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“excellent location”
Review of Sofitel Mumbai BKC

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Sofitel Mumbai BKC
Ranked #2 of 463 Hotels in Mumbai
Certificate of Excellence
Reviewed March 25, 2013

excellent hotel in the financial district, easy to reach from BOM airport ...
friendly and helpful staff, delicious food in the vegetarian restaurant, nice outdoor pool area, fine french café with awesome sweets, appetizers and salads

  • Stayed: March 2013
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Thank hps01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded March 28, 2013

Bonjour Valued Guest,

It was a pleasure having you stay at Sofitel Mumbai BKC and we thank you for sharing your feedback through TripAdvisor.

Your generous compliments have been shared with the team for whom it will be a tremendous source of inspiration.

We look forward to welcoming you again soon to Sofitel Mumbai BKC.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,766 - 3,772 of 4,146 reviews

Reviewed March 22, 2013

My stay at Sofitel Mumbai was excellent. When I checked in I was given a room on 11th floor but as it had water problems, I was immediately upgraded to 12th floor and was given an excellent room. The room was very clean and comfortable. All staff, right from Manager to Concierge were very helpful and friendly. I had authentic Rajasthani dinner at Tuskers and it was excellent.

Room Tip: Higher floors have less A/C noise
See more room tips
  • Stayed: March 2013, traveled with friends
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Thank RASHKENYA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded March 23, 2013

Bonjour Valued Guest,

Thank you for taking the time to post your feedback online and for choosing to stay with us at the Sofitel Mumbai BKC.

We are glad to note that you enjoyed your overall stay in our hotel and appreciated the friendliness and assistance of our staff. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

We look forward to welcoming you back in the very near future and in the meantime, if I may be of any further assistance, please do not hesitate to contact me.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2013

We stayed at the Sofitel for 3 nights at the end of 2012. From beginning to end it was a wonderful experience and everything you would expect and more from a 5 star hotel. The bed was one of the most comfortable I have ever slept in. The room was sumptuous and well fitted out. The bath was luxurious in its dimensions. The staff were all excellent. We had breakfast 2 mornings at the hotel and it was very good.
We were not leaving Mumbai for many hours after check out but were able to have a shower at the well appointed gym and exercise area replete with towels shampoo etc all supplied.
Overall a pampering experience.

  • Stayed: December 2012, traveled as a couple
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Thank LianeAnd66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded March 23, 2013

Bonjour Valued Guest,

Thank you for choosing Sofitel Mumbai BKC as your accommodation choice and for taking the time to give us feedback on your recent stay at the hotel.

My team and I are very pleased to read your positive comments in praise of the property and the service provided by our staff. Every effort has been made to ensure that world-class facilities and comforts are offered to our guests at all times.

We thank you for your patronage. It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2013

i had been to tuskers (restaurant) with my whole family...it serves authentic rajasthani food....the tasted very well...the staff is also very friendly....the roti's given to us had some charcoal pieces stucked to it...on knowing the manager swiftly apologised to us and even said ke its a mistake on there side and made us some more roti's just to burry the hatchet...in all its a very good experience for people who like authentic veg. food...

  • Stayed: February 2013, traveled with family
    • Value
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3  Thank Ankit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded March 20, 2013

Bonjour Valued Guest,

Thank you for taking the time to post your candid feedback on your recent visit to the Sofitel Mumbai BKC.

We are glad you enjoyed the vegetarian offerings of Tuskers – Vegetarian Dining and Bar. Your remark with regard to the rotis served at the restaurant has been noted and will be addressed with the Chef of the outlet to ensure that greater care is taken before serving breads from the tandoor.

We would like to add here that we have recently introduced an authentic Indian Thali for Lunch at Tuskers featuring an unlimited array of enticing dishes from Rajasthan, Gujarat and Marwar region, complemented with refreshing Chaas or Shikanji. Besides this, Tuskers also brings together the very best of the Middle East, Asia and the Mediterranean region offering an extensive spread of culinary delicacies to pamper your penchant for Vegetarian cuisines.
We hope you will be able to enjoy this offering with your family and friends. Looking to forward to welcoming you again soon to Sofitel Mumbai BKC.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

Had a business trip to Mumbai and was recommended by a friend to stay at this property. Very weary of hotels in india, i was skeptical. But it was beyong my expectation.
The moment you walk in the door, the check in, the room, etc....was perfect. I had never experienced such a luxurious breakfast buffet.
Unfortunately i did not get to spend much time at the hotel but all in all i was very satisfied.
A few problems with mosquitoes in the evening in the restaurant but there were mosquitoes problems all over mumbai at that time - including the airport.
Extremely clean. Rooms are very lavishly decorated.

