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“Great Hotel But some Disappointment with the Management”
4 of 5 bubbles Review of Sofitel Mumbai BKC

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Sofitel Mumbai BKC
Ranked #2 of 444 Hotels in Mumbai (Bombay)
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Hotel But some Disappointment with the Management”
Reviewed May 11, 2013

I have been to Sofitel BKC Mumbai on 20th April . We were 4 friends (with Family) and we booked 4 rooms together and fortunately got all the rooms nearby.We requested for Non smoking higer floors and got it. The Check in was quick as expected. The receptionist was kind enough to show us our room and its facilities.
The room was good and spacious.Had all the modern facilities.
The Swimming area was small. Spa was too small, Jacuzzi can accomodate only 2 person at a time. We were 4 friends and so cannot enjoyed jacuzzi together. Gym, Sauna & steam were good. We had a lunch at pondicherry and was satisfied by the variety and taste of food.The service was excellent.
However there are few disappointments
There was no view from the hotel room.There was no Children play area. I was accompanied with my 3 year old son and he had nothing to do in the hotel.
We had four rooms and had some Air condition problem in the night which we intimated at the reception desk on next day morning. The management rewarded a complimentary night for 3 Guest, however i was not given any compensation. I feel regreted for management being so partial even though i am Accor member and also a regular visitor to accor hotels.
Regards
Mitul Bhayani
My Booking Reference No: 1304200543

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mitul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Front Office Manager at Sofitel Mumbai BKC, responded to this review, May 15, 2013
Bonjour Mr. Bhayani,

Thank you for choosing Sofitel Mumbai BKC as your accommodation choice and for taking the time to share your feedback with us.

We are glad to note that you were pleased with the overall services and facilities of the hotel. Besides the points that you have rated positively, we have well noted your comments about certain areas, which did not really meet your expectations. It was a pleasure speaking with you and I thank you for your kind understanding.

Our relationship with our guests is of paramount importance to us and we hope that you will present us with the opportunity to serve you again on your next visit to Sofitel Mumbai BKC. In the meantime, I remain at your disposal should you require any further assistance.

Sincèrement,

Zubin Todiwalla
Front Office Manager - Sofitel Mumbai BKC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,282 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (546)
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English first
Mumbai (Bombay), India
1 review
Reviewed May 8, 2013

Its enjoyable stay. good decorative room. and also restaurant and lobby. all cooperative staff for check in and check out. each and everything decor in room very nicely and hotel is lobby is decor with light and good seating area.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank bckhakhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this review, May 8, 2013
Bonjour Valued Guest,

Thank you for taking the time to share your appreciation with us.

We are pleased to learn that you had an enjoyable stay with us and particularly value our hotel. Your comments are most gratifying and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon to the Sofitel Mumbai BKC.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed May 7, 2013

we had gone for two days with family and friends at sofitel.the lunch was very good and the stay very comfortable.The rooms are well decorated and comfortable...perfect for a couple to stay.the staff is very pleasing and helpful.Its a perfect place for relaxation.the pool is small...but well designed for family.Our stay was very pleasant....I truly recomend this hotel.onlu its negative point is ..it has no view...rest all is fine.

Room Tip: All rooms r good....its just u have to enjoy the property..as theres no view outside
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NIKITINU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this review, May 7, 2013
Bonjour Valued Guest,

Thank you for taking the time to share feedback from your recent stay with us.

We are glad that you enjoyed your stay at the hotel and have carried back fond memories. We are committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward.

I appreciate your feedback with regards to the view, however Bandra Kurla Complex is the new business district of Mumbai and the advantage of Sofitel Mumbai BKC being located in this geographical centre of the city is that it gives you easy access to major highways to reach most tourist attractions and it is also at a short distance from the domestic and international terminals of Mumbai’s Chhatrapati Shivaji International Airport.

We look forward to the opportunity of welcoming you and your family back soon at the Sofitel Mumbai BKC.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 6, 2013

Great hotel in bustling Mumbai. Its a pleasure to be in a quality hotel in and privately secure and comfortable surroundings to rest up after a long flight. Found the value and service great will stay again.

