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“EXCELLENT HOTEL”
Review of Sofitel Mumbai BKC

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Sofitel Mumbai BKC
Ranked #2 of 463 Hotels in Mumbai
Certificate of Excellence
Reviewed November 9, 2012

I do not think that words can convey the overall experience of staying at the Sofitel BKC. It suffices to say that in all respects, this is an above average hotel . From the moment you walk into the lobby to when you check out the staff go out of their way to make to feel, not just as another hotel guest, but as a special person. You are even addressed by name in the restaurant. This personal touch is something that you do not find in many other properties at this level.

Needless to say, the room was tastelully designed and there was no lack of attention to detail.

My only comment concerns the hotel's location. For business it is perfectly located, but, in my opion, is not that convenient for tourists. The hotel is close to the airport, but not that close to Mumbai's tourist attractions. However, the hotel exerience far outweighs this minor incolvenience and I would not certainly hestiate to return there, even were I to visit Mumbai on holiday. I would much rather take a taxi to get to where I needed to be knowing what was waiting when I returned in the evening.

Room Tip: All the rooms will be good.
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  • Stayed: November 2012, traveled on business
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1  Thank SPAMELOPE010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded November 21, 2012

Bonjour Valued Guest,

We would like to express our appreciation to you for writing a review about your stay at Sofitel Mumbai BKC.
It is feedback such as yours that enables us to adjust and better our services and facilities to meet the discerning needs of our guests.
We acknowledge your concern about the location not being ideal for tourist, however Bandra Kurla Complex is the new business district of Mumbai, and it is located in the geographical centre of the city. This gives you easy access to major highways, to reach all tourist attractions and also a short distance to the domestic and international terminals of Mumbai’s Chatrapati Shivaji International Airport.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Sofitel Mumbai BKC.

Sincèrement,

Aashima Sharma
Hotel Manager Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,890 - 3,896 of 4,149 reviews

Reviewed November 9, 2012 via mobile

I stayed in the hotel during a business trip and was pleasantly surprised by the high quality if interiors and rooms as compared to the other hotels in Mumbai.

Location - located in the new CBD of Mumbai, called Bandra Kurla Complex (BKC), it is close to both international and domestic airports as well as the upmarket Bandra area. The location is one of the quiter parts of the city as there isn't anything to do there in the evenings.

Rooms - modern, contemporary and spacious with amenities suited to a business traveller such as a work desk, printer cable, and an i-pod dock. However, the views are not that great with buildings all around.

Facilities - The hotel has a spa, gym, a business centre along with some meeting rooms.

Food and beverage - I had mixed feelings about the food and beverage options at the hotel. The breakfast though good had limited options and served the same fare for the three nights I stayed there. Do try the fresh fruit juices, they ar divine! The Indian restaurant is extremely good and offers a good ambience on the terrace for an evening drink.

Service - The hotel has some extremely competent people though a few look rusty as they are relatively new. They are extremely friendly and seem willing enough to go the extra mile.

Overall - Great business hotel, with good service, but needs improvement in the food and bevreage offerings.

  • Stayed: November 2012
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1  Thank yashbhargava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded November 22, 2012

Bonjour Mr. Bhargave,

Thank you for taking the time to share your comments with us.
We are very pleased to know that you appreciated our competent employees and the room facilities with all the amenities. It is always encouraging for us to learn that our guests are satisfied with our service to go the extra mile.
Your feedback with regards to the Food & Beverage offer in the hotel is well noted. I am glad to inform you that we are constantly working on improving and changing our offers to surprise our guests. This week we are launching J-Lounge at the Indian fine dining restaurant Jyran you have positively highlighted in you review, there we offer a brand new and stylish venue where you can experience an theatrical outdoor lounge with enjoyable house music.
It is certainly a pleasure for us to be at your service and we look forward to welcoming you again soon to Sofitel Mumbai BKC.

