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“Fantastic Buffet”

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JW Marriott Mumbai Juhu
Ranked #18 of 448 Hotels in Mumbai (Bombay)
Certificate of Excellence
Sydney, Australia
Level Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Fantastic Buffet”
Reviewed August 30, 2014

Having stayed at a number of the Marriott's during my time in India, Mumbai has to be at the top of the list. The staff are friendly, helpful, polite and quick, while I again had issues with using a credit card authorisation form for my booking they were very quick to try and resolve the issue.
The rooms are on the small side, so a long term stay here would feel cramped, however the hotel grounds of the pool area are tranquil and relaxing. The view out to the beach was lovely and I could have sat watching the ocean and people walking by for hours while listening to my music on the Bose ipod dock. The bathroom set up is a little unusual but for the size of the room it makes sense.
The buffet dinner was amazing, the variety of food was unbelievable, freshly made pizzas, Thai curries, seafood, Chinese and of course lots Indian and the highlight would be the ice cream station also having the complementary beer or mocktail included with dinner I thought was a lovely touch.
The breakfast was just as impressive so much too choose and not enough stomach space to try everything.
If wanting a hotel car to take you around book in advance, although if they are fully booked they do have other alternatives.

Room Tip: Ask for a room with a view of the ocean
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  • Stayed August 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Ricaaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this review, September 14, 2014
Dear Guest,

We do appreciate you taking time out to share with us your experience while at our hotel.

Thank you for your positive comments. I am continuously working with my team to ensure flawless service and great product experience for all our guests. It was a pleasure to read that you enjoyed the buffet spread and the food at live stations.

We sincerely await the opportunity to welcome you once again.

With best regards
Pavithran Nambiar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Mumbai
Level Contributor
89 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed August 23, 2014 via mobile

I have always admired Marriott worldwide for offering something unique and classy. Some disappointment however when u visit the Marriott Mumbai.

Had a Saturday buffet lunch at the Lotus Cafe. The staff is courteous and the ambience good but noisy. The menu is spread across different tables with live counters of Burmese, South Indian, Pizza, Stir fry, and waffles. Also had some counters of "chaat" the spicy indian street savouries. There is a decent spread of salads and very few indian veg and non veg dishes.

From the description it looks a huge spread for anyone coming for the first time. However, it becomes repetitive if someone comes back two or three times.

Overall good for one or two times or for family that hates to choose. At roughly $25 per person for buffet, it's a good deal, but lacks variety if someone is looking at Indian spread. If one is a vegetarian with indian pref, avoidable.

Stayed August 2014, traveled on business
Helpful?
Thank SharadGoel2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this review, August 25, 2014
Dear Guest,

Thank you for taking the time to write a review of your recent stay. I am delighted that we were able to send you away happy.

Our chefs work really hard to prepare the best food we can offer to our guests. Your suggestions to add more variety to the menu is noted and we will definitely work on the same.

I hope to welcome you back again soon.

Kind Regards,

Pavithran Nambiar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 22, 2014

JW Marriot is one of most awesome place to stay for business and leisure travel and the sole reason for the same is that every time I visit the hotel the service standards keep getting better and better. A hotel with good facilities and location but the differentiator for this place is the team who runs it as they know how to connect,understand and meet the expectations of every guest. I am really impressed specially with continuous efficient and courteous approach of front desk manager Fenny Mathew and his team who as always insures that from the start till the end of stay is worth remembering.Another name which cannot be missed in my overall experience is Mandar Executive Sous Chef and the reason is his personal touch and involvement in everything that's gets servered in the hotel.....
Congratulation team .......looking forward to visit the hotel soon...

  • Stayed August 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank VinayKhosla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this review, August 23, 2014
Dear Guest,

Thank you for your lovely review. I am delighted that you and your friends enjoyed yourselves so much.

We have a big name to live up to and it is a responsibility we take seriously. It means a lot to hear from our guests that you feel we are successful.

I have personally complimented Mandar and Fenny on the great services offered by them. They are definitely an asset to our company.

I hope we can welcome you all again soon.

Kind Regards,
Pavithran Nambiar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
104 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed August 20, 2014

2nd time staying in JW Marriott Mumbai, location and room are ok.

However, as a 5 star hotel, services need to improve, e.g.
- 1st day provided with 4 hand towel, 4 face towel, and 3 floor mat. From 2nd day onwards, every time after housekeeping, the number always different, worst, one day no floor mat at all, no SOP on this, BAD.
- at the restaurant, many time need to ask twice before been served, first time request alway forgotten. It happened at executive lounge also.
- Always need to remind that as a stay in guest, there is a discount for dining at the restaurant.

