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“Reasonable Hotel”

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The Emerald - Hotel & Service Apartments
Ranked #106 of 486 Hotels in Mumbai
Reviewed August 6, 2013

We stayed at the Emerald with 21 students from the Netherlands on a study trip to India. Mumbai was our first stop. The staff spoke reasonable English. The wifi was operational for about 80% of the time. The air-conditioning in the room was very noisy, shutting it off was not an option though since the room would get too hot. The breakfast was mediocre at best, a lot of Indian 'specialities' were served as breakfast.

  • Stayed: July 2013, traveled with friends
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1  Thank MTR91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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235 - 241 of 418 reviews

Reviewed July 9, 2013

Great location... Reasonable prices... Breakfast was adequate... Bathroom design is funny as you have to step into the shower stall, close the door and then reach the toilet... The hotel is really old and probably some bug protection has to be done... There were small cockroaches in my room... On checkout some charity money charges was tacked on without our permission...

  • Stayed: June 2013
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Thank pvijayra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2013

Bang on location, excellent budget rooms, great breakfast.

location is killing for corporate travelers, easy access to Juhu beach and the best of the eateries. Do not miss the breakfast served here,

Quality of staff..excellent!

  • Stayed: January 2013, traveled on business
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3  Thank shubhojit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheEmeraldHotel, Guest Relations Manager at The Emerald - Hotel & Service Apartments, responded to this reviewResponded June 19, 2013

Dear Guest, we apologize for the delay in response and thanks for posting your feedback here on Trip Advisor, your review is of value to us. We look forward to having you at the Emerald Hotel in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2013

Hotel is at a walking distance from Juhu Beach and Hare Rama Hare Krishna Mandir, the most happening places to visit in Juhu! Hotel is spacious, breakfast served openly in the lawn is of superb quality and taste!

  • Stayed: March 2013, traveled as a couple
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Thank HiteshVMatlani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheEmeraldHotel, Guest Relations Manager at The Emerald - Hotel & Service Apartments, responded to this reviewResponded May 20, 2013

Dear Guest, we would like to thank you for taking out time and posting your experience with us. Your review is valuable to us. It would be our pleasure to serve you again.

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Reviewed May 16, 2013

I stayed at this hotel for a long stay in Mumbai, over three weeks. The staff is very friendly and helpful, especially Kavita at the front desk who always had a smile and hello when I passed by. The cleaning staff does an excellent job in the rooms, laundry is easy to get done and superb quality, Internet at the hotel is good (free in the lobby, three hours complimentary per day in the room). This was a great find for me because I couldn't afford the more expensive western hotels. Breakfast in the morning is excellent and included in the price. Overall very happy and I would stay here again!

Stayed: May 2013, traveled with friends
1  Thank Hanzlander66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheEmeraldHotel, Guest Relations Manager at The Emerald - Hotel & Service Apartments, responded to this reviewResponded May 20, 2013

Dear Guest, many thanks for posting your feedback with us here on Trip Advisor. We strive to make you feel home and I'm glad we were successful in doing so. I would personally pass your compliments to Kavita and other staff. I would personally recommend you to use our White Lotus Spa at your next visit. Hope to host you soon.

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Reviewed May 1, 2013

I had been to the hotel with one of my friend in Jan 2013 and stayed from 27th to 1st Feb. It was such a nice stay there. We got room 301 / 302 in the apartment section. The rooms were excellent and the service was good.Food was also tasty. The best part is that the hotel is just adjacent to the Juhu Beach. The breakfast area and food was very good. We are again planning in Aug / Sep and we will again stay in the hotel.

However there are two suggestions

1.The Bar is not that good. It is really a small area with a poor ambience with a poor service. The bartenders were not trained.

2. The hotel staffs expect a TIP on every service. As per my view, the customer gives some TIPs when he / she is happy with the service. But few of the staffs almost demand it from the customer. This is bad and the hotel staff management should look into the matter.

Room Tip: Ask for a room which faces to the main road
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  • Stayed: January 2013, traveled as a couple
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2  Thank MrMishra1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheEmeraldHotel, Guest Relations Manager at The Emerald - Hotel & Service Apartments, responded to this reviewResponded May 7, 2013

Dear Guest, many thanks for posting your feedback with us here on Trip Advisor. I appreciate your honest feedback and we understand, it makes us better. I also feel delighted that you enjoyed the facilities we had to offer. Hope to host you soon again.

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Reviewed April 15, 2013

We stayed in the hotel twice for 15 days >
Once for a week in the beginning and after a week in Delhi another week.
We were provided a complimentary transfers which was great.
But was not pleased with the rooms.
They need major upgrading.
There was a very nasty smell from the drains . It was very unpleasent.
The staff at the front desk were very helpful and friendly.
But house keeping was not cleaning the rooms properly and were making a lot of noise through out the night as we were on 4th floor.
We could not sleep at all.
The staff at the breakfast were very lazy.
Did not like serving and were just standing and had to ask them and call them a couple of times before we got any service like a cup of tea.
It is good to have breakfast in the open but only if it is clean.
There were fllies and mosquitoes every where and a lot of small flies around the open food on buffet.
The buffet table were not clean .
The staff did not seem happy to serve and did take pride in thier job.
It seemed they did not want to be there.
They could not cope when ever there was a big group of chinese people or army people.
The location is excellent but wish rest of the staff was as good as the reception staff .
The rooms never major refurbishing.
They need to be much more cleaner with open buffet.









































there was a ver

Room Tip: Do not have a room on 4th or 5th floor near the staircase as housekeeping is there and they make a l...
See more room tips
  • Stayed: March 2013, traveled with family
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2  Thank zakharia56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheEmeraldHotel, Guest Relations Manager at The Emerald - Hotel & Service Apartments, responded to this reviewResponded April 15, 2013

Dear Guest, Many thanks for posting your stay experience with us. We pride ourselves on food and hospitality but clearly has not been the case with you. Sincere apologies. Your comments have been noted down and will be looked after. They are valuable to us as it helps us become better. Hope to serve you soon again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Emerald - Hotel & Service Apartments

Address: Juhu Tara Road, Mumbai 400049, India
Phone Number:
Location: India > Maharashtra > Mumbai > Juhu , Juhu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#51 Spa Hotel in Mumbai
Price Range: $72 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Emerald - Hotel & Service Apartments 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Emerald - Hotel & Executive Apartments has elegantly furnished Superior, Deluxe rooms as well as fully Studio / One / Two Bedroom furnished apartments to offer its guests. It is close to the airports as well the commercial areas of Bombay including the NSE and MMRDA Exhibition Grounds. Juhu Beach is located across the road from the hotel. The Hotel is located in the famous Juhu area which is the happening place of Bombay. The Hotel offers all the standard facilities and amenities to its Guests from the Corporate as well as Leisure segments. ... more   less 
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Also Known As:
The Emerald - Hotel And Executive Apartments
Hotel Best Western Mumbai
Best Western Emerald Mumbai
Best Western Hotel Mumbai
Mumbai Best Western

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