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“You dont get what you pay for, poor standards”

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Hotel Parle International
Ranked #127 of 444 Hotels in Mumbai (Bombay)
Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“You dont get what you pay for, poor standards”
1 of 5 bubbles Reviewed August 5, 2011

I have to agree with the previous review, hotel staff demand money at every possible occasion although they have a job and salary from hotel. This is a very bad attitude.

There was no water coming in bathroom at times and the hotel breakfast is terrible. They use juice that is diluted with water instead of fresh juice.

Be vary of the duty manager and other managers and what you agree with them. They will use every excuse to con you.

I would not recommend anyone to stay at this hotel.

Room Tip: Avoid at any cost
See more room tips
  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank tru5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunvan11, Front Office Manager at Hotel Parle International, responded to this review, April 24, 2016
Dear Sir,
Greeting from Hotel Parle International!!
Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.
We regret for the inconvenience caused, which was unintentional and rare mistake and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. Your detailed feedback has been shared with our team and corrective actions are taken to avoid such incidents in future.
We value your business and hope to retain you as a customer for many years to come.
Please always share your feedback with us; this is how we keep learning and improving. I am very confident that the next email we receive from you will be that of appreciation.

Thanks and warm regards.
Mr. Sunny Vanmali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

228 reviews from our community

Traveler rating
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    89
    53
    22
    27
See reviews for
42
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117
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Japanese first
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  • Spanish first
  • Any
English first
Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed August 1, 2011

we stayed at parle international for 1 and half days before returning home.

The rooms are badly lit and we had constant problems with no water in bathroom. they charge extortionate money for internet and other facilities.

The biggest problem is the duty manager, he is a liar and a thief. we agreed 2 rooms @ 4300 rupees each and to checkout 1 room the next day and keep the other at half day rate till we leave for airport. The checkout time is 12 but he told us 10am. When we came to chedckout the second room we found we were charged 4400 rupees and the liar said the half day checkout was at 6pm so it is 2 days bill.

we were planning to stay mumbai for 1 week in november so well done mr lieng duty manager, i hope the extra 2500 rupees you stole from us was worth it because your hotel just lost 4300 x 7 for 2 rooms that we would have spent.

finally the rest of the staff are rude and beggars. Do they get paid at all or not? they demand for money at every chance. This attitude has to be changed.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank krutru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunvan11, Front Office Manager at Hotel Parle International, responded to this review, April 14, 2016
Dear Guest,
Greetings from Hotel Parle International!!!!!

We sincerely apologize for the inconvenience experienced as well as unequivocally thank you for bringing this to my attention. It is extremely disappointing to have let you down. Please be assured that I have personally shared your feedback with our team & I appreciate your comments and take them on board particularly with regard to the service issues you raised and appropriate actions are taken to avoid such situation in future .It is our utmost focus to provide our valued, discerning guests such as you a flawless and impeccable experience and I am hoping you will return and give us a chance to extend our hospitality, so we can convey to you that your experiences are not our usual standard. Kindly let us know if there are any special requirements that we can assist for your better Hospitality.
Thanks & Regards,
Sunny Vanmali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Mumbai (Bombay) hotels

Haridwar, India
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed July 26, 2011

I am a regular visitor to Hotel Parle International. It is very conveniently located. Very near to airport and just in front of Mumbai local Ville pare (west) railway station. It is just walking distance from station.
Very nice hotel. Very friendly staff. Food is Nice .Overall one can say its value for money.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sachin6040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunvan11, Front Office Manager at Hotel Parle International, responded to this review, April 17, 2016
Dear Guest,

Greetings from Hotel Parle International!!!!!
Thank you for selecting our hotel as your accommodation choice and for taking the time to share your comments with us.
We are very pleased to learn how much you enjoyed your stay with us .We appreciate you spending the time to share your experiences with us and your appreciation for the service provided by our staff motivates us to ensure we provide the best for our patrons. It is inspiring to know your over all stay experience and comments on our facilities and services.

We look forward to welcoming you back to Hotel Parle International..
Thanks & Regards,
Sunny Vanmali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vadodara, India
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed June 8, 2011

Parle is a good hotel. Room service is not good. Gym & swimming pool are not there. Food is aslo good. Rooms doesnt have good view & are not fund of facilities. Drop facility to airport, laundry for one pair & Food for one time are given on complimentry basis.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jheart1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunvan11, Front Office Manager at Hotel Parle International, responded to this review, April 24, 2016

Dear Guest, Thank you very much for your candid review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel! We look forward to your continuous visits.
Thanks and warm regards
Mr. Sunny Vanmali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater Noida, India
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed June 6, 2011

The hotel is well located for suburban Mumbai and very near the Santa Cruz airport.

The rooms are slightly dark. They serve a good south Indian breakfast in the mornings. They also have a good Gujarati vegetarian restaurant that you could visit for dinner.

The furniture is slightly dated and the electronic equipment ancient. The overall facility needs a bit of a spruce up.

The staff at the reception are cordial and welcoming.

