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“Top Class Service!”

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InterContinental Marine Drive
Ranked #45 of 452 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed October 26, 2013

In one word- AMAZING!! The room was beautiful, the rain shower a treat and the bed very comfortable. The breakfast was great with a lot of variety.
But above all I will complement the service- the entire staff was generous, polite, helpful and absolutely professional. I would especially point out the concierge- Sanjay Vaja, who provided excellent tips and great service.
The hotel is not huge which allows the staff to provide personal service and make you feel at home, a fact that makes me prefer this hotel over the Taj!

Room Tip: Rooms on the 7th floor - Amazing view!
  • Stayed: October 2013, traveled on business
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Thank NatalieEpstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this reviewResponded October 31, 2013

Dear Guest

Greetings from the Intercontinental Marine Drive.

We thank you for your time in writing this review for our hotel on tripadvisor .Its reviews such as these that motivate the team to strive and achieve greater heights of excellence in customer service.Your feedback has been shared with the entire team including Mr Sanjay Vaja and needless to say they are extremely delighted.

We look forward to your continued patronage and please do not hesitate to contact me for any further requirements or assistance

Warm Regards
Romil Ratra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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372 - 378 of 668 reviews

Reviewed October 19, 2013

I was bowled over by this hotel. I stay in a lot of business hotels but this was, by some distance, the friendliest most courteous of the lot. The concierge team were outstanding and could not do enough to help but in all areas of the hotel I was surprised when staff I thought I'd never met referred to be by name. The standard of service all over the hotel was first rate.
The rooms were good too, very comfortable bed and great views across the bay.
Despite the distance from the business area of Mumbai I shall be going back.

  • Stayed: October 2013, traveled on business
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Thank MartinDA516621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this reviewResponded October 24, 2013

Dear Guest

Greetings from the Intercontinental Marine Drive.

Thank you for reviewing our hotel on this forum.We truly appreciate the time and effort that you have spent writing such wonderful feedback for us.The same has been shared with the team at the hotel and we are extremely delighted to know that you had a good stay with us.

We look forward to your continued patronage and please do not hesitate to contact me for any further requirements or assistance

Warm Regards
Romil Ratra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2013

Great room/suites and the view from the room is great. Well maintained room. Three things I found very annoying are the light switches and the mirror in the entrance. The light switches are touch/tap type. Also difficult to get them right, particularly at night. Touch to dim and tap to switch on and off. Not something you really want when you are sleepy. I found this annoying during all my trips. I've tried various times to get it, right, but have not been able to it. The second is the mirror in the entrance. The idea is to make the room look bigger, but when you walk in at night and only the night light is on the room, it's be a rude shock when you bump your head it. The hotel should have some kind of design on the mirror. Third is the work desk layout. The mini fridge/glass rack are literally behind you. so if you wanted something, you'll have to standup and push the chair all the way so that these can be opened. The management should really look into this. The electrical sockets are very poor and it's impossible to have more then one unit plugged in. In today's world a person has minimum of three things which needs to be charged at onetime.

The Indian restaurant is lip smacking great. The manger Mr. Jaspal is ever helpful. No trip can be complete without dinner here. Breakfast is typical run of the mill. I always have found the Bircher Museli top be dry. I feel that this is made very early and then left in the fridge/cool storage and this just makes the Museli dry. Otherwise it's a usual fare, without any innovation.

It's high time the hotel invested in a spa. With a view like it, this will me a place to be.

The staff is very good and helpful and the floor butlers and efficient to the maximum.

Other options with up to date facilities are near by. So there is a competition.

  • Stayed: September 2013, traveled on business
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Thank Apurva M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this reviewResponded October 24, 2013

Dear Guest

Greetings from the Intercontinental Marine Drive

We thank you for the time and effort into writing this detailed feedback on the tripadvisor forum.We appreciate your comments and will definitely look into your suggestions.We have shared the review with the entire team at the hotel and they are glad that you have enjoyed your stay.Your words of motivation and praise have been shared with Jaspal at the kebab korner .

We look forward to welcoming you back at the Intercontinental and please do not hesitate to contact me for any further requirements or assistance.

Warm Regards
Romil Ratra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2013

the place is great. i had a stay in this hotel for a day and i must mention the hotel is just world class. the bathroom is mind blowing and each and every thing in the hotel room are very precise. the room service is quick while the restaurant is great. the dome, the pool side and the fresh air from the 8th floor simply makes your stay a great stay. i would highly recommend the hotel. also to be mentioned here is the hotel has a true taste of indian foods.

Room Tip: just become an Ambassador and enjoy a guaranteed up-gradation.
  • Stayed: October 2013, traveled as a couple
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Thank Rahul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this reviewResponded October 13, 2013

Dear Guest

Greetings from the Intercontinental Marine Drive.

