One would think that you would expect a certain hospitality by staff of a 5 star hotel, good food in the hotel buffet, clean toilets - but surprise surprise!!
- We had a business meeting on the 6th floor of the hotel. The hotel staff was either inexperienced in handling business meeting or just plain irresponsible.
- The room was noisy and there are NO RESTROOMS on the same floor. One has to go to the terrace to use one. And they were not cleaned properly and out of toilet paper on at least 2 occasions in 3 days.
- We requested the attending staff for a Nokia charger. We were told that there is none available. The attendant was further pressed to "arrange" one. And it was somehow "arranged". After that, the attendant literally came to us every 20 mins, in the middle of the meeting, asking for the charger to be returned.
- The food. I don't want to get started on that. It was oily, cold and bad.
- We were supposed to be served the appetisers on our table. After ordering and 3 reminders from a starving group of people, we were served appetisers( cold, of course) after 12-15 mins. Same for serving of bread.
How this hotel is a 5 Star is beyond me.
- Official Description (provided by the hotel):
- Meluha The Fern is one of finest upscale hotels in Mumbai. Boasting of being the first five-star hotel in Hirandani Powai, Meluha is bench marking new standards in Hospitality. All the 141 rooms and suites feature most contemporary luxuries and ensure that guests get customized services. Look forward to a pampering experience here at Meluha The Fern. Well connected to most places in Mumbai, Meluha The Fern is within convenient reach from the International Airport and most other important areas in the city. A luxury hub, the hotel is ideal to be your base when you are in Mumbai. ... more less
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- Also Known As:
- Meluha The Fern Hotel Mumbai (Bombay)