This is a review for the travel agency services Paul (the owner of Bollywood Tours) provided my wife and I in 2011. We vacationed in India in November 2011 and had an incredible experience much of which we have Paul to thank for.
In the beginning of 2011 we began researching the trip and came across a referral to Paul on a Frommer's forum by one of Paul's clients. We live in New York and I was a little hesitant about the prospect of using a travel agent based in India whom I've never met in person. Paul was very helpful in providing us with ideas when developing an itinerary and just as importantly was open and transparent about what each element of the itinerary (drivers, car rentals, hotels, tours, etc) did and didn't include and how much they each cost. We ended up with a custom itinerary that took us to Delhi, Varanasi, Agra, Jaipur, Udaipur, Ranakpur and Mumbai. Paul provided direction on (1) whether the hotels we'd researched (through Frommers, TripAdvisor and Lonely Planet) were as the reviews suggested, (2) activities and tours worth doing in each location, and (3) an overall view on whether we were trying to do too much and what we could do to properly pace ourselves but see everything we wanted to. He booked and arranged all the drivers, tour guides, hotels and internal flights for us. We learned that it was actually more cost-effective for us to book our international flights rather than have Paul do it and so took care of this part of the itinerary directly. We had to pay Paul half of the cost of the trip at the time of booking which I was admittedly somewhat nervous about for the same reason I mentioned previously: I'd never met Paul and yet I was wiring an not-insignificant amount of money internationally to him. I asked for, he provided and I contacted three of his US references all of which responded positively. The rest of the payment was due to Paul at the end of our trip. We chose to pay by wire transfer rather than credit card as paying by credit card would have required a single digit percentage premium to cover the payment processing.
The trip went exceptionally smoothly. From the time we landed in Delhi and were met by our driver to the end our trip when Paul took us out for dinner to say thank you and then drove us to the airport, Paul was always behind the scenes making sure our guides were on time, our driver knew where he was going and that we had everything we needed. We pretty much stuck to the itinerary we designed but did make a few changes along the way all of which Paul accommodated.
The only part of the trip that went less smoothly was that part of the itinerary that Paul didn't help us with and wasn't responsible for: we traveled on to Mauritius from Mumbai and had flight cancellations and visa issues to contend with. For anyone looking for an honest, trustworthy, capable travel agent we'd strongly recommend Paul. He picked us up from the airport when we landed in Mumbai, accompanied us on one of our tours in Mumbai, took us out to dinner on our last night and drove with us to the airport when we flew out later that evening. He went above and beyond what we were expecting from a travel agent.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.