  • Stayed August 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank STS_1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this review, August 23, 2014
Dear Guest,

Thank you for sharing your feedback.

I apologies for the various service issues that you faced during your stay with us. I have taken this up with the relevant department head and we will definitely take it up as a training point to ensure better services.

Please give us another opportunity to serve you. We look forward to welcome you back to the hotel.

Kind Regards,
Pavithran Nambiar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed August 19, 2014 via mobile

Location of this hotel is far inside a crowded area, hence making it difficult to commute.
Hotel is great with a great night life venues.
I nearly missed or got late for every meeting due to heavy traffic.. See google maps.
I love the restaurants there.
Service is awesome !!

Stayed March 2014
Helpful?
1 Thank Siddkulish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this review, August 23, 2014
Deatr Guest,

Thank you very much for the review. The hotel is located in a a tourist spot hence attracts a lot of footfalls in the vicinty.

I have noticed that you enjoyed the F&B offerings at our hotel. I hope when you next come to our hotel you on a leisure trip and get to enjoy our wonderful pool and spa.

Look forward to welcome you to the hotel.

Best regards
Pavithran Nambiar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2014 via mobile

This was my second stay at JW, my first stay being in July. The stay was excellent, the hotel staff goes extra mile to make their guest comfortable, I was given an upgrade to a suite with great ocean view, Saif at front desk was very courteous, the staff at executive lounge were great Nikita, Amrita and Aamir to name a few. Overall a wonderful stay looking forward to visit the hotel again soon.

Stayed August 2014, traveled as a couple
Helpful?
1 Thank Mayank P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this review, August 23, 2014
Dear Guest,

Thank you so very much for your review of your recent stay. It means a great deal to us when our guests, and most particularly our regular guests, let us know that they enjoy visiting our hotel.

I have personally complimented Saif, Nikita, Amrita and Aamir on the great service offered by them.

I hope to welcome you back again soon.

Kind Regards,
Pavithran Nambiar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, MN
Level Contributor
1,681 reviews
271 hotel reviews
common_n_hotel_reviews_1bd8 677 helpful votes
Reviewed August 17, 2014

I recently stayed here 2 nights. As a Platinum member I was upgraded to a Grand Ocean view suite which is very nice with sweeping views of the beach and sea. The executive lounge is probably the best part about this hotel. Service and food were excellent.

The Lotus cafe, or main restaurant, was good but not great. Prices seemed a bit high compared to the rest of India.

Pool was great especially during monsoon. The main pool is quite large and there is a separate kids pools and another large adult pool on the side.

Direct beach access is nice even though the beach is not that great.

Room Tip: 5th floor is top. Try to get a room at the ends of the halls for best views of the sea.
See more room tips
  • Stayed August 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank lucycan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this review, August 23, 2014
Dear Guest,

Thank you for your kind words. I am delighted that you enjoyed your stay with us.

I hope that you can find those extra few days to return. We will ensure that we have a more wider spread at the Lotus Cafe.

Kind Regards,
Pavithran Nambiar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Mumbai Juhu

Property: JW Marriott Mumbai Juhu
Address: Juhu Tara Road, Mumbai (Bombay) 400049, India (Formerly JW Marriott Hotel Mumbai)
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay) > Juhu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Mumbai (Bombay)
#12 Business Hotel in Mumbai (Bombay)
#13 Family Hotel in Mumbai (Bombay)
#16 Spa Hotel in Mumbai (Bombay)
#17 Luxury Hotel in Mumbai (Bombay)
#17 Romantic Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Mumbai Juhu 5*
Number of rooms: 355
Official Description (provided by the hotel):
The JW Marriott Mumbai is situated on the sands of Mumbai’s popular Juhu Beach with a breathtaking view of the Arabian Sea. This five star luxury hotel is located in the heart of the suburbs, enjoying close proximity to the commercial & industrial estates in North Mumbai as well as the tourist hub of South Mumbai. The hotel provides the perfect destination to both business & leisure travellers. It is equipped with a state of the art Business Centre, Conference facilities, indoor & outdoor Banquet spaces and the award winning Quan Spa. JW Marriott Mumbai also houses some of the city’s most renowned restaurants & lounges offering a host of various authentic culinary experiences. The hotel is situated only 20 minutes away from both the domestic & international airports. ... more   less 
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Also Known As:
Jw Marriott In Mumbai
Jw Marriott Hotel Mumbai

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