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“Staff service is ooutstanding”

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Renaissance Mumbai Convention Centre Hotel
Ranked #26 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
Sao Paulo, SP
Level 5 Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Staff service is ooutstanding”
Reviewed April 15, 2013

This is my second stay at this hotel due to business. The hotel is really beautiful, the rooms are comfortable and the breakfast is really nice (several options which are always fresh and tasty). The topic that got my attention, the friendly and extremely competent approach of all the staff. A special remark to Anthony (concierge manager). Last year he introduced to one tour guide (Mala Bangera) who arranged excellent city tour and tips fro Mumbai. Got in contact with her during this visit and she was again more than helpful. We also needed help to book a weekend trip to Bangkok and Anthony solved it to us in a very quick and efficient way. Will definitely recommend the hotel and the concierge services.

Room Tip: ask for a room with view to the lake and non-smoking floor
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lunamatos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,185 reviews from our community

Traveler rating
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    692
    201
    97
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230
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1,350
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (668)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
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  • Swedish first
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English first
London
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 14, 2013

The Hotel is set in impressive surroundings and is a well maintained property. We have stayed in this hotel on several occasions and always had a good overall experience. This time however, I must say that it was not so great. We travelled to Mumbai for medical reasons. We were given a room in the old wing where there are no separate shower cubicles. I asked the duty manager, Farah if we could please be allocated a room with a separate shower in view of my wife's current medical situation. She told me that the hotel was fully booked on that date and that she would see what she could do on the next day. We were given a room that stank of dampness but was told that this was the only room available for that night.
The next morning, my wife asked Fara, the duty manager again whether we could be allocated a room with a separate shower and she was told that there were no such rooms in the entire hotel and should she wish to have a separate walk in shower, she would have to pay to be upgraded to a suite. This is a blatant lie as all the rooms in the Tower Wing have separate shower. And that property had such rooms available. My wife explained once again that she was not asking for a free upgrade but merely for better facility due to her condition but request was refused outright by this Farah Person! We did not expect such behaviour from a Duty Manager from a worldwide chain.
Very disappointed by the lack of concern and blatant disregard for guests comfort and health.

Stayed April 2013, traveled as a couple
Helpful?
1 Thank Kashmira_london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Netherlands
Level 4 Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 14, 2013

I have been to Mumbai regularly for business and this still is my favorite place to stay. It offers a break from the bustling city of Mumbai, a great view on lak Powai. I really love that view espcially in the morning. The breakfast is always good as well as the Italian, Chinese and Indian restaurants that are hosted in the Hotel. There are some nice shops in the back of the hoteal giving you the opportunity to buy some gifts in case you don't have the time to go in to the City. I've triede every other facility here from the pedicure, massage, fitness area and Velvet Lounge (night club).

Recently I stayed in a room and had a couple of issues. When I reported that I was upgraded to suite for the inconvenience! The staff here is dedicated fo make your stay perfect and they will succeed every time.

In short: is has everything for a business of leisure stay.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NotSoDutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawkesbury Valley, Australia
Level 6 Contributor
98 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 12, 2013

Stayed here for 5 nights and the customer service was exceptional. A great executive lounge, breakfast variety was vast & fresh includes a full bakey cooking in front of you. Facilities are extensive and there is lots of room so even in a city of 22m this hotel did not feel crowded.

Room Tip: High floors give a better view
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OliDaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level 5 Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 11, 2013

Was here was a business trip and an event which was to be held at this hotel itself. Here are my observations about the good and the bad:-

Room - I chose the smoking option and got a room at the first floor which was Powai Lake Facing.. Only one word Awesome View. The room furniture and the look was dated, however the location was just awesome.

Internet - Free for 7 nights, but if you need to get it free for always at a good speed, then make sure to quote your Marriott membership while booking and internet would be free for you. The speed is nice on both WiFi and Wire.

Service - Another great positive. At each and every corner of this hotel, service is the first priority... From reception to the gym everyone wants to give you the best experience which is a huge plus for me.