Room Tip: The higher the better.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PrincessChennai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this review, May 7, 2013
Bonjour Valued Guest,

It was a pleasure having you stay at the Sofitel Mumbai BKC and we thank you for sharing your feedback through TripAdvisor.

We are delighted to note that you had an enjoyable stay and that you were pleased by the overall ambience and service of the hotel.

The team and I, look forward to the pleasure of welcoming you back to Sofitel Mumbai BKC in the very near future.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 4, 2013

Stayed here for one night and was pretty impressed. The rooms are nice, the décor is modern and clean. What really stood out though was the friendliness of the staff. Everyone was always willing to assist, and did so with a smile. Small gestures, but definitely things you appreciate.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rahulnanavati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this review, May 5, 2013
Bonjour Valued Guest,

Thank you for taking the time to share your positive feedback with us and for choosing to stay at the Sofitel Mumbai BKC.

We are pleased to note that you had an enjoyable stay with us and particularly value our hotel. It is our constant endeavour to offer our guests luxury experiences through our commitment to quality service and your recognition of our hotel décor, ambience and the attentive service provided by our staff is much appreciated by all of us.

It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon to the Sofitel Mumbai BKC.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anjuna, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 4, 2013

We stayed here for 2 nights and it was really enjoyable. We were slightly ill and needed some medicine from pharmacy. Naini was very helpful and organise it for us. Nothing was too much trouble for her and in general she was genuinely very nice. Merwin was also helpful and knowledgable about lovely indian sparkling wine we had. It's worth to go to Jyran restaurant where they serve delicious Indian food and Peter makes the best cocktails ever! Even my boyfriend who's not a coctail type person enjoyed his Chai Tapri. We enjoyed our time here and will definitely be back.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 693DomIdd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this review, May 5, 2013
Bonjour Valued Guest,

Thank you for choosing Sofitel Mumbai BKC as your accommodation choice and for taking the time to share your feedback with us.

I was very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to our teams and particularly to Naini, Merwin and Peter who made your stay a pleasant one. This will certainly motivate them to keep up the good work.

We are glad that we could make your stay enjoyable and we look forward to welcoming you again soon to the Sofitel Mumbai BKC.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
Reviewed May 4, 2013

Had chosen this hotel to celebrate our Anniversary. Our stay was made so comfortable and memorable, which i dint experience till date in any of the hotels across country. Had a very warm welcome and check-in was completed in few minutes.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank dhiraj_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this review, May 5, 2013
Bonjour Valued Guest,

Thank you for choosing to celebrate your special day at the Sofitel Mumbai BKC and for taking the time to share your experiences with us.

We are glad to read that you had a memorable stay with us. Your appreciative comments on the hotel and our services are most encouraging as guests’ satisfaction is our foremost concern.

We thank you for your patronage and look forward to welcoming you back to the Sofitel Mumbai BKC in the very near future.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Mumbai BKC

Property: Sofitel Mumbai BKC
Address: C - 57 | Bandra Kurla Complex, Bandra East, Mumbai (Bombay) 400 051, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Mumbai (Bombay)
#2 Luxury Hotel in Mumbai (Bombay)
#3 Family Hotel in Mumbai (Bombay)
#3 Romantic Hotel in Mumbai (Bombay)
#3 Business Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Mumbai BKC 5*
Number of rooms: 302
Official Description (provided by the hotel):
A glistening beacon of sophistication, grandeur and French art de recevoir, Sofitel Mumbai BKC exudes modern luxe, offering unrivaled facilities and a premium address. French culture, design and gastronomy blend artistically with rich Indian tradition in Neo Art Nouveau style offering multifaceted experiences in cuisine, entertainment and relaxation - from flexible, cutting edge meeting space and Club Millesime to the enchanting So SPA and pool side facilities. Where buoyant business meets elegant lifestyle and where "Life is Magnifique". Strategically located in the geographical heart of Mumbai and the new financial and commercial district of the city - Bandra Kurla Complex (BKC), the hotel offers easy access to both the international and domestic terminals of Mumbai’s Chhatrapati International Airport, to South and North Mumbai, the Eastern and Western Express Highways and most of the main tourist attractions in the city. ... more   less 
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Also Known As:
Sofitel Mumbai Bkc Hotel Mumbai (Bombay)

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