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“Dreadfull”

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The Emerald - Hotel & Service Apartments
Ranked #94 of 454 Hotels in Mumbai (Bombay)
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Dreadfull”
Reviewed March 1, 2011

The noise from the aircraft was terrible all night long, the lift did not work and the room was dirty.

Had booked for a week but checked out after 2nd night, to be fair they were going to charge full price for the cancellation but backed down when challanged.

I don't recommend this hotel at all

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew12367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chetanmehta, Guest Relations Manager at The Emerald - Hotel & Service Apartments, responded to this review, May 24, 2011
We sincerely Apologize to the Guests for the Inconvenience faced by them during their brief stay with us.

Though all our Windows are Sealed with Double Glazing, we are sorry to learn that the Guest was inconvenienced.

We also understand that the both the elevators failed during the stay of the Guest. The same was due to the failure of the micro-porcessor system controlling the functioning of the Elevators simultaneously.

If the Guest can share their email id with us, we would like to Apologize directly to them.

We at The Emerald - Hotel & Executive Apartments would love to ensure that all our Guests have a comfortable and enjoyable stay, but at times things don't work out as planned.

We look forward to receiving the details.

Thank you,

Lita Veigas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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395 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
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English first
Hyderabad, India
Level 4 Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 25, 2011

Located right on the Juhu beach road, this property is well connected to most parts of the city and is just about 20 min away from the domestic airport. But the Mumbai traffic can be a bother if you get one of the rooms overlooking the busy main road.
The customer service is particularly good, with very courteous and responsive staff. The restaurant serves only vegetarian food, but non-vegetarian dishes are always available for room service. The white lotus spa located right next door is a great place to unwind after a hectic day.

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dopesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 15, 2011

I travel a lot and I tend to stay in major international cities for a lengthy period of time. Before this I was in Dubai for 9 months, and before that I was in Madagascar for a year. I have lived in hotels, apartments, and homes, but this has been the most pleasant experience I have ever had.

The hotel staff will do anything to make you happy, and it's sincere which is rare this day and age. They will do whatever they can to assist you and will provide guidance as to where to go and what to do if you're looking for tourism, nightlife, restaurants, etc.

The location is in Juhu near other major hotels and MANY great restaurants. While it is noisy at times outside, that's the case with ALL hotels and residences in Mumbai. It's a metropolitan city and you're going to have the sounds of just that. As I type this, a plane flies overhead, but unless you're looking out for it, you won't notice it.

Complaints were written on this site about this hotel, and I can say this, you can't please everyone. I have lived here for 11 months and each day has been just as pleasant as the day before. I have had 9 others living here, each with their individual one bedroom apartment, and they're all very pleased with their experiences. Their only complaint is that their time here has to come to an end.

On a final note, the hotel assisted in the first EVER Marine Corps Birthday Ball in Mumbai as a few of us put together an amazing bash held in the banquet hall. All of the guests were pleased and many high profile guests were beaming about the service.

I would highly recommend this hotel to anyone. Tell them "Mr. K" sent you.

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrKHafid1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Level 5 Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 29, 2011

Comfortable clean room; good location for beach and airport; nice buffet breakfast but the instant coffee made at the table with great ceremony was a bit of a let down (the ordered early-breakfast not so good - some of the details were lost in translation).

Stayed January 2011, traveled with friends
Helpful?
Thank CherylPetryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bendigo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 4, 2011

This hotel was definitely not a 4 star. It was situated in the slums and surrounded by beggars. It was very small and the rooms were hot and extremely noisy. It was situated very close to the airport and there was the roar of planes passing over and constant tooting of horns from the road. The rooms were nothing like the photos. We booked a suite with a kitchen - twin share but the room offered had no kitchen and was tiny, shabby, dirty and hot. The staff were very friendly and helpful.

  • Stayed December 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LoisBendigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chetanmehta, Director of Sales at The Emerald - Hotel & Service Apartments, responded to this review, June 2, 2011
We beg to seriously differ with what the Guest has stated in their review. The Hotel is not located in the Slums as is stated by the Guest in their review. The location of the Hotel can easily be verified through Google Maps by anyone.

If the Guest can share their contact details with us by sending the same to info@theemerald.com, we shall be glad to reply to them directly.

I think the Guest has mistaken our Hotel with some other Hotel during their travels. The Hotel is centrally air-conditioned so we are indeed surprised how the Guest can claim the Rooms were hot ?

As their is no way we can verify the Guest details, we cannot comment on which room the Guest stayed.

Once we receive the details from the Guest, only then we can investigate the issue of room allotted to the Guest in detail.

Thank you,
Chetan Mehta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Mumbai (Bombay) hotels

Bengaluru, India
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 20, 2010

Good vegetarian hotel , No bar. Location is best for some one who prefers staying near the sea. I like walking towards the Juhu chaupati area and have dinner at the Sea view hotel . The tandoor pompret is the best I have tasted.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank muralimanohar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 15, 2010

My wife & I chose this hotel - The Emerald - again for the 4th time. The restaurant serves excellent Indian food (We tried only the vegetarian dishes). We found the staff at the hotel - especially those at the restaurant & front desk were very cordial & prompt. For the first time, in Mumbai, I found them to be 'proactive' (they knew what we would ask next). I could avail the biz center even at 2 am at night. (email, print outs, faxes). Rooms were comfortable. Bed was good. Contrary to our earlier experiences with other 'expensive', 'star rated' hotels, we actually got the bed type we asked for (1 king size bed & not 2 double beds), the bed/pillows was soft, and showers actually had hot water 24x7.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank ramaswamikv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Emerald - Hotel & Service Apartments

Property: The Emerald - Hotel & Service Apartments
Address: Juhu Tara Road, Mumbai (Bombay) 400049, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay) > Juhu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#34 Best Value Hotel in Mumbai (Bombay)
#46 Spa Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Emerald - Hotel & Service Apartments 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Emerald - Hotel & Executive Apartments has elegantly furnished Superior, Deluxe rooms as well as fully Studio / One / Two Bedroom furnished apartments to offer its guests. It is close to the airports as well the commercial areas of Bombay including the NSE and MMRDA Exhibition Grounds. Juhu Beach is located across the road from the hotel. The Hotel is located in the famous Juhu area which is the happening place of Bombay. The Hotel offers all the standard facilities and amenities to its Guests from the Corporate as well as Leisure segments. ... more   less 
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Also Known As:
The Emerald - Hotel And Executive Apartments
Hotel Best Western Mumbai
Best Western Emerald Mumbai
Best Western Hotel Mumbai
Mumbai Best Western

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