Room Tip: We got the top floors and had no problems. Didn't have to wait for the elevator too long too.
See more room tips
  • Stayed: March 2013, traveled on business
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3  Thank PremThailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded March 20, 2013

Bonjour Valued Guest,

Thank you for staying with us and taking the time to post your feedback regarding your recent stay at the Sofitel Mumbai BKC.

We are happy to note that you had an overall pleasant stay with us. Your appreciative comments on the hotel facilities, the service provided by our staff and the buffet breakfast served at our all-day dining restaurant Pondichéry Café are most gratifying and will be shared with the entire team. In addressing the short term challenge of mosquitoes, the hotel’s pest control agency is working towards addressing this concern. We regret any inconvenience caused to you due to this.

It was certainly a pleasure for us to be at your service. We eagerly await the opportunity of welcoming you once again to the Sofitel Mumbai BKC.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2013

I really liked a night stay during my last Mumbai visit. Rooms have a boutique decor and are quite big. I had my dinner at Tusker's, inhouse vegetarian restaurant and it was plain awesome. Don't forget to sample their dal, bati, churma. Staff was quite courteous and responsive. B'fast spread was good too.

  • Stayed: February 2013, traveled on business
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2  Thank PrashantArya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded March 18, 2013

Bonjour Valued Guest,

Thank you for choosing Sofitel Mumbai BKC as your residence in Mumbai and for taking the time to share your experience with us.

We are glad you enjoyed the vegetarian offerings of Tuskers. We have also introduced an authentic Indian Thali served with Chaas or Shikanji for lunch at Tuskers. We hope you will be able to enjoy this offering with your family, friends and colleagues in the near future.

The team and I, look forward to welcoming you back to Sofitel Mumbai BKC in the near future.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2013

Stayed here for a one night on a personal visit with parents a little while ago.

So far only hotel I've seen so far in India where the attitude from the staff is comparable to the Trident chain (which has a hotel just across the street).

As far as hotel amenities/pricing go, this one is for the par compared to its other 5 star peers in Mumbai - nothing exceptional and nothing to complain. However the quality of service and responsiveness from the staff is a standout. Interesting to note was that the hotel is right in the midst of BKC and a 5 minute walk from the US embassy (convenient for visa applicants who we saw mulling around early morning).

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank sridhar_srin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded March 18, 2013

Bonjour Valued Guest,

Thank you for choosing our hotel as your accommodation choice and for posting your review online.

We are pleased to read your positive comments about the hotel amenities and the friendliness and assistance of our staff. It is always encouraging for us to learn that our guests are satisfied with our services and your kind words will be passed on to our teams. This will certainly motivate them to keep up the good work.

It was a pleasure for us to be at your service and we look forward to welcoming you again soon at the Sofitel Mumbai BKC.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Mumbai BKC

Address: C - 57 | Bandra Kurla Complex, Bandra East, Mumbai 400 051, India
Phone Number:
Location: India > Maharashtra > Mumbai > Bandra Kurla Complex
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Mumbai
#2 Luxury Hotel in Mumbai
#3 Business Hotel in Mumbai
#3 Family Hotel in Mumbai
#3 Romantic Hotel in Mumbai
Price Range: $140 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Mumbai BKC 5*
Number of rooms: 302
Official Description (provided by the hotel):
A glistening beacon of sophistication, grandeur and French art de recevoir, Sofitel Mumbai BKC exudes modern luxe, offering unrivaled facilities and a premium address. French culture, design and gastronomy blend artistically with rich Indian tradition in Neo Art Nouveau style offering multifaceted experiences in cuisine, entertainment and relaxation - from flexible, cutting edge meeting space and Club Millesime to the enchanting So SPA and pool side facilities. Where buoyant business meets elegant lifestyle and where "Life is Magnifique". Strategically located in the geographical heart of Mumbai and the new financial and commercial district of the city - Bandra Kurla Complex (BKC), the hotel offers easy access to both the international and domestic terminals of Mumbai’s Chhatrapati International Airport, to South and North Mumbai, the Eastern and Western Express Highways and most of the main tourist attractions in the city. ... more   less 
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Also Known As:
Sofitel Mumbai Bkc Hotel Mumbai (Bombay)

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