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“No water no shower for 2 days!!!”

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Ramee Guestline Hotel Khar
Ranked #339 of 453 Hotels in Mumbai (Bombay)
Reviewed December 20, 2013

Had a very unpleasant stay as a business traveller. No water in the hotel for taking a shower. Happened on both the nights I stayed. Staff totally non responsive to your concerns. The room key was such that the door will only open after 7 or 8 attempts. Air-conditioning plant tripped multiple times. You need to register a complaint multiple times before anyone would heed to your request and send someone to look at the issue. Toiletries were not replenished automatically. No manager in the hotel even during day time. When spoke to the manager on the phone about all these issues not even an iota of apology from him.

  • Stayed: December 2013, traveled on business
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Thank RajnishGupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RameeGuestlineKhar, Manager at Ramee Guestline Hotel Khar, responded to this reviewResponded July 26, 2015

Dear Mr Rajnish Gupta,

We regret for the inconvenience you had suffered during your stay. I could completely understand how terrific it is for a business traveler to deal with such situations. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we have implemented many of these upgrades to the property. Our rooms have got new mattresses, bed skirts, window treatments, in-room accessories, modernized elevator and much more! We have also appointed new staff specialized in service industry. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [ mumbai.kharsales@rameeguestlinehotels.com ] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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57 - 63 of 102 reviews

Reviewed October 26, 2013

opted to stay in this hotel. in very few words, this hotel can be avoided.

Rooms are so small.

Bathroom as if extracted from an Almirah space.

nothing good to mention here. overall service , cleanliness, all is below average.
it needs renovation . needs more space in rooms, need more space in even Bathroom.

  • Stayed: October 2013, traveled on business
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Thank rakesh a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RameeGuestlineKhar, Manager at Ramee Guestline Hotel Khar, responded to this reviewResponded July 26, 2015

Thank you very much for your review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating and i am really sorry for the inconvenience caused to you. It is a pleasure to announce that we have implemented many of these upgrades to the property. Our rooms have got new mattresses, bed skirts, window treatments, in-room accessories, modernized elevator and much more! We have also appointed new staff specialized in service industry. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [ mumbai.kharsales@rameeguestlinehotels.com ] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2013

We stayed here for a business trip... strategically located at S V Road and Bandra is just a sight away... food was average and pub at ground floor sometimes attract good crowd... if compared to some hotels in the vicinity, it's location certainly puts it ahead of them...Khar station is walkable and also, few good restaurants are around it... Room services & staff is also average. Obviously overpriced but if compared to other hotels in a expensive city like Mumbai, its an average stay...

  • Stayed: March 2013, traveled on business
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Thank Musafir009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RameeGuestlineKhar, Manager at Ramee Guestline Hotel Khar, responded to this reviewResponded July 26, 2015

Dear Sir

Thank you very much for your review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we have implemented many of these upgrades to the property. Our rooms have got new mattresses, bed skirts, window treatments, in-room accessories, modernized elevator and much more! We have also appointed new staff specialized in service industry. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [ mumbai.kharsales@rameeguestlinehotels.com ] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

Budget hotel in one of the most expensive city in the world! You can expect the world, the staff is friendly and food is pathetic. Its ok if you dont wake up for breakfast, its not that good. The rooms are tiny with not a very interesting room.
There was some renovation going on the 6th Floor, which made it impossible to live in peace even on the 4th floor!
But hell, if you want to spend less money for an air conditioned night in Mumbai, not a bad bet. Atleast safe!

Room Tip: Higher floor, roadside is noisy during the day. Ask them incase of renovations, stay away from those...
See more room tips
  • Stayed: October 2013, traveled as a couple
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Thank Punit29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RameeGuestlineKhar, Manager at Ramee Guestline Hotel Khar, responded to this reviewResponded July 26, 2015

Thank you very much for your review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we have implemented many of these upgrades to the property. Our rooms have got new mattresses, bed skirts, window treatments, in-room accessories, modernized elevator and much more! We have also appointed new staff specialized in service industry. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [ mumbai.kharsales@rameeguestlinehotels.com ] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

Do not stay here even if this is the only place available. Pathetic rooms with no proper ventilation or sun light. The lift is very noisy and you will not be able to sleep because of that. The bathroom was also shoddy. Very very small cramped rooms.

