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“Very Nice!”
Review of Sofitel Mumbai BKC

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Sofitel Mumbai BKC
Ranked #2 of 489 Hotels in Mumbai
Certificate of Excellence
Reviewed January 7, 2013

As an American traveling to India for the first time I was pretty nervous about the hotel situation. However, I was pleasantly surprised at how beautiful this hotel is! Probably one of the nicest hotels I have ever stayed in. The staff are EXTREMELY kind and will go out of their way to help you with anything! I really enjoyed the rooftop pool area as well as the breakfast!

  • Stayed: February 2012, traveled on business
    • Location
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Thank Austin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded January 8, 2013

Bonjour Valued Guest,

We would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Mumbai, and for sharing your positive feedback with us.

We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Sofitel Mumbai BKC.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,067 - 4,073 of 4,379 reviews

Reviewed January 6, 2013

The Sofitel Mumbai is a new modern hotel located in the new business district of BKC. The area is close by to the airport (you can hear the airplane taking off at night) but still 30 minutes drive from the airport due to bad road planning of the city and the usual traffic issues day and night. The area surrounding the hotel is quiet day and night, and very safe due to close proximity from the American Consulate and school. Now, please be aware that getting to and back from the city can take a long time. It took us an hour to get to India Gate and 90 minutes on the way back on a quiet day! The city is so messed up and the complete lack of public transport creates havock on the streets. We went shopping in Bandra West, which is 20-30 minutes drive from the Hotel, which was a great experience with good bargains.

The hotel facilities are quiet new and modern, which is a nice change from city centre hotels and other 5-star in India. When entering the hotel you are greeting by at least 10 people, which can be overwhelming but something to value and expect in a 5-star establishment. We were lucky to be upgraded to a club room on the hotel's last floor. The views were average but the room was quiet nice. I wasn't a big fan of the room's design with a modern yet a little too much for my taste. Also the layout is a done in a way that gives you the feeling that they tried to fit too many things in the space, probably due to the location of the bed which is different from traditional hotels.The bed was comfortable, the bathroom offered a separate shower and bathtub.

Our main issue was the cleanliness. When we checked in our room, the toilets and bathtub had not been cleaned properly which is a big issue in such quality hotels. It is bringing down the efforts done by other team members that tried to make our stay excellent.

We had room service and dined at the Hotel's Indian restaurant. Food was excellent. Locals will be probably say it was a little bland but as a European, it worked for me! We had breakfast both at the club lounge and at the all-day dining restaurant, the buffet was fantastic with great food spread, cooked to order dishes and plenty of space to sit around. This was our best breakfast experience in large hotels in India. We had drinks in the hotel bar with our friends and the experience was very poor. Slow service and we had a glimpse of the barman licking the spoon after preparing each cocktail! The glasses were not properly cleaned either. That's just appaling hygiene and behaviour for such a hotel.

The rest of our stay was excellent and everything went well. To sum it up, these are the pros of staying in this hotel:

- Quiet and safe location in one of the world's busiest cities
- New and modern facilities including the rooms
- Excellent service throughout the hotel with smile and availibility
- Good food and excellent breakfast experience

Now the cons:

- Problem with cleanliness in the hotel including rooms when we checked in
- Service and cleanliness in the bar
- Location if you want to spend all your time in the centre of the city

Room Tip: Try the club rooms. The lounge is very nice with a small terrace.
See more room tips
  • Stayed: November 2012, traveled as a couple
    • Value
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Thank HaiducPauli85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded January 9, 2013

Bonjour Valued Guest,

Thank you for your detailed feedback and for choosing our hotel as your accommodation choice.

We are delighted that your overall experience in the hotel was a pleasant one. I appreciate your candid comments on the interior design of our hotel and your constructive feedback on some of your observations in the room and at the bar. Rest assured I have personally addressed this with our Executive Housekeeper and Director Food & Beverage for corrective action.

We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

It was our pleasure to have been of service to you and we look forward to welcoming you back in the very near future. In the meantime, if I may be of any further assistance, please do not hesitate to contact me.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2013

Attended a Christmas lunch that had been planned months in advance by a volunteer group. The event was prepaid by the group for over 80 diners. The meal was supposed to be a "traditional turkey dinner". Well Sofitel did provide a turkey. One. For eighty or more women. I was served a sliver of skin.
The side dishes were similarly non-existent. In all, about a quarter of the ladies did not get a main dish.
I can't comment on the rooms, but I wouldn't stay there based on my lousy experience.

  • Stayed: December 2012, traveled with friends
    • Value
    • Service
Thank BombayLiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded January 7, 2013

Bonjour Valued Guest,

Thank you for taking the time to share your feedback with us.

Please accept our sincere apology for the experience during the Christmas luncheon event. I completely understand your disappointment. We have had follow up discussion with the key organiser on this and assure you that the gaps your feedback has highlighted have been seriously addressed with the concerned members of the team. Should you like to contact us for any additional feedback, I remain at your disposal. Please feel free to contact me at your convenience on +91 22 6117 5000 or write to me directly at H6451-GM1@sofitel.com

I hope this experience will not alter your confidence in Sofitel Mumbai BKC and that you will give us the opportunity of welcoming you again.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2013

  • Stayed: January 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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Thank WorldHappy
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded January 7, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 3, 2013

This Is a True Luxury Hotel..Had a Great time being a first timer :)..Right from the time I enter and check-in till we checked out they always make you feel comfortable and pampered..Recommend this place to all business and luxury travellers..Cheers !

  • Stayed: December 2012, traveled solo
    • Value
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Thank DannyCoelho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded January 4, 2013

Bonjour Valued Guest,

We would like to thank you for choosing our hotel as your accommodation choice and for taking the time to share your feedback with us.

It is heartening to note that you had a pleasant stay with us and particularly value our hotel. Your comments are most gratifying and will be shared with the whole team.

We look forward to welcoming you back with us at Sofitel Mumbai BKC soon and thank you again for your patronage and recommendations to others.

Sincèrement,

Aashima Sharma
Hotel Manager - Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2013

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NeilShah2006
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded January 4, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 2, 2013

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip
Thank Naginbhai P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded January 4, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel Mumbai BKC

Address: C - 57 | Bandra Kurla Complex, Bandra East, Mumbai 400051, India
Phone Number:
Location: India > Maharashtra > Mumbai > Bandra Kurla Complex
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Mumbai
#2 Spa Hotel in Mumbai
#3 Business Hotel in Mumbai
#3 Romantic Hotel in Mumbai
Price Range: $173 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Mumbai BKC 5*
Number of rooms: 302
Official Description (provided by the hotel):
A glistening beacon of sophistication, grandeur and French art de recevoir, Sofitel Mumbai BKC exudes modern luxe, offering unrivaled facilities and a premium address. French culture, design and gastronomy blend artistically with rich Indian tradition in Neo Art Nouveau style offering multifaceted experiences in cuisine, entertainment and relaxation - from flexible, cutting edge meeting space and Club Millesime to the enchanting So SPA and pool side facilities. Where buoyant business meets elegant lifestyle and where "Life is Magnifique". Strategically located in the geographical heart of Mumbai and the new financial and commercial district of the city - Bandra Kurla Complex (BKC), the hotel offers easy access to both the international and domestic terminals of Mumbai’s Chhatrapati International Airport, to South and North Mumbai, the Eastern and Western Express Highways and most of the main tourist attractions in the city. ... more   less 
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Also Known As:
Sofitel Mumbai Bkc Hotel Mumbai (Bombay)

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