  • Stayed July 2010, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Nirmal_S_Mazumdar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunvan11, Front Office Manager at Hotel Parle International, responded to this review, April 24, 2016

Dear Guest, Thank you very much for your candid review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel! We look forward to your continuous visits.
Thanks and warm regards
Mr. Sunny Vanmali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed May 8, 2011

The hotel is very close the Mumbai Domestic Airport. But, you can get lost in the maze of roads. No signs to lead your way to the hotel. The standard category of rooms are too small. The Deluxe category rooms are a bit more roomy but they dont justify the price. The complimentary breakfast is as good as nothing. All in all not a great value for money.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sachin_Purswani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunvan11, Front Office Manager at Hotel Parle International, responded to this review, April 24, 2016
Dear Guest,
Greetings from Hotel Parle International!!!!!

We sincerely apologize for the inconvenience experienced as well as unequivocally thank you for bringing this to my attention. It is extremely disappointing to have let you down. Please be assured that I have personally shared your feedback with our team & I appreciate your comments and take them on board particularly with regard to the service issues you raised and appropriate actions are taken to avoid such situation in future .It is our utmost focus to provide our valued, discerning guests such as you a flawless and impeccable experience and I am hoping you will return and give us a chance to extend our hospitality, so we can convey to you that your experiences are not our usual standard. Kindly let us know if there are any special requirements that we can assist for your better Hospitality.
Thanks & Regards,
Sunny Vanmali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
1 review
1 of 5 bubbles Reviewed February 28, 2011

We were promised FOC airport pickup however there was no one to pickup us in the airport. we called the hotel and had to wait more than 1 hour to get the car. We were promised a room upgrade however on arrival they said only standard rooms are available and gave us twin shareing rooms ( we booked single rooms). The room was not clean. Bath rooms are very dirty and mosquitos were in the room. I ordered from the room servise and the servise was good.

Second day we were given the promised rooms. The breakfast has no selection. Its mainly south Indian food. We had to wait 10 mnts to get a seat in the resturent since the capasity is very less. We ordered a Fried rice and Fish and chips for dinner. Fish and chips were horible , i would say roadside resturent will give you a better presentation. The order came with out plates and without cutlry, .. then the roomservise boy came back in 15 mnts and by tht time food was cold. I sleapt with out dinner.

3rd day I went out for the trade fair and when I came back the room was not cleaned. I called the reception ,I cant remeber the name of him but he was a muslim chap, he said sir you have not informed the reception tht you are going out therefore we didnt clean the room. then I said I informed the reception and I gave the key and went out. Then he said but you have not ask them to clean the room. the International standard is only iif the guest request the house keeping will clean the room, I told him tht am also from the hotel back ground and the standard is if DND is there hotel doesn't clean the room if not if the guest is not in house the housekeeping will clean the room. He was very rude to me and when I complain the duty manager he got things done for me.

Please don't waste your money to stay in this hotel. Front office staff has an attitude problem. Food is horible. However its a central location.

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sureshdiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunvan11, Front Office Manager at Hotel Parle International, responded to this review, April 24, 2016
Dear Sir,
Greeting from Hotel Parle International!!
Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.
We regret for the inconvenience caused, which was unintentional and rare mistake and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. Your detailed feedback has been shared with our team and corrective actions are taken to avoid such incidents in future.
We value your business and hope to retain you as a customer for many years to come.
Please always share your feedback with us; this is how we keep learning and improving. I am very confident that the next email we receive from you will be that of appreciation.

Thanks and warm regards.
Mr. Sunny Vanmali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Parle International

Property: Hotel Parle International
Address: B.N. Agarwal Complex | Vile Parle East, next to Dinanath Mangeshkar Hall, Mumbai (Bombay) 400057, India
Location: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #127 of 444 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Parle International 3*
Number of rooms: 100
Official Description (provided by the hotel):
Hotel Parle International is one of the leading budget Business Hotels since the past 2 decades. Equipped with quality amenities, Hotel Parle International is the perfect blend of pragmatism with comfort which leads it to its most common synonym - The Business Abode - just for one to feel at home while on business. Humbly possessing 100 spacious well-equipped rooms and 5 banquets, we are capable of hosting individuals, small and large families, and magnanimous groups of people as well. A round-the-clock coffee shop and room service alongwith a bar and authentic Gujarati Thali Restaurant, we serve cuisines to cater to all your palettes and moods. Strategically located in an enviable location, one will be only 2 kms and 10 minutes away from the Domestic Airport (Terminal 1), 0.5 kms and 2 minutes away from the nearest mainline railway station, 4 kms and 15 minutes from the Chhatrapati Shivaji International Airport (Terminal 2) and 20 minutes from Mumbai's commercial hubs Bandra Kurla Complex and Bombay Exhibition Center. Located in the midst of the hustle bustle of Mumbai, the hotel gives its travelers a real insight into what Mumbai is made up of. With chaotically beautiful train sounds and crowded streets, Vile Parle defines Mumbai's true essence offering a wide range of street food and shopping, it's a glimpse one wouldn't want to miss. Moreover, no matter what room or plan one takes, the most important meal of the day i.e. breakfast, is absolutely complimentary with no conditions applied at the 24 Hour Coffee Shop on Ground Level. One can feel at home, yet be spoilt for choice among options ranging from Indian to Continental, made for all types of travelers. Don't forget to try out the South Indian breakfast staples - a true favorite. Complimentary WiFi connectivity throughout the hotel is also available for one to always be upto date and in touch with the world wide web and more for all business and social needs. We also have private multi-functional spaces designed for all types of business needs. We offer everything from an extravagant ballroom to an intimate boardroom, all technically equipped and perfectly versatile. ... more   less 
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Also Known As:
Parle International Hotel Mumbai (Bombay)

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