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“Nice stay”

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Ibis Mumbai Airport
Ranked #46 of 454 Hotels in Mumbai (Bombay)
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice stay”
Reviewed December 9, 2012 via mobile

It is a good hotel, very near to the airport but with small bathroom. Except for soap nothing else was provided. But overall a satisfying experience. Nice decor with ok service. Staff was courteous but inefficient.

Stayed December 2012, traveled on business
Helpful?
1 Thank anki607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinBhatia, General Manager at Ibis Mumbai Airport, responded to this review, December 11, 2012
Dear Guest,

Thank you for staying with us and for your valuable feedback.

We are delighted that you liked the hotel and that you had a comfortable stay with us. Ibis hotels offer a standardized product across 900 hotels worldwide and as a brand standard we do not offer bathroom amenities. This helps us keep the costs down which in turn means more savings for our valued guests.

My Team and I look forward to welcome you back at ibis Mumbai Airport.

Sincerely,
Nitin Bhatia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,358 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (261)
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Hyderabad - Chennai
Level Contributor
72 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed December 3, 2012

I stayed in this hotel for a very short over-night transit between two domestic locations. The chief reason for choosing this hotel is its location - half a kilometer from the airport terminal (walkable, if one has no luggage). The hotel had a complimentary coach service from the arrivals area of the airport, which took about 1 hour to materialize - through several calls to unhelpful and rude staff. The hotel is inexpensive and like all Ibis hotels, is pretty basic in its decor and construction. All that would have been fine, if it had not been for the atrocious, impolite and inefficient staff.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sreedhar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinBhatia, General Manager at Ibis Mumbai Airport, responded to this review, December 11, 2012
Dear Guest,

Thank you very much for your feedback. I am happy that you found the hotel's location ideal. ibis is dedicated to consistently providing guests with an excellent product at affordable rates.

I am disappointed that we failed to meet your expectations in this instance; please accept my sincere apologies. I would like to assure you that this is not our usual standard of service and corrective action has been taken on both the staff attitude and unresponsiveness.

We sincerely hope that you will give us an opportunity to showcase our high levels of service in the near future.

Sincerely,
Nitin Bhatia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Level Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed December 2, 2012

We stayed at this hotel for one night in Bombay (oh well Mumbai). Great experience checking in, nice cozy bar area you can sit around a lounge in.

Food spread was good in the evening. Good options for both veg/non-veg folks.

Rooms were nice and cozy. Bathroom was a little bit crammed for tall people like me.

We asked for a car drop to the airport it took forever, so we had to take an auto rickshaw.

Overall good experience in/out of Bombay!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PD_Travel12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinBhatia, General Manager at Ibis Mumbai Airport, responded to this review, December 3, 2012
Dear Guest,

Thank you for sharing your views of your stay through Trip Advisor.

I am very happy to hear about your positive feedback of ibis Mumbai Airport. All of us are delighted to note that you liked the rooms, food at spice-it restaurant and service at reception.

Please accept my sincere apologies that the car drop was delayed. The hotel offers a complimentary shuttle to and from the domestic airport which is available in every 15mins. However the car was on the way back from the airport and hence it was delayed.

We hope to serve you again when you return for your next visit.

Sincerely,
Nitin Bhatia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 1, 2012

Overall good quality for the price you paid in a city with a lot of over priced hotels!!!! The hotel is close to the domestic airport, is relatively new and clean. the breakfast buffet is simple and the supper menu is good. I would only recommend the hotel for a weekday business trip as their are no services at the hotel and it would not be convenient location to get around the city for toursit purposes. Try to take a room on the far side of the hotel away from the highway as there is a faint scent of car exchaust from the highway just in front of the hotel that can be smelled at times in the hotel.

Overall good value for the money but a business trip only with no family.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MurphyFamily4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinBhatia, General Manager at Ibis Mumbai Airport, responded to this review, December 3, 2012
Dear Guest,

We very much appreciate your comments regarding your stay at the Ibis Mumbai Airport. I am happy that you found the hotel good value for money and well located. We thank you for recommending ibis Mumbai Airport, and we look forward to welcoming you back soon!

Sincerely,
Nitin Bhatia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level Contributor
97 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed November 30, 2012

For the price I paid for one night for two persons the facilities are not upto the expectations. Room also found to be small and the bath room and toilet too small. Similarly the selection of food in the buffet breakfast was also less. Apple juice felt to be diluted with water. Rooms are kept neat and tidy. Response to the room service call was not encouraging. The check in instructions or directions was also missing. May be being a budget hotel we are not supposed to expect these things!! Anyway Ibis has created a name abroad. I too stayed in couple of Ibis hotels in Germany. compared to that Ibis Mumbai is spacious and good. Still My rating is just above average. Ibis has to look for improving the service, as there are many other Indian hotels giving good service and space.

Room Tip: No tips at this point
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vinupal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinBhatia, General Manager at Ibis Mumbai Airport, responded to this review, December 3, 2012
Dear Guest,

Thank you for taking time to review us on Trip Advisor.

I am sorry that the Breakfast experience did not meet your expectations; we will try our utmost to make the changes and meet your satisfaction.

ibis Rooms are designed for maximum utilization of space without compromising on comfort and functionality. I am sorry that this did not meet your expectations.

Valuing your comments, we carefully reviewed all areas of service and products mentioned and addressed each point with our team and action has been taken where appropriate.

Sincerely,
Nitin Bhatia
General Manager
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Hilversum, The Netherlands
1 review
Reviewed November 28, 2012

Exactly what one would expect from an Ibis Hotel : clean, the normal ammenities, but rather small room and price was not very good this time (usd 100++). Also the relative short transfer to (international) airport was too expensive (usd 20++). Breakfast OK.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sven102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinBhatia, General Manager at Ibis Mumbai Airport, responded to this review, November 29, 2012
Dear Guest,

Thank you for choosing to stay at ibis Mumbai Airport and for sharing your views on TripAdvisor. I am delighted to know that you liked the cleanliness and breakfast at Spice-it restaurant.

Ibis Mumbai Airport offers competitive prices in comparison to hotels in the vicinity and the room rates have also been decided upon keeping in mind the hotel's location, value for money proposition and seasonality. We do offer hot deal specials which are available and bookable on our website.

Thank you once again for your feedback and we look forward to the opportunity of welcoming you back to ibis Mumbai Airport soon.

Sincerely,
Nitin Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Mumbai Airport

Property: Ibis Mumbai Airport
Address: 77 Junction Of Nehru Path Plot No F, Mumbai (Bombay) 400099, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #46 of 454 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Mumbai Airport 3*
Number of rooms: 148
Official Description (provided by the hotel):
Winner HICSA Hotel of the Year 2013 | Winner of Satte Hotel of the YearWhether you're here with loved ones or on business, your hotel should be a place where you feel good. At the ibis, it is this feeling of well-being that is felt in every detail, right as soon as you come through the door of our hotel. It is this mission that motivates us every day. Day and night, our teams are at your disposal. We take care of anything. We take care of you 24/7. Your sleep is our priority. Experience the ibis room with its unique 'sweet bed' concept and 100% sound proof interiors, have a great meal at the Spice It our all day dinning restaurant, listen to lively music or play a game or just relax at the living room at The HUB bar & lounge. Do try our breakfast buffet, our award winning offerings will keep you engaged and interested. Come stay at an ibis! Well being at the best price. ... more   less 
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Also Known As:
Ibis Mumbai Domestic Airport Hotel Mumbai (Bombay)

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