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“Amazing Hotel” 5 of 5 stars
Review of ITC Maratha, Mumbai

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ITC Maratha, Mumbai
Ranked #5 of 420 Hotels in Mumbai (Bombay)
Certificate of Excellence
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Amazing Hotel”
5 of 5 stars Reviewed February 20, 2012

This was one of the best hotel experiences I have ever had. They have paid so much attention to every detail in the hotel. The decor is gorgeous. Even the metal detector is artful :) When you walk in to the lobby, women dressed in beautiful sarees greet you with a "Namaste"; this really adds a touch of class.

Since I am a Starwood Preferred guest, they upgraded me to a deluxe suite, which was amazing- huge living room, a kitchenette, and separate bedroom. A changing vestibule outside the bathroom. The shower stall had 6 jets of water with amazing water pressure and hot water. There was also a soaking tub, which I did not use.

We ate breakfast daily at the SPG level lounge (I forgot what they called it), with a great selection of foods in the buffet, and we could also order anything else we wanted- from traditional Indian breakfast foods to Western-style foods. We also had hors d'oevres in the same lounge every evening.

I reiterate that the decor in this hotel is amazing. The multi-level atrium is beautiful. Each floor has hallways with beautiully carved windows that look down onto the atrium. Each floor also has several pieces of beautiful traditional Indian art.

The location is not ideal for leisure travel, but that didn't bother me as public transportation (either taxi or rickshaw) is very affordable (great location for business travelers, as it is less than a mile from the international airport).

I would go back to this hotel in a heartbeat. I like this hotel better than it's sister hotel in Mumbai, ITC Grand Central.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank shekaphale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, February 21, 2012
Dear Guest,

Thank you for thoughtfully sharing your feedback. Your review encourages us further to offer the very best in world-class hospitality.

In keeping with ITC Hotels’ tradition of building hotels whose architecture is inspired by local history and culture, ITC Maratha is inspired by the Maratha Dynasty.

As for our service, it is always our endeavour to create a memorable experience — from the moment you step through the door until it is time for you to depart. There is also much to discover from an array of award winning cuisines ranging from Indian to Continental to Oriental across eight restaurants as food and beverage is an integral part of the hotel.

Once again, thank you for the appreciative note.

Warmest regards,
D Kavarana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (420)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 20, 2012

Was there for work for a few days and it blew me off.

The interior of the hotel is themed to look like a palace. With its service, I felt like royalty.

Having to work there, the most important thing is to have good rest and I have to give credits to the comfortable bed.

The in-room meal was not so fantastic but was surprised to have very tasty and warm bread served with the meal.

I was traveling during the lunar new year. And while I was checking out, Singapore time was exactly at the hour of celebration. It was totally heart warming when the front office agent says, Happy Chinese New Year! I totally did not expect it. Simple yet I was touched.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank longwei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, February 25, 2012
Dear Guest,

Greetings from ITC Maratha!

Please accept our heartfelt gratitude for your most gracious compliments. It is our endeavour, at ITC Maratha, to provide you the best service possible and feedback, such as yours encourages us to excel higher.

We are glad to know that you had a comfortable and pleasant stay with us and we look forward to your next visit.

Yours sincerely,
D Kavarana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flyingchunk
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed February 19, 2012

I've stayed at many top hotels around the world. This is one of the best.

As you drive up I said to my colleague "look at this place!". Little did I know it was our hotel!

Greeted warmly from the start you are checked in and taken to your room. I actually found the desk staff the least friendly part of the experience. Clinical and business like.

I had just stayed in the Le Meridien in Puna and although the hotel was not in the same league as the ITC, the service style was better. The ITC is more business like with almost a "superior" air about it. But I guess it's down to preference.

The hotel was "busy". No recession here. Full of business people hammering their expense accounts and airline crews.

I got put in a refurbished new room which was lovely. Plush and modern, with all the bells and whistles you get in a 5 star hotel. Bathroom is one of the best I've seen in a hotel, and beds ate comfy.

Gym was good, and machines had tv on them to watch and they also gave out headphones to use, as well as water bottles.

Ate at the buffet 3 nights, and found it very good, as was breakfast. Beer us £10 a glass, so be careful!

Ate at the Mongolian Bar B Q, and thought it was lovely.

