and thank-you much for the same. Following this, we are ensuring that our product quality further enhances, in order to meet the needs and requirements of our guests and service them better.

Your appreciation for our team members is truly rewarding.Thank you once again for your recognition & we look forward to the pleasure of your continued visits.

Warm regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 2, 2013

I have been staying at this hotel every week for the past 2 months and it has been a perfect home away from home. The rooms are spacious, well equipped and super comfortable. ITC's trademark restaurants ensure that variety is never an issue. But the real reason why my stay at this hotel is amazing every week is because of the staff. ITC's service is unmatched. Gaurav and his team in room service always make sure that the food is how i like it, and go out of their way to accommodate my requests. The staff at the reception make sure that the check-in check-out process is smooth and hassle-free. Weird breakfast requests are also taken care of, always. This is a perfect hotel for a business traveler - highly recommended!

Room Tip: I got a corner room once which was significantly bigger!
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nitish_Bhushan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 7, 2013
Dear Guest,

Thank you very much for taking the time to post a review of our hotel and for your kind comments. We are pleased to note that you have had an enjoyable stay with us. We thank you for your detailed feedback on our services and food & beverage outlets. Your feedback is most valuable to us which helps us to serve our guest.

We are glad that we could make your trip memorable. My team and I look forward to welcoming you back at ITC Maratha

Your sincerely,
Hotel Management
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New Delhi, India
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 1, 2013

Location - Good location, near the airport, close to business area, easy to find a taxi to downtown.

Rooms - Well appointed and in theme with the hotel philosophy. The TV and telephone sets do appear to be old though.

Food - excellent as other ITC hotels.

Room Tip: Higher floors are always good, rooms away from lift and common areas are quieter.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NikunjShrivastava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 7, 2013
Dear Guest,

Your feedback is most gratifying and we are indeed very pleased that you liked the Blend of Victorian ornamentation imbued with Maharashtrian art. It is our endeavour to offer our guests the myriad flavours of India through our cuisines and services.

Your sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleasanton, California
Level 6 Contributor
519 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed December 30, 2012

I could easily give this hotel 5 Star, except for their confusing Internet rates.

Thanks to SPG status, I was upgraded to an ITC One room. A junior suite, with a dressing room and large bathroom. Very nice room. The room power is the European style, i.e. you have to stick your card key in a slot to get the lights, AC etc. to turn on. They had fruits and snacks in the room - and a MASSAGE chair! The do complimentary shoe polish and laundry for a couple of items daily.

The breakfast buffet was HUGE and included Western, East Asian and South Asian dishes. Dosas, Noodles, Eggs were all available. Do not recall seeing bacon/ham/sausages but I might have overlooked it. Service was great with Cappuccino, toasts, eggs etc. served to you at your table.

The complimentary evening reception in the upstairs lounge - 6 to 8 pm - include decent liquor e.g. JW Black Label and lots of snacks. Dinner at Peshawar restaurant was excellent. I was surprised at the large number of restaurants and the large bar, given the relatively small number of rooms in the hotel.

The shops were marginal.

So, negatives: They told me that the internet was complimentary but at checkout I was informed that the complimentary internet was for the slower speed and I was charged Rs. 2800 (~$50) extra for two days. They also would not cash a check at the front desk like I am used to at Sheraton and Marriott's in USA, but that might me an Indian issue, not just the hotel.

Spa: The massage for 90' was Rs.5300 (inc taxes) about $95. Average massage.

Highlights: The service! People were always smiling and I was surprised to discover how everyone made the effort to quickly look up my name from the room number and addressed me by "Mr. Gxxxx"! Nice! Reflects great training.

Location: It is near the airport but not near anything else! If you want to spend a night or two near the airport then fine, otherwise there are many many hotels closer to Colaba, Bandra etc.

Overall, if you enjoy exceptional hospitality, this is a great hotel.

Room Tip: All rooms on ITC One level are great. They also have some smoking rooms - and suites - available.
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SKG109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 7, 2013
Dear Guest,

Thank you for taking the time to share such a wonderful feedback on Trip Advisor. Indeed, strategically located near the airports, ITC Maratha, a tree-ringed escape, is tucked amid the city’s vibrant trade and business centre making it an ideal place for conducting business.

We would like to inform you that, though the welcome letter indicates the complimentary band of internet while others on charge; we deeply regret the miscommunication caused to you unwittingly. As mentioned, indeed, cash on card is not given as per Reserve Bank of India
regulation.

Your recognition of our product, Food & Beverage and other services are appreciated by all of us. It is our constant endeavour to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

We sincerely await the opportunity to welcome you once again to ITC Maratha.

Your sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maratha, Mumbai

Property: ITC Maratha, Mumbai
Address: Sahar Andheri | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India
Location: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Mumbai (Bombay)
#7 Romantic Hotel in Mumbai (Bombay)
#8 Luxury Hotel in Mumbai (Bombay)
#8 Spa Hotel in Mumbai (Bombay)
#17 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 386
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers

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