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“Best hotel in Mumbai”

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InterContinental Marine Drive
Ranked #42 of 453 Hotels in Mumbai (Bombay)
Certificate of Excellence
Washington DC, District of Columbia
Level 5 Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Best hotel in Mumbai”
Reviewed March 21, 2013

If I have a vote, I would vote this as the best hotel in Mumbai. I have stayed here multiple times. The hotel is far from the airport and they do not offer free airport pick up even for RA. Other than that everything is fantastic. During my recent stay, I was instantly upgraded and was met at check in by the manager, who politely explained all the amenities. The hotel is small (only about 60 rooms), which I like. The view is breathtaking (off the Marine Drive). There are multiple restaurants which serve great food. Breakfast buffet is fantastic. The staff is fantastic, knowledgeable about the city and extremely helpful. This hotel is unique in that it is located right at the Marine drive, so security is tight. The location is perfect to take a stroll. The cable TV in India is complicated and it will take a while to get used to. If you have business in South Mumbai, I highly recommend this hotel. It is expensive, far from the airport, there is no lounge, and I do see a lot of business people gather at the roof top restaurant for socializing and meetings. Otherwise this is a perfect place to stay. Rooftop pool and bar are a great attraction for local youngsters and is extremely popular. The gym is small, but sufficient for a quick work out. Overall, great place to stay and my first choice among Mumbai hotels.

Room Tip: Always get a room facing the ocean
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skarolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this review, April 8, 2013
Dear Guest

Greetings from the Intercontinental Marine drive!!

We thank you for your wonderful feedback and generous praise of our hotel and team members on this tripadvisor forum and we appreciate the time and effort you have spent writing the same.We have shared your review with the team at the hotel and they are delighted to know that you rate us so highly and that your stay was memorable.Such appreciation is truly motivating.

We take great pride in providing the highest level of service to our guests and we hope to see you soon in the near future.Please do not hesitate to contact me for any further requirements.

Warm Regards
Romil Ratra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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659 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (178)
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Bangalore
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 20, 2013

This hotel is in a great location, we spent 2 nights here, Nice facilities, high tech rooms, excellent service. It was a smooth experience from check-in to check out, the concierge were helpful. Rooftop pool has a excellent view

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mukundha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this review, April 8, 2013
Dear Guest

Greetings from the Intercontinental Marine drive!!

We thank you for your wonderful feedback on this tripadvisor forum and we appreciate the time and effort you have spent writing the same.We have shared your review with the team at the hotel and they are delighted to know that you had a positive and memorable experience.

We hope to see you soon in the near future and please do not hesitate to contact me for any requirements

Warm Regards
Romil Ratra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 16, 2013 via mobile

I spent two nights here on business and above all else the service was excellent. The hotel itself is well positioned in the old town but with good access to the rest of Mumbai. The views from the roof terrace were great and the rooftop pool was an ideal way to get your day started. Will definitely stay here against business or holiday. If you need a driver whilst there ask for Tony, he was excellent at navigating the madness on the roads and got us to all our meetings on time.

Stayed March 2013, traveled on business
Helpful?
Thank Hungry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this review, April 8, 2013
Dear Guest

Greetings from the Intercontinental Marine Drive.

Firstly we thank you for your valuable time spent writing this review on the tripadvisor forum.All of us at the hotel are thoroughly delighted to know that you have had a memorable stay.We are also glad to know that you would prefer to choose us for your future visits to our city.

We hope to hear from you soon and do not hesitate to contact me for any future requirements or assistance.

Warm Regards
Romil Ratra



Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Level 5 Contributor
59 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed March 6, 2013

I was so much pleasantly surprised! Really nice hotel, small, boutique, nicely designed. Traditional welcome ceremony during check-in to give you some local touch. Specious rooms with many high-tech features, very specious marble bath rooms wih separate bath-tub and shower. But what is the best - it is Dom Bar on the roof top with delicious food, good service, relaxing music and stunning view to the sea side. Something like that you will expect somewhere else but not in India.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kvitochka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this review, April 8, 2013
Dear Guest

Greetings from the Intercontinental Marine Drive!!

We thank you for taking your valuable time off to write this review on the tripadvisor forum.The entire team at the hotel joins me in thanking you for your feedback.We are delighted to know that our property,service and our employees have left you with such a favorable impression about our hotel and our beautiful country.