First and Foremost we want to thank you for taking the time to write this review on the tripadvisor forum.Its Heartening to know that you had a fantastic stay with us and would also recommend our hotel to your friends and colleagues.Your words of praise and encouragement have been shared with the team at the hotel.

We look forward to welcoming you back in the near future and please do not hesitate to contact me for any further requirements or assistance.

Warm Regards
Romil Ratra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2013

I have been travelling for business to/from Mumbai almost annually and in most cases 2-3x per year for that matter. I love this property, their more than attentive staff, and the ammenties at your disposal.

Intercontinental Marine Drive overlooks the bay so for ocean view rooms it's phenominal. There's the Dome on the roof top (a bar) adjacent to the pool and it's a great way to unwind after a long hard day at work. The Kebab Korner is my favourite restaurant of the 3 in the hotel that I have dined in. Great Indian food with flare and top notch service at a reasonable price.

Service is important and to me most important. I find the staff here are EXCEPTIONAL. They go out of their way to make you feel at home. There's no word "NO" in their vocabulary, at least that I can find, when it comes to customer service. Attentive, polite, professional, and definitely an asset to their Company, these people deliver!

Room Tip: Suggest the ocean view rooms of the bay - incredible view!
  • Stayed: September 2013, traveled on business
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3  Thank Dean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this reviewResponded September 30, 2013

Dear Guest

Greetings from the Intercontinental Marine Drive.

First and foremost we would like to thank you for your time and effort in writing this heartfelt and motivating review for our hotel.The team here strives to provide the highest quality of service with a sincere effort and we will continue doing so.Feedback such as yours only motivates us all to achieve higher levels of excellence. We are extremely delighted of your opinion about us and that you had a wonderful stay.

We look forward to welcoming you back to our hotel and please do not hesitate to contact me for any assistance or requirements that you might have in the future

Warm Regards
Romil Ratra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

the room was lush, tasteful, super comfortable and had everything one could possibly need to work and lounge around in. the staff were extremely warm and helpful. had a minor problem with a light fixture, but the housekeeping staff had it under control in a jiffy. would love to go back (or try out their other properties)!

  • Stayed: June 2013, traveled as a couple
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1  Thank Ananya_Roy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this reviewResponded September 29, 2013

Dear Guest,

Greetings from the Intercontinental Marine Drive.

Firstly we would like to thank you for the time that you spent on writing this review.It gives us immense pleasure to know that you enjoyed your stay and found the hotel to be as per your needs and taste.We apologize for the inconvenience if any that you faced due to the faulty light fixture.We shall ensure that these things are more proactively taken care of.

We hope to see you once again in the near future and please do not hesitate to contact me for any further requirements or assistance.

Warm Regards
Romil Ratra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

We had a magical experience at the InterContinental. We were greeted by name every morning, greeted upon check-in with a special traditional ceremony and white jasmine garland. The food options there were incredible. Wifi was readily available and lightning fast. The concierge Mohit was so helpful in coordinating our inter-country flights. The room was beautiful and the view was breathtaking. I wish we could remember all the names of the wonderful front desk staff, but every single one went above and beyond to make sure we enjoyed our stay. Excellent!

  • Stayed: June 2013, traveled as a couple
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1  Thank Brynn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this reviewResponded September 24, 2013

Dear Guest

Greetings from the Intercontinental Marine Drive.

We thank you for your appreciative comments and time for writing this review on the tripadvisor forum.The team at the hotel is happy to know that every aspect of your stay was memorable.We will strive to ensure that we always live up to your expectations.

We look forward to welcoming you back to our hotel and please do not hesitate to contact me for any further requirements

Warm Regards
Romil Ratra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Marine Drive

Address: 135 Marine Drive Road, Mumbai (Bombay) 400020, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotel in Mumbai (Bombay)
#27 Business Hotel in Mumbai (Bombay)
#28 Family Hotel in Mumbai (Bombay)
#35 Spa Hotel in Mumbai (Bombay)
#39 Luxury Hotel in Mumbai (Bombay)
Price Range: $153 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Marine Drive 5*
Number of rooms: 58
Official Description (provided by the hotel):
InterContinental Marine Drive Mumbai is distinguished by sweeping sea views, intimate surroundings and an address near the Nariman Point business district. A few minutes away are the Gateway of India, Jehangir Art Gallery, St. Thomas Cathedral and the National Centre for the Performing Arts. Nearby Elephanta Caves is a World Heritage site. ... more   less 
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Also Known As:
Intercontinental Marine Drive Hotel Mumbai (Bombay)
Intercontinental Bombay
Intercontinental Mumbai Hotel
Intercontinental Hotel Bombay

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