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“Perfect Business Hotel”

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The Emerald - Hotel & Service Apartments
Ranked #105 of 484 Hotels in Mumbai
Reviewed November 8, 2012

Was their on a brief unexpected Business trip to Mumbai in October. Great Hotel with lot of warmth and friendly staff. They were ready to go that extra mile to see that I had an excellent stay. The travel desk is very helpful and specially one gentleman, Dharmesh (that's what I think hIs name was) went out of the way to organise guide me and beat the traffic in Bombay which can be quite notorious. The rooms were cosy, with modern decor and the mini bar was well stocked. The breakfast was a good spread. They have a Spa, but could not make use of it on this trip, but certainly plan to on my next trip.

Room Tip: At times the Front Desk needs to upgrade a few Guests, so no harm in asking them. You could get luck...
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  • Stayed: October 2012, traveled on business
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Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this reviewResponded December 11, 2012

Thank you for posting your experience with us. I would personally pass your compliments to the staff. We pride ourselves on hospitality and we are glad we lived up to it. Your review is valuable to us. Await to welcome you again.

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269 - 275 of 418 reviews

Reviewed November 6, 2012

I Visited Mumbai during September for a Trade Fare. I stayed in this hotel for 2 days. I loved the location very near to Juhu Beach. You can easily find taxis, autos or buses just from outside hotel. Staff is very cooperative and have done everything to make my stay comfortable.

I forgot my shirt and charger at the time of Check Out, they Shipped that to me at there personal cost.

Truly appreciate there class services, very good choice for this price range.

  • Stayed: September 2012, traveled on business
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Thank puneetrao78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this reviewResponded December 11, 2012

We would like to thank you for taking out time and posting your experience with us. Your review is valuable to us. It would be our pleasure to serve you again.

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Reviewed November 4, 2012

We booked this hotel via email and telephone. The representative was very helpful with the booking and arranged for pick-up from the airport. This was our first time here and we stayed for 5 nights. The location is idle with access to Juhu beach nearby and good restaurants. The room was good size and clean with normal facilities. The bathroom/toilet size was on the small side, but clean. It had shower rather than bath. All the staff we were in touch with were friendly and very helpful.

Room Tip: Request a room with either front or rear view rather than side.
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  • Stayed: October 2012, traveled as a couple
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Thank shahtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this reviewResponded December 11, 2012

We are delighted to read your experience with us. We assure you the same warmness and greet every time you come in. See you soon.

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Reviewed November 3, 2012

For the location, this is a reasonable room rate in Mumbai. The staff were very helpful & professional. The breakfast had a reasonable choice of Indian and Continental food.

I really enjoyed staying there and would highly recommend it...the airport pick up and drop is also a big plus.

Watch out for the taxi guys outside the hotel who are looking for easy targets and do not go by the meter...it is better to walk for a bit and hail a passing by rickshaw or cab.

  • Stayed: October 2012, traveled with family
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Thank clile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this reviewResponded December 11, 2012

Dear Guest, thank you for posting your response with us. We are delighted to read that you had a comfortable stay with us. Keep visiting.

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Reviewed October 31, 2012

I, alongwith my family had stayed in a Standard One-Bedroom Apartment on the 6th Floor for 3N/4D. The drawing – dining space was very spacious, but the Bedroom was rather small, as was the toilet (the toilet in the apartment we stayed in did not have a bathtub). The kitchen was fairly well equipped.

Overall, a nice apartment.

The housekeeping staff were very quick to respond, efficient and helpful.

The complimentary airport pickup and drop was as scheduled, on-time.

However, the buffet breakfast was a disappointment. 1. There were not enough tables for the guests, and we had to wait / share tables with others on all three days – there is a need for the hotel to cater adequate tables to meet the peak demand. 2. The service was not upto the mark – the service personnel would sometimes just stand and watch (and talk amongst themselves) instead of looking at the requirements of the guests. 3. The quality of the food was also not upto the mark – some of the bread served (buns, pau bread) was tough and certainly not oven-fresh, the corn was undercooked and cold, there was a bottleneck at the toaster and omelette/egg counter.

The location was good. Safe and secure.

  • Stayed: October 2012, traveled with family
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Thank Sumitro-Saha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this reviewResponded December 11, 2012

Dear Guest, many thanks for posting your experience with us. We are glad to read you had a happy stay with us. We have noted down your comments and would do the needful at the earliest. Your review helps us become better. Hope to see you soon again.

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Reviewed September 19, 2012

We stayed at this hotel for 3 nights. The service was excellent as was the friendly but professional service we received. The hotel arranged for the driver to meet us at the airport. This was a great start. The hotel room was comfortable and housekeeping were more than willing to serve and attend to our needs.
The reception desk is well manned. We also had the great pleasure of meeting Rajesh and the hotel manager, both of whom were so friendly and ensured that our stay was comfortable.
We have no hesitation in recommending The Emerald Hotel.
We would stay here again! It is in an excellent location.
A big thank you to all the staff.

Room Tip: We stayed in the deluxe room overlooking the gardens. We requested a non smoking room.
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  • Stayed: September 2012, traveled as a couple
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1  Thank jaytrip_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this reviewResponded September 25, 2012

Dear Guest, We pride ourselves on hospitality as you felt. I would personally pass on your compliments to the staff. Thank you for posting your experience with us. We assure you better experience when you visit us next. We await to welcome you again.

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Reviewed September 19, 2012

We were initially booked in for five nights but needed to extend our stay and ended up staying for two weeks. We were two famiies travelling together and had a studio room and a deluxe room. The location at Juhu Beach was perfect, near some great restaurants, the beach and many of the sites we wanted to visit. The visit started well with our complimentary airport pick up. The rooms were perfect for our needs - clean and well equipped, particularly by Indian standards. The buffet breakfast, included, was incredible with a huge selection of both local and western food. We didn't need lunch on most days. The staff really looked after us with excellent service at all levels. After spending some time in Kerala and a few nights in Colaba we decided to have our last night at The Emerald and we were upgraded to a two bedroom apartment which was total luxury and much appreciated. I will definitely stay here when I next travel to India

Room Tip: Have found in India it is good to pay a little extra and go for a deluxe rather than a standard room
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  • Stayed: August 2012, traveled with family
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2  Thank Denine2508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this reviewResponded September 25, 2012

Dear Guest, Thank you for posting your experience with us. It pleases us to read that you had a pleasant stay at the Emerald. At Emerald, we emphasize on making you feel at home and have been successful. We await to welcome you again and give you a better stay.

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Additional Information about The Emerald - Hotel & Service Apartments

Address: Juhu Tara Road, Mumbai 400049, India
Phone Number:
Location: India > Maharashtra > Mumbai > Juhu , Juhu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#51 Spa Hotel in Mumbai
Price Range: $74 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Emerald - Hotel & Service Apartments 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Emerald - Hotel & Executive Apartments has elegantly furnished Superior, Deluxe rooms as well as fully Studio / One / Two Bedroom furnished apartments to offer its guests. It is close to the airports as well the commercial areas of Bombay including the NSE and MMRDA Exhibition Grounds. Juhu Beach is located across the road from the hotel. The Hotel is located in the famous Juhu area which is the happening place of Bombay. The Hotel offers all the standard facilities and amenities to its Guests from the Corporate as well as Leisure segments. ... more   less 
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Also Known As:
The Emerald - Hotel And Executive Apartments
Hotel Best Western Mumbai
Best Western Emerald Mumbai
Best Western Hotel Mumbai
Mumbai Best Western

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