Sincèrement,

Aashima Sharma
Hotel Manager Sofitel Mumbai BKC

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Reviewed November 8, 2012

This is a relatively new hotel, located within the Bandra Kurla Complex, an area consisting of most tech company headquarters, luxury hotels, restaurants, and some residential areas.

I stayed here for a week, and got picked up late at night with my colleagues at the airport. The drivers and manager were very patient and waited as my colleague went back into the terminal to collect something she left in the plane. The hotel itself is gorgeous, with a nice relaxing lobby. Service staff were very nice and helpful, and always greeted with a smile. The room I had was a deluxe i believe, and it was nicely decorated and spacious, only small gripe was that the ceiling was undergoing some repairs and they did not replace the plaster properly, thus showing the pipes in the ceiling. The breakfast was good, and the waiters were attentive and helpful, and the spread was big. Quality of food was excellent.

Only reason I did not give an excellent rating was because of my encounter with the hotel driver on my way to the airport. He was a great guy and we had a great conversation, but along the way he dropped me off at a souvenir shop. Although he said it was to let me experience and see some of the local handicrafts, I feel there is definitely some commissions involved. He wanted to drop me off at another store after I did not purchase anything, but I turned him down and he was happy to drive me directly to the airport. So although he wasn't pushy, I was hoping that the hotel drivers would be more professional.

  • Stayed: November 2012, traveled on business
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1  Thank fredpan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded November 17, 2012

Bonjour Mr. Pan,

I sincerely appreciate you taking the time to give us your feedback.
It is heartening to note your appreciative comments about our rooms, staff and internet facilities. We are glad that you and your collegues had an overall pleasant experience at our hotel. Besides the points which you have rated positive, we have well noted your feedback about the airport driver. Please rest assure that this will be shared with our Director of Rooms Rajan Gosain to take the appropriate measures to address the problem and prevent future occurrence.
I was extremely sorry to read about the general knowledge of our Concierge team members and the lack of information given to you by our Front Desk team. This does not in any way reflect the usual service level of Sofitel Mumbai BKC. Kindly rest assured that training in these areas will be carried out to avoid such incidents in the future.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincèrement,

Aashima Sharma
Hotel Manager Sofitel Mumbai BKC

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Reviewed November 6, 2012

This is a modern, new hotel located not far from the airport and convention center. It has all the amenities one needs for a fully comfortable stay and the service is really amicable and professional. Excellent breakfast, tasty and varied. All in all a good addition in Mumbai.

  • Stayed: October 2012, traveled on business
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1  Thank Vanessa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded November 17, 2012

Bonjour Vanessa,

We would like to thank you for choosing our hotel as your accommodation choice and for taking the time to post a detailed review about your experience at Sofitel Mumbai BKC.
We are pleased that you enjoyed your stay at our hotel, appreciated your room and its amenities. We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.
We look forward to the opportunity of welcoming you and your family back soon.

Sincèrement,

Aashima Sharma
Hotel Manager Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

In the heart of Mumbai, you are a stones throw from some of the exclusive bars and nightlife that the bustling city of Mumbai can provide.

However should you wish, you may never need to move from this hotel.

Packed with all the latest technology, it is a safe environment and with lush decor and modern amenities to suit all, a fantastic fully loaded techno gym with personal trainers at your beckon call, sauna, jacuzzi and steam room, rooftop open air pool with bar and food, Spa with varying treatments to help you relax in your time off (much required when working in Bombay!!)

Fantastic selection of food, freshly made to order with an easy on the eye modern restaurant.

Customer service is fantastic and I could not fault the girls on the front desk.

The rooms are the biggest plus, absolute luxury, best nights sleep in a long time! just amazing!!

Things to watch out for - the concierge has a tendency to put you in the most expensive cabs.
Booking your own or hiring a driver for your duration will work out cheaper.

If like me you like to drop the suit during your time off, you may get some funny looks if your attire does not meet the standards they expect (Hawaii Shorts - got some great looks of despair!)

Beer is also expensive at £4+ for a bottle - but this is expected for the standard of accommodation and clientele they are targeting. It is also a very western orientated hotel and as everything that is western orientated in India, it will cost five times the price!

