I don't know if I was particularly unlucky but my stay at the Mumbai Renaissance was not great.
I have travelled to India on business several times and have stayed in some beautiful hotels, including in Mumbai. On this trip I was visiting some offices outside of the city centre, so opted for the conveniently located Mumbai Renaissance. I was disappointed from arrival. The lobby felt more like a post office than a supposedly luxury hotel, but the biggest disappointment was my room. It was tired and it was dirty. There were hairs on the bed and in the bath, the decor was old - the wall paper was ripped around the edges, the skirting boards were all chipped and the carpet stained. I called reception and asked to be moved. I was told that all the rooms were like that (!?) or I could move to the "tower" section but would have to pay a supplement. I moved to a tower room but was charged a lot more for the room (but it was nice). Next, the lighting was very poor - alright for watching TV but really hard on the eyes when working on a laptop. They brought me a new lamp but it wasn't much better. One night the TV wouldn't work at all; another day they completely screwed up my laundry. I was also annoyed about the couple of times I used room service - each time I got the hard sell for extra things. If I want a salad or a dessert I'll order one! After four nights I checked out and moved to the trident at Nariman Point. 2000 ruppees a night cheaper and a hotel worthy of 'luxury' status. On checking out of the Renaissance they tried to persuade me to stay and promised the manager would be in touch to hear my concerns .... I'm still waiting.....
- Official Description (provided by the hotel):
- The Renaissance Mumbai Convention Centre Hotel, a Marriott Luxury and Lifestyle Hotel, is your luxury retreat in the heart of picturesque Powai Mumbai. Perched neatly on the banks of Lake Powai, a short distance from Mumbai's domestic and international airports, our hotel features winding walkways, lush gardens, and 600 beautifully designed rooms and suites. ... more less
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- Also Known As:
- Renaissance Mumbai Hotel
- Renaissance Hotel