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“Nice, new hotel in a very busy city”
Review of Sofitel Mumbai BKC

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Sofitel Mumbai BKC
Ranked #2 of 453 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed February 4, 2013

We arrived at the Sofitel early in the morning from an overnight flight and first impressions of the hotel were very good. it is a beautiful property - Just opened it's doors in February 2012. We were a little disappointed when we were told we would be charged for an extra night (but they could make it a half charge) for checking in early or we could wait to check in after 2 p.m. So we accepted the charge and checked in -- in the end the charge was waived without us addressing it.

Our room was large and the bed extremely comfortable. All sundries were available in the room ( L'Occitaine). There was a coffee machine for espresso, complimentary bottled water, a large safe with an electrical outlet inside (safely recharge while you are out of the room), and an abundance of TV channels to help work off jet lag. Wifi worked well and was complimentary. The gym is very clean and well equipped.

We stayed for 4 nights and it was an oasis in a city that can be exhausting. The pool area was nice despite the construction that surrounds the hotel. Which you could never hear while in the room. We did not dine at the restaurants as we ventured out in the evening instead. There are dining options near the hotel but the autorickshaws don't speak English and for some reason when we were able to communicate we were asked to pay 4 times what the meter fare would cost. It was a bit of a hassle and didn't leave us with the best first impression of the BKC area and their treatment of visitors. In spite of postings on TA the hotel does not offer a shuttle service. It did but it was discontinued. Plenty of cabs are available in Mumbai and can be called easily. It is about one hour ride to the main attractions but that has more to do with Mumbai traffic than the hotel location.

All said I would recommend the hotel.

Room Tip: No bad rooms - but do not expect a view.
See more room tips
  • Stayed: January 2013, traveled as a couple
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1  Thank luv2travelthree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded February 6, 2013

Bonjour Valued Guest,

We would like to thank you for choosing our hotel as your accommodation choice and for taking the time to share your feedback with us.

It is heartening to note that you had an overall pleasant stay with us and appreciated the hotel and its facilities. We are committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward.

We look forward to welcoming you back soon to the Sofitel Mumbai BKC and thank you for your patronage and recommendations to others.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,653 - 3,659 of 3,987 reviews

Reviewed February 2, 2013

I stayed at the Sofitel BKC in January for 4 nights. The rooms in my opinion are the strongest point of this outstanding hotel. Even the standard rooms are of suite quality. Right from the super comfortable beds to the well equipped bathrooms with L'Occitane amenities, every bit of the room had comfort and attention to detail written all over it. The restaurants are good as well, with Breakfast being the strong point on the food. The location, service everything else was faultless. In my opinion, easily the best business hotel I've stayed at in India..

  • Stayed: January 2013, traveled on business
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Thank skashwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded February 4, 2013

Bonjour Valued Guest,

Thank you for taking the time to give us your feedback of the hotel and its services, and for choosing Sofitel Mumbai BKC as your accommodation choice.

My team and I are very pleased to read your positive comments in praise of the property. Every effort has been made to ensure that world-class facilities and comforts are offered to our guests at all times.

We thank you for your patronage. It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2013

Excellent modern Hotel, expensive but of very high-standard. I was not upgraded (despite an Accorhotel Platinum card). However the standard room I was given was more than adequate (I was travelling alone for business but it would have been very good also for a couple). The bathroom was excellent, ample, very comfortable and with a high standard set of amenities. Service was very good and attentive, in exchange for not receiving a room upgraded I was given the room until late evening (after dinner at the restaurant). This is a very convenient option for late nigh travel to Europe. Dinner at the restaurant was very good and with a wide international choice. Breakfast was also good. My suggestion for improvement limits to breakfast, where, considering the hotel label, the level of croissant and pain-au chocolat could improve.

  • Stayed: April 2012, traveled on business
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Thank AM-CA-IT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded February 4, 2013

Bonjour Valued Guest,

Thank you for taking the time to post a review of our hotel and for choosing to stay at Sofitel Mumbai BKC.

We are pleased to note that you have had an overall enjoyable stay with us. It is always a pleasure to receive positive feedback. Your suggestion on our culinary offerings for breakfast has been passed on to our Director of Food and Beverage to ensure that your feedback is incorporated.

Your feedback is extremely valuable to us as it helps us improve the quality of our service to better meet your needs. Thank you again for sharing your experience and we hope we will have the pleasure of welcoming you again soon to Sofitel Mumbai BKC.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2013

We stayed there the last day of 5 years staying in India.
The room is very good, quite modern. The bathtub was big. Amenity was l'occitane which was really good. It was easy enough to go to International airport.

I do not love Food here so much. They should improve. As I was living in Mumbai, I used the restaurant a couple of time, but never impressed.

There are many new restaurants open in this area. If you have enough time, you should eat outside hotel.

  • Stayed: September 2012, traveled with family
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Thank churachura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded February 2, 2013

Bonjour Valued Guest,

It was a pleasure having you stay at Sofitel Mumbai BKC and we thank you for sharing your feedback through TripAdvisor.

I am pleased to note that you had an overall comfortable stay with us and enjoyed the facilities and services provided by the hotel. Your feedback regarding the food has been noted by our Director of Food and Beverage and will be taken into account for the next review.