Food - Breakfast spread is nice and is served in a nice restaurant.

Location - The location is just awesome, one face of the hotel faces the Powai Lake overlooking Heeranandani which is a great view.. the other face overlooks the lush green mountain.

Price - It is expensive...


Overall a nice place... It was a nice experience hence a FIVE rating from me...

Room Tip: Room number 1128 if you like the Lake View
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunnyDua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedabad, India
Level 4 Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 10, 2013

Over the years, i have come to learn that its the staff and their hospitality that makes the difference. Its their personal touch and that a bit of extra effort that makes your stay from good to amazing....

Being loyal to another chain of hotels over the years....i Choose this hotel for the location.....i had to be in the area...i found out that it was very close to both the airports as well....

Reservation- I made my reservation online...it was smooth , no problems, and since it was my anniversary on the day i wanted to make a couple of special requests and also wanted to request for my airport pick up....Christopher was very prompt at the travel desk...very much in control....miss oyster and miss sucheta malhotra where very kind on the phone taking my requests and i could feel that they understood how significant my special day was.....with such a positive vibe on the phone i knew my stay was going to be special.

Airport pick was smooth as ever....great driving...good car....security at the entrance was top notch...

My check in was in no time.....may be in just 3 minutes....very impressive...my traditional welcome was very touching...

My room was on the 33rd floor....view was simply breath taking....room was amazing...no flaws...i checked everything...i felt house keeping had done a wonerful job of having my room ready....my bouquet of flowers kept on the table as requested....a very special complimentary cake....Thanks miss malhota and miss oyster for that!!!...and special thanks to the chef ....lovely cake!!

Bathroom was lovely....great amenities....great shower...loved it..

We had lunch at one of the restaurants downstairs. we odered the a la carte menu...food was nice...great view.....Anand was amazing...very attentive....made sure our lunch went smooth..

The pool is one of the best ive seen in the mumbai hotels.....i loved it...

Club lounge had an amazing view of the lake...drinks flowing....great food....loved watching the cricket match there....mohan the bar tender was great at what he was doing....rohit was a great host...came and chatted with us...great vibe...we had an amazing time at the lounge.....

Breakfast was brilliant..better than some of the hotels ive stayed in mumbai....such a lovely spread....warm and fresh breads....service was brilliant....everything was wonderful....

Check out was as smooth as the check in........lovely smiles and some heart warming good byes...

I had a lovely one night stay....the smiles and hospitality made all the difference here...will i be sataying here next time?.....ofcourse

Thanks once again...hope to see you guys next time....

Room Tip: dont think twice..conceirge lake view rooms....simply worth it.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank a07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 4 Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 9, 2013

Peaceful stay without too much rush of people.
Great food, great ambiance.
The executive floor has fabulous view of the lake.
The Italian restaurant is not that great for Vegetarian. The oriental do not have veg menu, but the chef makes good veg of your choice.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank axayj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Mumbai Convention Centre Hotel

Property: Renaissance Mumbai Convention Centre Hotel
Address: 2 & 3B, Near Chinmayanand Ashram | Powai, Mumbai (Bombay) 400087, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Romantic Hotel in Mumbai (Bombay)
#23 Luxury Hotel in Mumbai (Bombay)
#23 Spa Hotel in Mumbai (Bombay)
#31 Family Hotel in Mumbai (Bombay)
#40 Business Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Renaissance Mumbai Convention Centre Hotel 5*
Number of rooms: 600
Official Description (provided by the hotel):
The Renaissance Mumbai Convention Centre Hotel, a Marriott Luxury and Lifestyle Hotel, is your luxury retreat in the heart of picturesque Powai Mumbai. Perched neatly on the banks of Lake Powai, a short distance from Mumbai's domestic and international airports, our hotel features winding walkways, lush gardens, and 600 beautifully designed rooms and suites. ... more   less 
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Also Known As:
Renaissance Mumbai Hotel
Renaissance Hotel

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