We hope to see you return one day and look forward to you staying with us soon.Please do not hesitate to contact me for any further requirements

Warm Regards
Romil Ratra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
Level 4 Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 25, 2013

This is the second time staying at this hotel in the last 4 years. My wife and I stayed here with friends in November 2012. The location is fabulous, right on Marine drive with a great view of the Bay and the City. There is an outstanding rooftop lounge and the service is second to none. The concierge is very helpful and the staff at the lounge is outstanding. The restaurant is excellent as well and I would advise the bed and breakfast rate as the breakfast buffet is very nice and they will happily make some hot Indian breakfasts for you as well. We ate at the restaurant a couple of nights as well and it was very good. It is an expensive hotel but still good value.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mojo030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this review, April 8, 2013
Dear Guest

Greetings from the Intercontinental Marine Drive.

It is always a pleasure having you stay with us and we thank you for reviewing us on TripAdvisor.We are delighted to know that you have always had enjoyable stays at our hotel.

Your heartfelt words of praise have been shared with the entire team which i am sure will motivate them to scale greater heights of excellence.

Please do not hesitate to contact me for any further requirements and we hope to see you once again in the near future

Warm Regards
Romil Ratra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 21, 2013 via mobile

Good modern rooms ask for one with a view. Mine was well equipped a good size and very comfortable. Hotel pool on roof is excellent. The roof bar in the evening must be one of the top places to go for romance.
Eat in the grill too. Excellent curry, but the head waiter is what really makes it. It is a pleasure to be served by him.
I did not try the downstairs restaurant but by all accounts even better
The chef made an off the menu biriyani for me. Excellent!
Overlooks the bracelet so top location and easy for business too.
Their recommendation for dinner was great but get very detailed directions......!
My colleagues in the taj were envious of my choice

Stayed February 2013, traveled on business
Helpful?
Thank marcopolo101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this review, April 8, 2013
Dear Guest

Greetings from the Intercontinental Marine Drive

We thank you for your valuable time and review on this forum and we are glad that you had a lovely stay at our hotel.Your gracious comments have been shared with the team at the hotel and they are delighted and looking forward to welcoming you back.

Please do not hesitate to contact me for any further requirements

Warm Regards

Romil Ratra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 4 Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed February 19, 2013

We had a hard time finding reasonably priced hotels in Mumbai. Most of the budget and mid-range lodgings I saw listed scared me away because of inconsistent reviews, or too many people alerting us to 'bad odors', etc... So although our travel style often stays in the mid-range or budget class, we decided to splurge and stay here, at the Intercontinental. We got a great deal on hotwire.com, and it was great to stay in a 5-star type hotel.

The location is amazing. The room has the most comfortable bed and pillows. We got a good dinner recommendation from the concierge. The only area where we felt they came up a little short was the front desk service, although this was sometimes good.
Our hotel voucher clearly stated that a free breakfast was included in our booking. We were even told this by the desk as we checked in. The next morning, as we went down the restaurant, our names were not on the free breakfast list. The front desk said we were not entitled to this and wanted a printed copy even when we showed them a pdf file from our phone. The finally gave in when showed a printed copy. Then they only gave it to two of the three paying guests. The breakfast buffet was very nice, but the hassle we had to go through to get two included breakfasts (when I think we all should have been included) left a bad aftertaste to a nice stay.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michaeludelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomilRatra, General Manager at InterContinental Marine Drive, responded to this review, February 26, 2013
Dear Guest

Greetings from the Intercontinental Marine Drive.

Firstly we would like to thank you for taking your valuable time to post your feedback on this forum.We have shared your review with the team at the hotel and they are delighted to know that you found the service up to your expectations.

In regards to the confusion regarding the breakfast inclusive rate we have done a complete investigation and have taken this up very strongly with the 3rd party website which provided you with incorrect information regarding amenities included in your room rate.We apologize for the inconvenience you had to go through in relation to the miscommunication and we request you not to hold this against the hotel.

We look forward to welcoming you back to our hotel in the near future and please do not hesitate to contact me for any further requirements


Warm Regards
Romil Ratra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Marine Drive

Property: InterContinental Marine Drive
Address: 135 Marine Drive Road, Mumbai (Bombay) 400020, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotel in Mumbai (Bombay)
#27 Business Hotel in Mumbai (Bombay)
#28 Family Hotel in Mumbai (Bombay)
#32 Spa Hotel in Mumbai (Bombay)
#36 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Marine Drive 5*
Number of rooms: 58
Official Description (provided by the hotel):
InterContinental Marine Drive Mumbai is distinguished by sweeping sea views, intimate surroundings and an address near the Nariman Point business district. A few minutes away are the Gateway of India, Jehangir Art Gallery, St. Thomas Cathedral and the National Centre for the Performing Arts. Nearby Elephanta Caves is a World Heritage site. ... more   less 
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Also Known As:
Intercontinental Marine Drive Hotel Mumbai (Bombay)
Intercontinental Bombay
Intercontinental Mumbai Hotel
Intercontinental Hotel Bombay

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