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“Beautiful Property, under construction”

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JW Marriott Mumbai Juhu
Ranked #15 of 461 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed April 30, 2012

As a platinum, I was expecting to get a better view however all I got was a view of discarded mattresses, tables and chairs, what a disappointment. Also, the property is under renovation, so the fountain isnt working, without it there isnt much of a property grounds left.

Inspite of all this, I am still marking this hotel as a 'very good' simply because the service and the lounge are fantastic. The restaurant and spa were both very good. Its really a haven from the hustle bustle thats Mumbai, the pollution just as you step out of the hotel is enough to make you retreat back into this sanctuary.

In Indian standards its pretty expensive but when it comes to points, its really reasonable. I would recommend any of the Marriott Platinum/Gold members to take an opportunity to experience this awesome hotel. Just check before hand to make sure they give you a good view and that the property is not under construction!

  • Stayed: April 2012, traveled as a couple
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3  Thank pranjals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMM_GM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded May 18, 2012

Dear Guest,

We do appreciate you taking time out to share with us your experience while at our hotel.

We take all feedback seriously, and have shared your valuable feedback with the relevant teams to assure you of a better experience the next time.

We assure you that on your next visit you will surely get the room of your choice.

Thank you for your kind words for the Executive Lounge, Restaurants and Spa.

We sincerely await the opportunity to welcome you once again.


Best Regards,
Thomas Guss
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,896 - 1,902 of 2,418 reviews

Reviewed April 29, 2012

We stayed at the Marriott Mumbai for 3 nights and it was just pure luxury. The service is fantastic - from the reception to pool staff they cannot do enough to help you.

The breakfast is just incredible - there's so much food it's impossible to pick what to have! It was all delicious and the service was amazing.

Our room was spacious, the bathroom was huge and it was all impeccably clean.

The whole hotel is a haven - we absolutely loved our stay here.

Make sure you go down to the beach for sunset - it's a great chance to see Mumbai life outside the Marriott's walls.

  • Stayed: April 2012, traveled as a couple
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2  Thank Rach B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMM_GM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded May 18, 2012

Dear Guest,

We are delighted that you had a good experience while here at JW Marriott Mumbai.

Thank you for your kind words. We sincerely await the opportunity to welcome you once again.


Best Regards,
Thomas Guss
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2012

This is my second stay at this hotel - once for business and once for pleasure. Both times it has been a fantastic experience - the staff in all areas of the hotel are fantastic, and go out of their way to be helpful. So while there were some issues (such as the main pool being renovated), they went out of their way to provide alternatives. The Executive Lounge has a great view of the beach and sunset, as well as great food. The location is a fair way north of central Mumbai, but I personally like the local area, with a range of food and shopping options. The missing piece are the rooms, only some of which have been renovated. When this is finished, the hotel will be 5 stars again.

Room Tip: Ask for a renovated room!
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  • Stayed: April 2012, traveled on business
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1  Thank TravelAl2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMM_GM, Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded April 30, 2012

Dear Guest,

Warm Greetings.

Thank you for taking the time to share your experience while at JW Marriott Mumbai. Our first priority is our guests and I am glad to note that we met your expectations.

We are delighted that you had a memorable stay.

We sincerely await the opportunity to welcome you once again.


Best Regards,
Thomas Guss
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2012

I stayed there recently and was pleasantly surprised by the big lobby area and its vastness. Good rooms but somewhat crampy/small.

Breakfast buffet was nice. Staff were always attentive and courteous.

Unfortunately the pool was under renovation. The access to the beach from the poolside is excellent.

Porters/Doormen always expecting tips. I guess its rampant all over India.

Room Tip: Go for the rooms on the East of the middle side of the hotel.
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  • Stayed: April 2012, traveled with family
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3  Thank MrEveryTalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMM_GM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded April 30, 2012

Dear Guest,

We are delighted that you had a good experience while here at JW Marriott Mumbai.

The Main Pool renovation will be completed shortly and I look forward to inviting you back to the hotel once our renovation is complete, to experience the refreshed product.


Best Regards,
Thomas Guss
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2012

If you want superior rooms and superior service....then look no further! I took the Ocean Suite.....you have to see this room....enormous...2 rooms, and what a view of the beach!


Great food and superb service.

Room Tip: Ocean Suite room for a one in a lifetime experience!
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  • Stayed: February 2012, traveled on business
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1  Thank MDuhra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMM_GM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded April 30, 2012

Dear Guest,

We are delighted that you had a good experience while here at JW Marriott Mumbai.

Thank you for your kind words. We sincerely await the opportunity to welcome you once again.


Best Regards,
Thomas Guss
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2012

I stayed for one night and the room, service and environment was excellent. definately would stay again. unfortunately the pool area was under renovation.

  • Stayed: April 2012, traveled solo
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2  Thank NeenaL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMM_GM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded April 21, 2012

Dear Guest,

We are delighted that you had a good experience while here at JW Marriott Mumbai.

