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“Superb”
Review of Sofitel Mumbai BKC

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Sofitel Mumbai BKC
Ranked #2 of 452 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed December 25, 2013

The location of the hotel is also very good. Beautiful and big rooms with very nice interiors .
The food in the room dining menu is excellent and the breakfast buffet is also good.

Only negative thing is the internet wifi which is very slow.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AbhinavB30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded December 26, 2013

Bonjour Valued Guest,

Thank you for taking valuable time to comment on your recent stay at our property and for choosing Sofitel Mumbai BKC as your accommodation choice.

We are pleased to note your positive comments on the hotel facilities and services, and are glad that the location of the hotel worked to your advantage. We have shared your feedback on the Wi-Fi Internet access with our IT Manager and rest assured the necessary steps will be taken to improve the quality of our Internet connection to better meet your needs on your next visit.

We hope we will have the pleasure of welcoming you again soon to the Sofitel Mumbai BKC. In the meantime, if I may be of any further assistance, please do not hesitate to contact me.

Sincèrement,

Aashima Sharma
Hotel Manager – Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,335 - 3,341 of 3,924 reviews

Reviewed December 25, 2013 via mobile

I stayed at this hotel for a week for a business course with several other Executive MBA students.

The Sofitel is a beautiful hotel. The rooms are huge with fancy decorations. The bathroom is also large. The room was clean, comfortable and quiet. I slept well every night.

The hotel has several excellent restaurants. The gym is decent. The breakfast is very good with a huge selection of food.

The staff was very professional, courteous, accomodating, helpful and friendly. The service was excellent and professional.

I loved my stay and would definitely return.

Stayed: December 2013, traveled on business
Thank vacaciones71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded December 26, 2013

Bonjour Valued Guest,

It was a pleasure having you and the Executive MBA students stay with us at the Sofitel Mumbai BKC and we thank you for sharing your feedback through TripAdvisor.

I was very glad to read that you enjoyed your overall stay in our hotel and appreciated the facilities as well the warm and friendly service of our staff. At Sofitel Mumbai BKC, your comfort and well-being are essential to us and it has always been our endeavour to ensure that guests enjoy the rare sensation of feeling at home while experiencing the luxury of being elsewhere.

My team and I assure you of our best services at all times. We look forward to welcoming you again soon and hope that Sofitel Mumbai BKC remains your preferred hotel on all your future visits to Mumbai.

Sincèrement,

Aashima Sharma
Hotel Manager – Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2013

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank GurpreetMahal
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded December 26, 2013

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Reviewed December 21, 2013

I would return to this hotel any day. The structure and rooms appeared well maintained. Liked the service. Did not like local transportation options. Also it would be nice if folios could be slipped under the door the night before checkout such that a quick checkout could be facilitated...additionally I think the hotel can add breakfast to the price of the room. This would help it in being more distinctive vs. its competitors.

Stayed: November 2013, traveled on business
Thank SparksMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded December 23, 2013

Bonjour Valued Guest,

Thank you for selecting Sofitel Mumbai BKC as your choice of accommodation and for sharing your feedback and suggestions with regards to your stay.

It is always a pleasure to receive positive feedback and we are happy to read your gracious compliments on the hotel and its services. I have made a note of your suggestions, which will be shared with the respective teams for further review. I would like to add here that we do have room packages available, which are inclusive of breakfast. You may visit www.sofitel.com to know more or you could directly contact our Reservations team on H6451-RE@sofitel.com and they will be glad to assist you with your future reservations.

It will be our endeavour to continue being your preferred hotel in Mumbai and we look forward to welcoming you back in the very near future to the Sofitel Mumbai BKC.

Sincèrement,

Aashima Sharma
Hotel Manager – Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2013 via mobile

I stayed at this hotel twice in December 2013. It's close proximity to the airport is definitely appealing. The surrounding area, BKC, is a business centre under construction, so seems a little lifeless and lacking any charm, but the comfort of the hotel – professional friendly staff, delicious food, modern well-designed rooms make your stay very enjoyable. The beds are the most comfortable I've ever slept in!

The Pondichery cafe provides a continental, oriental and Indian breakfast buffet which is substantial and varied. There are plenty of tasty and healthy options to choose from.