Not recommended at all !!

Room Tip: Do not stay here !!
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  • Stayed: June 2013, traveled on business
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1  Thank Maverick145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RameeGuestlineKhar, Manager at Ramee Guestline Hotel Khar, responded to this reviewResponded July 26, 2015

Thank you very much for your review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we have implemented many of these upgrades to the property. Our rooms have got new mattresses, bed skirts, window treatments, in-room accessories, modernized elevator and much more! We have also appointed new staff specialized in service industry. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [ mumbai.kharsales@rameeguestlinehotels.com ] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2013

I saw a mouse/rat running down the hallway, it was too dark too tell which--my hallway was always dark. I could hear them in the walls/ceiling when I was trying to sleep. I got food poisoning from the breakfast. I had to have a big fight about the noise that was coming from their club one night and their banquet hall another night--it was impossible to sleep, and they kept lying that they'll "get it turned down in just ten minutes." They gave me a map but told me the hotel was located in a completely different spot than it actually is, which led to several fights with rickshaw drivers before I realized it was the hotel's mistake. The wifi is free, but it is very slow, too slow for any video, and didn't work in the bathroom or the breakfast room. The refrigerator in the room did not keep anything really refrigerated, so anything kept in there for more than a few hours stank of mold. There was no hot water--luckily I didn't need it for showering because it was so hot outside, but I did for shaving, so I had to use boiled water each time. Worst hotel ever.

  • Stayed: May 2013, traveled on business
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1  Thank Aras V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RameeGuestlineKhar, Manager at Ramee Guestline Hotel Khar, responded to this reviewResponded July 26, 2015

Thank you very much for your review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. We certainly can understand how terrific situation you were in and we humbly apologize for same. It is a pleasure to announce that we have implemented many of these upgrades to the property. Our rooms have got new mattresses, bed skirts, window treatments, in-room accessories, modernized elevator and much more! We have also appointed new staff specialized in service industry. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [ mumbai.kharsales@rameeguestlinehotels.com ] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2013

We stayed at this hotel for 5 nights. We had to move from one room to the other because the AC in the room was not working and toilet flush was not working. Room is quite okay for mumbai standart. The washroom is very small, although some of the room are equipped with a bath tub. One fine day the water was not working all together, they sent us few buckets of water! The toilet flush is a problem no matter which room you are assigned to. The lady at the receptionist is impolite as she actually yelled back at me when I complained about the water condition. The location of the hotel is perfect as it is very easy to move around the city. I stayed put in the hotel because I had too many luggage and it would be difficult to move, otherwise I would choose another hotel. The chinese restaurant in this hotel named "mahjong" was the worst chinese food I had in mumbai, the waiter was very impolite and the food was bland. They provide WIFI in every level but sometime you would not be able to access.

Room Tip: choose rooms located in the corner as they are more spacious.
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  • Stayed: April 2013, traveled with family
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1  Thank Vini_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RameeGuestlineKhar, Manager at Ramee Guestline Hotel Khar, responded to this reviewResponded July 26, 2015

Thank you very much for your review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we have implemented many of these upgrades to the property. Our rooms have got new mattresses, bed skirts, window treatments, in-room accessories, modernized elevator and much more! We have also appointed new staff specialized in service industry. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [ mumbai.kharsales@rameeguestlinehotels.com ] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramee Guestline Hotel Khar

Address: 757 S V Road | Khar, Mumbai (Bombay) 400052, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #339 of 453 Hotels in Mumbai (Bombay)
Price Range: $68 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ramee Guestline Hotel Khar 3.5*
Number of rooms: 34
Official Description (provided by the hotel):
“RAMEE GUESTLINE HOTEL-KHAR” is a 3 star Deluxe Hotel operation, located at the zaniest city suburbs, Khar S.V. Rd. fifteen minutes drive from the International Airport and five minutes drive from domestic airport, close to Linking Rd the shoppers Paradise. Affiliated to a growing global chain of hotels with recently renovated and centralized A/C luxuries 33 rooms decorated and furnished. Every room is provided with modern amenities like central air-conditioning, minibar, TV and DVD player, equipped with WI-FI to stay connected with the world. We also have in-house services like laundry, safety lockers, tea/coffee maker and doctor on call. ... more   less 
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