Internet was pricey in my opinion and graded in 3 tiers according to speed. I upgraded to mid speed and still found it poor.

All in all a lovely hotel and near the airport too. Shame the locals do not live in such surroundings as its sad to be staying in such luxury whilst such poverty exists outside. But that's India sadly.



  • Stayed February 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Flyingchunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, February 25, 2012
Dear Guest,

Thank you so much for taking time to post a review of our hotel on Trip Advisor. We are delighted to know that you had an outstanding experience at the hotel. It was our pleasure to have been of service to you.

We thank you for your recommendation and hope that ITC Maratha remains your preferred hotel on all your future visits to Mumbai.

Best regards,
D Kavarana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nagpur
Level Contributor
129 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed February 14, 2012

Located near the international airport in Mumbai, backed by the ITC and sheraton brand, a wonderfull treat awaits you when you walk into this hotel. The service is exempelary and un-matched across the globe. From smooth check ins to guided escort to your room, to fabulous service at the breakfast (you wont for a moment believe its a buffet, your bread is served, so is your every whim and fancy bang on your table). Being an ITC hotel its clean, rooms although a bit old are spacious enough and sleep quality is good (you dont hear airplanes whizz by during the night thank god). Food (from what I have eaten in the vegan fare) is excellent, and at a thumb price of 9000 Indian Rupees per night average, this is the best as you get on a five star platter. Yes worth spending many nights here.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Travelbug5099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Ukraine
Level Contributor
970 reviews
310 hotel reviews
common_n_hotel_reviews_1bd8 1,451 helpful votes
2 of 5 stars Reviewed February 12, 2012

The ITC Maratha offers fantastic restaurants & Club Lounge - that's why I came again.

But the hotel URGENTLY needs renovation. Already when you arrive that paint is missing. It's not 5* anymore, sadly.

The Leela is now doing renovation - so IMO that's the place to stay near the airport now (and take a taxi to the restaurants of the ITC Maratha)

Room Tip: Ask for renovated rooms
See more room tips
  • Stayed February 2012, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank HONkiev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, February 13, 2012
Dear Guest,

Thank-you for thoughtfully sharing your feedback with us.

It is our constant endeavour to give our guests an indigenous experience at ITC Maratha at all times.

Currently the hotel is undergoing renovation in a phased manner, for we do not want to inconvenience our guests and to this effect, you will be glad to know that certain areas of the hotel have been renovated.

Look forward to you next visit and hope to serve you better.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed February 12, 2012

elevators are close to reception. very friendly staff. excellent food, though the buffet lunch needs improvement

Room Tip: itc one rooms are spacious, though costs a little more
See more room tips
  • Stayed December 2011, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ketanmist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, February 13, 2012
Dear Guest,

Thank you for thoughtfully sharing your feedback. Your review encourages us further to offer the very best in world-class hospitality.

We look forward to your next stay with us.

Yours sincerely,
D Kavarana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg
Level Contributor
103 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 stars Reviewed February 11, 2012

You have to try the leg of lamb at Peshawri (sp.) - i love my food and have dined at some of the best restaurants in the world and it is absolutely up there as a taste sensation, on par with anywhere. outstanding breads & dhal and no knives and forks! room really nice and bar very cool. expensive, not a great pool area and nothing else of note to see around the hotel but that shouldn't stop you going. convenient for us as near to the airport and we wanted to dine at aforementioned restaurant.

  • Stayed March 2011, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank GlobalStu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, February 13, 2012
Dear Guest,

Your feedback is most gratifying and we take pride in offering our guests best culinary traditions. Here one can enjoy the subtle flavours of different cuisines, authentic to a particular culture and culinary style.
Indeed, in our specialty restaurants cuisines have been researched and refined to be a gourmet’s delight.

We look forward to welcoming you back at ITC Maratha.


Warmest regards,
D Kavarana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maratha, Mumbai

Property: ITC Maratha, Mumbai
Address: Sahar Andheri (E) | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India
Location: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Mumbai (Bombay)
#5 Spa Hotel in Mumbai (Bombay)
#5 Business Hotel in Mumbai (Bombay)
#7 Romantic Hotel in Mumbai (Bombay)
#17 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 386
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers
Grand Maratha

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