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“Great service”

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InterContinental Marine Drive
Ranked #49 of 463 Hotels in Mumbai
Certificate of Excellence
Reviewed November 23, 2013

The staff are very friendly and helpful. When I was working in the room they didn't disturb me, but as soon as I went out they cleaned the room. When I moved to the Taj for a conference, the concierge called ahead to his colleague/competitor to make sure I was greeted as I arrived. I've rarely seen this level of service.

  • Stayed: November 2013, traveled on business
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1  Thank hugor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this reviewResponded November 26, 2013

Dear Guest

Greetings from the Intercontinental Marine Drive.

Thank you for your time and detailed review of our hotel on the TripAdvisor forum. We appreciate your feedback and will ensure that we meet and exceed all your expectations in subsequent stays.

Please do not hesitate to contact me for any further requirements or assistance

Warm Regards
Romil Ratra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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387 - 393 of 691 reviews

Reviewed November 13, 2013

The hotel has a boutique feel, is well maintained and overlooks the sea. The best part about this establishment is the service quality at the front desk. Discrete, yet able to sense our needs and going beyond what many other hotels I have stayed in have gone to make my stay an excellent experience. Will certainly stay there again when the opportunity presents.

  • Stayed: October 2013, traveled on business
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Thank LeongKwokHung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this reviewResponded November 26, 2013

Dear Guest

Greetings from the Intercontinental Marine Drive.

We appreciate your time in writing this review for our hotel.The entire team is delighted that you had a lovely time during your stay.We thank you for your continued patronage and hope to see you in the near future.

Warm Regards
Romil Ratra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

It is just awesome rooms are very comfortable and Domb View is Just Awesome.We can enjoy the refreshing view from every room. and restaurant also good. Over all its a very good hotel. and Hotel Location is best.

  • Stayed: November 2013, traveled with friends
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Thank Frasat007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this reviewResponded November 8, 2013

Dear Guest

Greetings from the Intercontinental Marine Drive.

Thank you for your feedback on this forum.Your review has been shared with the team at the hotel.We will try and ensure each and every stay of yours is as memorable and enjoyable as this one.

We look forward to your next visit and do not hesitate to contact me for any other further requirements.

Warm Regards
Romil Ratra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

Stayed there for 3 nights, everything was awesome except the look and feel of the place, which didn't match my expectation

May be I expected more.

Pros:
Awesome location
Lovely service
Fantastic breakfast and more important the view while having it.

Cons:
The place looks average from outside and corridors.

Room Tip: Ask for a bay or see facing room.
See more room tips
  • Stayed: May 2013, traveled as a couple
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1  Thank wharpreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this reviewResponded November 8, 2013

Dear Guest

Greetings From the Intercontinental Marine Drive

We appreciate your views and comments for our hotel and we would like to thank you for the time and effort in giving us this feedback.We have shared your review with the team at the hotel and they are delighted that you had a memorable experience with us

We hope to see your continued patronage and please do not hesitate to contact me for any further requirements

Warm Regards
Romil Ratra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013 via mobile

Went there for old memories would say nothing has change FANTASTIC felt very good best feel was i was a part of it 5 years back thank u for all the fantastic memories in this lovely hotel
Would be coming back to mumbai in january n looking forward to going again there for lovely evening at dome and mouth melting kebabs

Stayed: January 2013, traveled with friends
Thank maheshfari1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this reviewResponded November 8, 2013

Dear Guest

Greetings from the Intercontinental Marine Drive.

We thank you for your time and kind words in writing this review.We shall wait eagerly for your next visit in January.Please do not hesitate to contact me for any further assistance or requirements.

Warm Regards
Romil Ratra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

My parter and I spent a very happy five nights at the Intercontinental, which was our first stop in India. The hotel is stunning, with beautiful spacious rooms; spotlessly clean, modern bathrooms and a gorgeous rooftop pool. We loved both restaurants too and had some of the best food we have ever eaten during our stay. We would particularly like to say a big thank you to all the staff who were so warm, kind and helpful throughout and helped us enjoy Mumbai and plan our onward journey. We hope to stay again in the future!

  • Stayed: October 2013, traveled as a couple
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1  Thank Leah-Kitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this reviewResponded November 5, 2013

Dear Guest

Greetings from the Intercontinental Marine Drive!

Firstly we would like to thank you for your time and effort in writing feedback on this forum.Your review will go a long way in encouraging the team at the hotel to strive and achieve even higher levels of service.Your words of praise have been shared with all colleagues and team members.

We look forward to welcoming you back to your favorite hotel in Mumbai and please do not hesitate to contact me for any further requirements or assistance.

Warm Regards
Romil Ratra

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Reviewed October 26, 2013

In one word- AMAZING!! The room was beautiful, the rain shower a treat and the bed very comfortable. The breakfast was great with a lot of variety.
But above all I will complement the service- the entire staff was generous, polite, helpful and absolutely professional. I would especially point out the concierge- Sanjay Vaja, who provided excellent tips and great service.
The hotel is not huge which allows the staff to provide personal service and make you feel at home, a fact that makes me prefer this hotel over the Taj!

Room Tip: Rooms on the 7th floor - Amazing view!
See more room tips
  • Stayed: October 2013, traveled on business
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Thank NatalieEpstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this reviewResponded October 31, 2013

Dear Guest

Greetings from the Intercontinental Marine Drive.

We thank you for your time in writing this review for our hotel on tripadvisor .Its reviews such as these that motivate the team to strive and achieve greater heights of excellence in customer service.Your feedback has been shared with the entire team including Mr Sanjay Vaja and needless to say they are extremely delighted.

We look forward to your continued patronage and please do not hesitate to contact me for any further requirements or assistance

Warm Regards
Romil Ratra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Marine Drive

Address: 135 Marine Drive Road, Mumbai 400020, India
Phone Number:
Location: India > Maharashtra > Mumbai > Marine Drive
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotel in Mumbai
#27 Family Hotel in Mumbai
#27 Business Hotel in Mumbai
#34 Spa Hotel in Mumbai
#39 Luxury Hotel in Mumbai
Price Range: $187 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Marine Drive 5*
Number of rooms: 58
Official Description (provided by the hotel):
InterContinental Marine Drive Mumbai is distinguished by sweeping sea views, intimate surroundings and an address near the Nariman Point business district. A few minutes away are the Gateway of India, Jehangir Art Gallery, St. Thomas Cathedral and the National Centre for the Performing Arts. Nearby Elephanta Caves is a World Heritage site. ... more   less 
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Also Known As:
Intercontinental Marine Drive Hotel Mumbai (Bombay)
Intercontinental Bombay
Intercontinental Mumbai Hotel
Intercontinental Hotel Bombay

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