The coffee maker in the room is great, making a strong brew. There are many, many channels to choose from on the large TV and the bath tub is almost as comfortable as the bed!

Staff are professional, friendly and helpful. The washing service cost, while apparently is in keeping with other 5-star hotels, is exorbitant. You could buy new items of clothing for less than the price of the wash in some cases. So do your research first.

Another cost concern was when booking online, the charged cost was higher than the quoted cost by about 13% (this includes taxes), so again research well first.

Overall, for a first 5-star hotel experience, I am happy and would recommend.

Stayed: December 2013, traveled with friends
Thank ScooterSooz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded December 23, 2013

Bonjour Valued Guest,

Thank you for staying at the Sofitel Mumbai BKC and for taking the time to post a review about your experience.

We are glad to know that you had a comfortable stay with us and enjoyed the facilities, food and service levels at the hotel.

We are located in the new emerging financial district of Mumbai and are situated in the geographical centre of the city. This gives you easy access to Bandra West, which is a highly coveted location for dining, entertainment and high-street shopping, as well as to major tourist attractions in Mumbai via the Bandra Worli Sea Link and the Eastern and Western Express Highways. Please contact our Concierge on your next visit and they will be more than happy to assist you in this regard. As for your comment on the pricing, may I assure you that our rates are highly competitive and are priced in line with most luxury five-star hotels within the city.

We thank you for your recommendation to others and hope that Sofitel Mumbai BKC remains your preferred hotel on all your future visits to Mumbai. It has been a pleasure for us to be at your service and we look forward to welcoming you again soon to the Sofitel Mumbai BKC.

Sincèrement,

Aashima Sharma
Hotel Manager – Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank n_udani
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded December 19, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 18, 2013 via mobile

The good: the usual kindness of personnel in India, good spa, interesting room decoration, love. the coach, broader options in tv channels, free internet service, great view and the area is in development and conveniently communicated with the airport

Not good: cleanliness, you can tell by the bottom of the doors and the glass divisions in the bathroom, the stains in the sink that lacks thoroughness. I rather cleanliness over decoration. The water boiler was rusty, and the cappuccino machine (nice detail if clean) does not look under good maintenance.

Stayed: December 2013, traveled solo
Thank SaraSalazar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded December 19, 2013

Bonjour Valued Guest,

Thank you for taking the time to post a candid feedback on your recent experience at the Sofitel Mumbai BKC.

We are pleased to note your positive comments on our hotel facilities and services. The gaps that your feedback has highlighted have been carefully noted and we assure you the necessary steps will be taken to improve the quality of our products and services to meet the discerning needs of our guests.

We hope we will have the pleasure of welcoming you again soon to Sofitel Mumbai BKC and in the meantime, I remain at your disposal should you require any further assistance.

Sincèrement,

Aashima Sharma
Hotel Manager – Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Mumbai BKC

Address: C - 57 | Bandra Kurla Complex, Bandra East, Mumbai (Bombay) 400 051, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Mumbai (Bombay)
#2 Spa Hotel in Mumbai (Bombay)
#3 Business Hotel in Mumbai (Bombay)
#3 Family Hotel in Mumbai (Bombay)
#3 Romantic Hotel in Mumbai (Bombay)
Price Range: $152 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Mumbai BKC 5*
Number of rooms: 302
Official Description (provided by the hotel):
A glistening beacon of sophistication, grandeur and French art de recevoir, Sofitel Mumbai BKC exudes modern luxe, offering unrivaled facilities and a premium address. French culture, design and gastronomy blend artistically with rich Indian tradition in Neo Art Nouveau style offering multifaceted experiences in cuisine, entertainment and relaxation - from flexible, cutting edge meeting space and Club Millesime to the enchanting So SPA and pool side facilities. Where buoyant business meets elegant lifestyle and where "Life is Magnifique". Strategically located in the geographical heart of Mumbai and the new financial and commercial district of the city - Bandra Kurla Complex (BKC), the hotel offers easy access to both the international and domestic terminals of Mumbai’s Chhatrapati International Airport, to South and North Mumbai, the Eastern and Western Express Highways and most of the main tourist attractions in the city. ... more   less 
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Also Known As:
Sofitel Mumbai Bkc Hotel Mumbai (Bombay)

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