If this is your thing or you are doing business in Mumbai, also look to visit "Aer" at the four seasons.

  • Stayed: November 2012, traveled on business
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1  Thank MatBowden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded November 12, 2012

Bonjour Mr. Bowden,

We would like to thank you for choosing our hotel as your accommodation choice and for taking the time to post a detailed review about your experience at Sofitel Mumbai BKC.
We are pleased that you enjoyed your stay at our hotel, appreciated your room and its amenities, as well as our SoSpa and SoFit facilities. We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.
We regret to note your dissatisfaction with the service given by our concierge while organizing a taxi for you. Rest assured that this has been noted and will be rectified for your next stay.
We hope this experience will not alter your confidence in Sofitel Mumbai BKC, and that you will give us the opportunity to welcome you again soon.

Sincèrement,

Aashima Sharma
Hotel Manager Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2012

It was a good experience, we were at the last floor with Club Millésime access.

Check in was with some inconveniences, but the whole experience was fanstastic and the check out was really smooth and quick.
The location is just perfect in good neighborhood and in the middle of the city not too far from the airport.

Our concierge was dressed with very nice uniform. He was very helpful and take good care of us.

If we will come back to Mumbai, I think will choose Sofitel Mumbai BKC if it kepts its standards.

  • Stayed: October 2012, traveled as a couple
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1  Thank Goutchou H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded November 12, 2012

Bonjour Valued Guest,
Thank you for taking the time to share your comments with us.
We are very pleased to know that you appreciated the overall service and the special service at Club Millesime. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.
Your remark with regards to the inconveniences you faced at time of check in have been carefully noted and shared with our Director of Rooms.
It is certainly a pleasure for us to be at your service and we look forward to welcoming you again soon to Sofitel Mumbai BKC.
Sincèrement,

Aashima Sharma
Hotel Manager Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2012

Stayed here for one night and believe me guys,this is one of the best luxury hotels in Mumbai...Great interiors and best of the amenities for an awesome stay...What makes them rank higher than their competitors is their SERVICE...worth every penny spent here :)

  • Stayed: October 2012, traveled solo
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2  Thank Vajresh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this reviewResponded October 30, 2012

Bonjour Vajresh,

Thank you for taking the time to share feedback from your recent stay with us. We are glad that you enjoyed your stay at the hotel and have carried back fond memories. We are committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward.

We look forward to the opportunity of welcoming you and your family back soon.

Sincèrement,

Aashima Sharma
Hotel Manager Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Mumbai BKC

Address: C - 57 | Bandra Kurla Complex, Bandra East, Mumbai 400 051, India
Phone Number:
Location: India > Maharashtra > Mumbai > Bandra Kurla Complex
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Mumbai
#2 Luxury Hotel in Mumbai
#3 Business Hotel in Mumbai
#3 Romantic Hotel in Mumbai
#3 Family Hotel in Mumbai
Price Range: $140 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Mumbai BKC 5*
Number of rooms: 302
Official Description (provided by the hotel):
A glistening beacon of sophistication, grandeur and French art de recevoir, Sofitel Mumbai BKC exudes modern luxe, offering unrivaled facilities and a premium address. French culture, design and gastronomy blend artistically with rich Indian tradition in Neo Art Nouveau style offering multifaceted experiences in cuisine, entertainment and relaxation - from flexible, cutting edge meeting space and Club Millesime to the enchanting So SPA and pool side facilities. Where buoyant business meets elegant lifestyle and where "Life is Magnifique". Strategically located in the geographical heart of Mumbai and the new financial and commercial district of the city - Bandra Kurla Complex (BKC), the hotel offers easy access to both the international and domestic terminals of Mumbai’s Chhatrapati International Airport, to South and North Mumbai, the Eastern and Western Express Highways and most of the main tourist attractions in the city. ... more   less 
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Also Known As:
Sofitel Mumbai Bkc Hotel Mumbai (Bombay)

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