We look forward to welcoming you back on your next visit and assuring you of our best services and personalised attention at all times.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2013

this is my second stay at the Sofitel. It's a great property that works just as well for leisure and business. Highlights are fantastic Jyran restaurant (expensive but worth it), attentive staff team and marvellous rooms. The gym is well equipped . Hotel is hard to fault.

  • Stayed: January 2013
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Thank djangra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded February 1, 2013

Bonjour Valued Guest,

Thank you for taking the time to provide us with such encouraging comments and for choosing to stay with the Sofitel Mumbai BKC.

We are delighted to note that you had an enjoyable stay with us and that you were pleased by the overall facilities and service of the hotel.

The team and I, look forward to the pleasure of welcoming you back to Sofitel Mumbai BKC in the near future.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013

Service was good and can be improved further. The quality of the food and its presentation was good at a smaller location like Kolkata. Over all it was nice to spent a night at that place. The furnishings and the cleanliness in the hotel room was also luxurious and happenings.

  • Stayed: November 2012, traveled on business
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Thank ArvindJaiswal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded February 1, 2013

Bonjour Valued Guest,

We thank you for sharing your feedback through TripAdvisor and for choosing to stay with the Sofitel Mumbai BKC.

While we are glad to read that you had an overall pleasant stay at the hotel, we regret to note that the quality and presentation of food in our restaurants did not really meet your expectations. Should you wish to share any specific comments on areas we could have improved upon to have made your stay more enjoyable, please do contact us at your convenience on +91 22 6117 5000 or email us at H6451@sofitel.com

We sincerely hope that we will have the opportunity to serve you again and the pleasure of welcoming you back to the Sofitel Mumbai BKC in the near future.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

This place is lovely. Have to say, nicer than some of the Sofitel's I've been to before.

Pros:
1. Room layout is wonderful. I like the small touches in the room, makes it more luxurious.
2. The gym/spa is very good. Like the staff that man the place.
3. Receptionists are very good at check-in, makes you feel welcomed.
4. Fast internet.

Cons:
1. The location ain't that close to Mumbai's main sights if you are a true-blue tourist. Took me more than an hour to get to the Taj area.
2. The concierge. I would expect the concierge to be on the get-go given that Mumbai is such a 'hard' place to go around. Could be the case they cater too much for business people, they forgot they have normal tourists who may stay at their property. I had a question and took half a day to reply, when it's almost useless as the day's over; and guess what, the answer they gave was wrong! No apologies!
3. If you don't like hotel food (again, being a tourist) and would want to venture out for local fare, it would take you awhile to find the nearest restaurant.

Stayed: January 2013, traveled solo
Thank vodkacran23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded January 31, 2013

Bonjour Valued Guest,

Thank you for sharing your feedback with us and for choosing our hotel as your accommodation choice.

It is heartening to note that you had an overall pleasant stay at the hotel; however, I am extremely sorry about the inconvenience you may have faced due to the delay from our Concierge team in reverting to you and for the incorrect information provided. Rest assured this has been addressed with the team and adequate training in these areas will be carried out to avoid such incidents in the future.

I understand your opinion on the leisure aspects of the hotel’s location. Bandra Kurla Complex is the new business district of Mumbai and is located in the geographical centre of the city, which gives you easy access to major highways in Mumbai and to the domestic and international terminals of Mumbai’s Chhatrapati Shivaji International Airport. There are also some restaurants and bars that have opened recently in this area and more in the pipeline.

Thank you once again for your constructive comments. These will certainly enable us to improve the quality of our services to better meet the needs of our guests. It was a pleasure for us to be at your service and we hope you will give us the opportunity of welcoming you again soon to the Sofitel Mumbai BKC.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Mumbai BKC

Address: C - 57 | Bandra Kurla Complex, Bandra East, Mumbai (Bombay) 400 051, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Mumbai (Bombay)
#2 Luxury Hotel in Mumbai (Bombay)
#3 Family Hotel in Mumbai (Bombay)
#3 Romantic Hotel in Mumbai (Bombay)
#3 Business Hotel in Mumbai (Bombay)
Price Range: $139 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Mumbai BKC 5*
Number of rooms: 302
Official Description (provided by the hotel):
A glistening beacon of sophistication, grandeur and French art de recevoir, Sofitel Mumbai BKC exudes modern luxe, offering unrivaled facilities and a premium address. French culture, design and gastronomy blend artistically with rich Indian tradition in Neo Art Nouveau style offering multifaceted experiences in cuisine, entertainment and relaxation - from flexible, cutting edge meeting space and Club Millesime to the enchanting So SPA and pool side facilities. Where buoyant business meets elegant lifestyle and where "Life is Magnifique". Strategically located in the geographical heart of Mumbai and the new financial and commercial district of the city - Bandra Kurla Complex (BKC), the hotel offers easy access to both the international and domestic terminals of Mumbai’s Chhatrapati International Airport, to South and North Mumbai, the Eastern and Western Express Highways and most of the main tourist attractions in the city. ... more   less 
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Also Known As:
Sofitel Mumbai Bkc Hotel Mumbai (Bombay)

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