The Main Pool renovation will be completed shortly and I look forward to inviting you back to the hotel once our renovation is complete, to experience the refreshed product.


Best Regards,
Thomas Guss
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2012

Walking into the main hall of the JW Marriott reminded me of the many big lobby's you can find at newer hotels in Vegas. Originally we had booked this hotel for three weeks, the full stay of our visit to Mumbai. However the hotel is under renovation and although we had booked a month in advance, and their website stated the main pool would open the 1st of April; that date seem to continually change as it got closer to depart for our trip. First it changed to the 15th and then to the 30th of April. This was a deal breaker for us and decided to stay the JW only on the (two) weekends.

The first weekend we stayed 1 night, our status got us lounge access and supposedly an upgraded room (this was not the case). The first room they tried to give us during our first visit was right above the construction zone, you could here the drilling and pounding right below us, the room even shook with every pound of the hammer. Now I feel hotels are well aware of which rooms are above or near constructions zones and should avoid giving these rooms to their clients (specially the ones with (higher) marriott status). However the JW seem to fail in this department, not what i expected from what I thought is suppose to be a 5 star hotel. We immediately called the front desk and they moved us to a different room on the 4th floor. This room was much better! The rooms at this hotel are being renovated to a more modern look, the beds are comfortable and the rooms are well appointed with the amenities you would expect from a hotel in 2012. During our second visit the same thing happened again, and the front desk tried to stick us in a room near construction (the front desk lady was aware of our experience from the previous weekend). This time however she insisted it would be different and showed us the room first, however we declined the loud room and again we were put on the 4th floor. Although the pool was under sloooowww construction they do have a nice salt pool that can get very crowded. Arrive early and make sure to take ownership of a chair near the pool by placing a bag or a hat on top of the pool chair. The executive lounge on the 4th floor is a bit dated with plenty of room. Their are basic food choices for breakfast, lunch and dinner. There is also a cocktail hour in the evenings, we made sure to visit each night during our stay. The one thing I did not enjoy from the lounge was the frequent cross promotion of their restaurants. Basically a nice young lady or man (hotel employee) approaches you in the lounge ask you about your stay, what we thought about the noise from the construction etc... They then try to sell their in-house restaurants to you; I would never expect this from a "5 star" hotel specially in there executive lounge. Finally I want to write about your transportation options. The hotel has a car that will take you to the airport for 2500 rupees a better option is for you to ask one of the door men to get you a cab (concierge does not provide this service) this will cost you 450 rupees depending on the amount of luggage (we are 2 with 5 bags) or if you are adventurous enough and want to experience how the other 99.99% live you can take a regular cab for about 150 rupees to the airport.

Note to Gay travelers: As a gay couple we felt comfortable at this hotel.

Room Tip: If you are planning on staying at the JW in the next 30 days be sure to ask for a room on an upper l...
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  • Stayed: April 2012, traveled on business
    • Value
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    • Cleanliness
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2  Thank rcsfca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMM_GM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded April 21, 2012

Dear Guest,

Thank you for your feedback.

We appreciate you taking time out to share with us your experience while at our hotel.

Please do not allow this experience to otherwise mar the favorable impression of the hotel. We are in process of renovating and refreshing all our facilities so that our guests can get the benefit of new technology and state of art equipments.

We apologies for the inconvenience caused to you due to the construction noise.

I look forward to inviting you back to the hotel once our renovation is complete, to experience the refreshed product.

Please do not hesitate to contact me in case you require any assistance from me.

Best Regards,
Thomas Guss
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Mumbai Juhu

Address: Juhu Tara Road, Mumbai (Bombay) 400049, India (Formerly JW Marriott Hotel Mumbai)
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay) > Juhu , Juhu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Mumbai (Bombay)
#12 Business Hotel in Mumbai (Bombay)
#13 Family Hotel in Mumbai (Bombay)
#14 Spa Hotel in Mumbai (Bombay)
#15 Luxury Hotel in Mumbai (Bombay)
#17 Romantic Hotel in Mumbai (Bombay)
Price Range: $233 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Mumbai Juhu 5*
Number of rooms: 355
Official Description (provided by the hotel):
JW Marriott Mumbai is situated on the sands of Mumbai’s popular Juhu Beach with a breathtaking view of the Arabian Sea. Our 5-star accommodations are located in the heart of the suburbs, enjoying close proximity to the commercial and industrial estates in North Mumbai as well as the tourist hub of South Mumbai. A preferred choice among luxury hotels in Mumbai, India, we provide the perfect destination to both business & leisure travellers. We are equipped with a state of the art Business Centre, Conference facilities, indoor & outdoor Banquet spaces and the award winning Quan Spa. JW Marriott Mumbai Juhu also houses some of the city’s most renowned restaurants & lounges offering a host of various authentic culinary experiences. Our hotel is situated only 20 minutes away from both the domestic & international airports. ... more   less 
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Also Known As:
Jw Marriott In Mumbai
Jw Marriott Hotel Mumbai

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