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“ITC Maratha Mumbai 12/2011” 5 of 5 bubbles
Review of ITC Maratha, Mumbai

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ITC Maratha, Mumbai
Ranked #9 of 441 Hotels in Mumbai (Bombay)
Certificate of Excellence
Giessen, Germany
Level Contributor
320 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“ITC Maratha Mumbai 12/2011”
5 of 5 bubbles Reviewed December 23, 2011

a real first class hotel, have ben there now 3rd time, stil lthe same levle of service, rooms are very spaceous and everything one might need is there. Breakfast and luch buffet is very good with a large variety of indian and western food, many things are made to order, Hotle is close to the Mumbai international airport and the hotel has a shuttle pickup service to and from the airport. Airport pickup needs to be arranged with booking. Overall a very nice 5 star hotel. the open dining area is in the colonial style, really nice, was very pleased withmy stay.

  • Stayed December 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank blueskies15-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,342 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (486)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed December 18, 2011

The ITC hotels have long been my go to place for Luxury and this hotel is no different. As a platinum guest they did an excellent job of going above and beyond to provide service that exceeded expectations. Close to the airport, this is a good place to get to once you land from a long international flight and recuperate before you take on the sights, sounds and craziness of Mumbai.

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ronepe09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, December 26, 2011
Dear Guest,

Wishing you the best for this festive season!

Thank-you for your generous compliments. We are glad to know that you had a memorable stay with us and we look forward to your next visit.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
137 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed December 18, 2011

Class begins straight from the reception. Ready documentation at checkin, rooms perference.
The internet was an issue to start but the engineer solved it and checked later if the issue was really solved.
Food at restaurants were also par excellence.

  • Stayed June 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank apbanerjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nyon, Switzerland
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed December 17, 2011

I had a recently renovated room, all was quite pleasant. A typical grand hotel in India. The perfume scent in the room gets old after a while...it is nice when you first walk in but after the third night it begins to smell more like bug repellant than scented oils. Bed was comfy, very friendly staff, nothing to complain about, but nothing stood out as exceptional for the type and price of the hotel.

  • Stayed October 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TCTraveler72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Level Contributor
125 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed December 15, 2011

Excellent architectural style with excellent but spicy buffet specially the Peshawri restaurant - not for the feeble hearted. But then there is a big choice of food. The lads are well dressed and very courteous to the point of disbelief.
On the downside I am still having trouble getting about Rs 4400 refunded back onto my mastercard as this was the difference between the initial deposit at the time of checking in.
If possible pay cash upfront!

Room Tip: Choose a room with windows NOT opening onto the main street unless you want to join the hustle at 5...
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  • Stayed October 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rajeshwarkumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
1 review
5 of 5 bubbles Reviewed December 14, 2011

ITC Maratha located near International Airport is a true delight to visit. Exterior Architecture, Interiors are done tastefully REAL ROYAL...Service with a smile is their theme.. experience right from entring to hotel.. to quick, hassel free check in.. welcome drink...to service by gorgeous staff that helps you find elevators .. help to find your room... welcome drink in room ...and some time upgrade to a better room!!! .... Rooms are big in size are tastefuly done with bose music systmes to nice beds and drapes... good view from windows of every room...nice restaurants... good choice of food on menu.. nice clean rooms, nicely done beds, nice texture of linen, clean bathrooms, safety measure of phone near bath tubs... good room service, good housekeeping...SUPER SERVICE... one touch on phone and service is available .. you just need to tell and help is your way.. Goood Gym and wellappointed trainers at gym help you start your day and then breakfast spread is also great... you think of a disch and it can be found in the breakfast spead or can be prepared at your request!! .. Safety is given utmost importance and all measures taken make you feel safe in hotel, lifts are installed with card reader . which ensures that only hotel guests / or guests accompanied with hotel guests are only able to reach to any floor.... Banquet services are also SUPER .. all facilities under one roof.. Banquet staff is also very helpful and are on toes when your function is going on.. all last minute things that one forgets an be arranged with in no time...All above comes at a very competitive cost. They have a tie up with one of the best car service providers and your inform them for a car / taxi same is available in minimum possible time, good cars ... good drivers. safe drivers... escort to help you lcate your car and generally car is at porche before you are there...Business centre is well appointed to provide all services you can thnk of while being away from office and hep comes quick easy and more importnatly with a smile.... Spa are also of good quality.. though i did not use the services but had a walk around the place nicely done up spa.. service proc\viders are also good helpful and take care of guests pretty well!!!!.. Now it has become my regular place of stay in mumbai .. i generally go to mumbai every month and stay at this hotel REGULARLY..

Room Tip: Rooms on front side have a good view of airport and hills
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  • Stayed October 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank deepakmiglani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, December 26, 2011
Dear Guest,

Greetings for the festive season from ITC Maratha!

Our heartfelt gratitude for your most gracious compliments. It is our endeavour, at ITC Maratha, to provide you the best service possible and feedback, such as yours encourages us to excel higher.

We are glad to know that you had a comfortable and pleasant stay with us and we look forward to your next visit.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
259 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed December 14, 2011

Great for business and pleasure. Just check in and don't feel like checking out.
They have great restaurants, very good rooms and great service. Their evening cocktails for the business floor guests is one of the best I have seen anywhere in the world.
Top indian hotels like ITC Maratha are exceptional properties and can compete with the best in the world.
Well done ITC to keep the standards up.

  • Stayed March 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Frankview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, December 26, 2011
Dear Guest,

Wishing you the choicest for this festive season, from ITC Maratha.

We thank-you for gracing us with your feedback; we are deeply humbled by it. It's a pleasure knowing that you had an enjoyable stay with us and look forward to your next visit.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maratha, Mumbai

Property: ITC Maratha, Mumbai
Address: Sahar Andheri (E) | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India
Location: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Mumbai (Bombay)
#7 Romantic Hotel in Mumbai (Bombay)
#9 Luxury Hotel in Mumbai (Bombay)
#9 Spa Hotel in Mumbai (Bombay)
#17 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 386
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers
Grand Maratha

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