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“great place” 5 of 5 bubbles
Review of The Emerald - Hotel & Service Apartments

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The Emerald - Hotel & Service Apartments
Ranked #92 of 441 Hotels in Mumbai (Bombay)
tampa
1 review
“great place”
5 of 5 bubbles Reviewed January 25, 2009

I stayed at the hotel recently,and was vey happy with all the facility
provided.the staff is always very helpful,great location.easy access to town and the juhu beach.their travel center juhu travel
service is great and also rented a car with a driver for few days.
I would definetly recommend a saty here at the emerald.rooms are neat and clean.Front desk is very helpful.

Mahendra aka Mahesh Patel Tampa FLA

  • Liked — cleanness
  • Disliked — na
  • Stayed January 2009, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank vacnamrut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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382 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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  • Spanish first
  • Any
English first
rmjones10
1 review
2 of 5 bubbles Reviewed January 13, 2009

This hotel genuinely isn't worth $100 a night. It is in shabby condition, desperately in need of renovations.

Location-wise, it's far away from everything (except the beach). The Juhu Beach area is at least 45 minutes from most tourist attractions. We'd highly recommend staying in Colaba.

  • Liked — Nothing
  • Disliked — Value for money
  • Stayed January 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank rmjones10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mumbai (Bombay) hotels

Melbounre, Australia
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed December 9, 2008

We were unlucky enough to travel to Mumbai on the 26/11 (same day as terrorist attack on the city), Lucky for us the Juhu area was not targetted *phew*. During the crisis, the hotel staff became a little unsure of themselves on what to advise their guests, most of Mumbai was shut down on the day, however the hotel staff was unable to confirm if stores/restaurants were open or not, however it is hard to put this as a negative against the hotel as staff cannot be trained on what to do in such circumstances. Although I was a little disappointed in the security services provided, with the city being attacked in various places, the hotel did not step up security and there was a lone security guard standing out the front as per any other day. Taxis, rickshaws, cars and people were able to pass him by with no questions asked or any form of ID check. (nevertheless the 5 star Sea Princess hotel across the road had a similar lack of security!!).

Beyond this, the hotel was decent. Being in Juhu, it was expensive. We had our room upgraded to the Apartment (room 505), whilst not the claimed 4 star quality, it was comfortable with A/C and fan, and the ability to open windows wide to let the sea breeze in. The Kitchen looked a bit out dated, fridge old, but microwave & oven with cooking utensils were provided. It was very much like staying in a genuine Indian local apartment. The bathroom was decent (by indian standards) and a TV was provided in the main sitting area and the bedroom. beds were soft and comfortable with clean sheets.

The beach is a short 3 minute walk across the road, there is a little nest of variety shops up the road, a few restaurants, a pan wala right out front and some boutique clothing stores across the road (although these clothes shops are ridiculously expensive - 25,000 Rupees for a Sari!). Auto's are readily available outside, it is about 15 minutes to Linking road (main shops) by Auto (we paid Rs.50 each way - suspect this was too much!). We only ate breakfast at the hotel, and this was just ok. The other times we ate at Linking Road.

The hotel can organise a airport pick up/drop off, however charge Rs.600 each way. It is cheaper to get the door man to call you a taxi and you pay a fixed Rs.250 (extra Rs.50 for large amounts of luggage). The hotel can also change money for you, and you can bargain a bit with the rate, pending they have enough Rupees in the til.

  • Liked — Being Upgraded to Apartment - Very Spacious
  • Disliked — Security during Terror attack
  • Stayed November 2008, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Hashimotto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 bubbles Reviewed December 8, 2008

We booked this hotel because I wanted to be somewhere central where I could find transportation easily. The Best Western's location was perfect, however the hotel itself turned out to be below expectation.

In Europe the standard of the Best Western chain is pretty good, which is why my husband consented to my booking with them. However, it was a disappointment when we actually checked in. We had booked a studio apartment. However, while the floor space is okay, the apartment looks more like a middle class Indian family's apartment than a supposedly 4* apartment/hotel. The fridge was visibly old and had seen better days. The bathroom cramped with an open window, allowing in the humidity.

They have a restaurant, which is okay, however, we were a bit surprised to discover that it is a Vegetarian restaurant only. We therefore had to go out to find something to eat on our first night.

We bought a 24hour internet card, but the internet would not work, nor it seemed the airconditioner which would not cool sufficiently.

Having said that, the staff were great. The Duty Manager spent hours with us trying to get the internet to work. Eventually an IT technician from the hotel opposite came in and identified the problem as incorrect cabling.

The hotel does not provide complimentary pickup and drop to the airport, which you have to pay additional charges for, making the final bill more expensive than it appears at first glance.

While our stay was not awful, I personally would not stay there again, however, if you are not familiar with the hotel chain in Europe and you are not expecting 4* standard, then you might find yourself quite comfortable here. Note, this hotel is privately owned and therefore probably does not have to subscribe to the same standard as the Best Western chain in Europe, which is why there is a big difference between the Best Western in Europe and the one in Mumbai.

  • Liked — The location - on the main road, yet close enough to the beach
  • Disliked — The apartment is not up to 4* standard, infact not even up to a European 3* standard
  • Stayed November 2008, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank FrequentTraveller3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed October 13, 2008

We were not sure that the room we got was deluxe. The bedroom and bathroom were very small. The foul smell was inside the room. Toilet was very close to the sink that we couldn’t move easily because of very limited space. Safe box wasn't attached to wardrobe. The room was noisy because of whangs at the hotel during our stay.
Location was very convenient because close to Juhu Beach and good restaurants. The staff were very friendly and helpful.
The hotel has 4 star but in our opinion it's worth 3 star.

  • Stayed October 2008, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Odi80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed April 24, 2008

An excellent hotel if you want somewhere to base yourself for shopping and nightlife and don't plan to spend a lot of time in the hotel itself.
Hotel was clean and staff were excellent. The reception staff however are a waste of time, but everyone one else encountered were great.
Breakfast was good and every effort made to provide items not included in the standard buffet.
The rooms were of a good size, well maintained and clean!
You couldn't ask for better for the price, especially in such an ideal location.
Would be happy to return.

  • Liked — Location
  • Disliked — Reception Staff
  • Stayed April 2008, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank JP80-Worldroamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brasil
Level Contributor
41 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed April 17, 2008

It is really really far from Mubai attractions, like 35 km which translates into 1.5 + hours... stayed there for just one night because of its location... The hotel is not bad though, old and outdated, located in a nice street of the Juhu area but really couldn't stand the commuting problem.

Stayed April 2008
Helpful?
Thank HotelSpy2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Emerald - Hotel & Service Apartments

Property: The Emerald - Hotel & Service Apartments
Address: Juhu Tara Road, Mumbai (Bombay) 400049, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay) > Juhu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#31 Best Value Hotel in Mumbai (Bombay)
#46 Spa Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Emerald - Hotel & Service Apartments 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Emerald - Hotel & Executive Apartments has elegantly furnished Superior, Deluxe rooms as well as fully Studio / One / Two Bedroom furnished apartments to offer its guests. It is close to the airports as well the commercial areas of Bombay including the NSE and MMRDA Exhibition Grounds. Juhu Beach is located across the road from the hotel. The Hotel is located in the famous Juhu area which is the happening place of Bombay. The Hotel offers all the standard facilities and amenities to its Guests from the Corporate as well as Leisure segments. ... more   less 
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Also Known As:
The Emerald - Hotel And Executive Apartments
Best Western Hotel Mumbai
Best Western Emerald Mumbai
Hotel Best Western Mumbai
Mumbai Best Western

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