I was there for less than 12 hours. Here is a list of the defaults:
1. Driver was not waiting outside airport door. It took 12 minutes to find him.
2. There was no towel in the room.
3. There was no Ethernet cable in room. When I called, they promised to send one. It never came.
4. The temperature was too cold. When I called about adjusting it, they promised to send someone. No one came.
5. When I called back about the temperature, they promised to send someone. He finally came. The hotel said the “A/C is direct” and due to “technical problems” they could not give me a remote control until the morning.
6. I said they should not leave me in a cold room, so they moved me to another room. There were no towels in that room either.
7. Instead of a set of towels, they gave me one, rough, scratchy bath towel.
8. There was some electrical fault every 15-20 minutes that caused a buzzer to sound. The sound wasn’t very loud, and it lasted only half a second, and it was past 2 am, so I decided not to call about it.
9. The breakfast selection was pitifully small.
10. The pancakes and poha were cold.
11. The omelet was prepared incorrectly. The cheese was not melted.
12. The water glass was dirty.
13. The tea didn’t come until after I had finished eating the omelet.
You can see why I would never recommend this hotel to anyone.
- Official Description (provided by the hotel):
- Hotel Metro Residency will be known as The Caliph from 2014 onwards, Its a business cum Leisure Hotel situated in very beautiful powai area Hotel has 50 centrally air conditioned rooms,24hrs reception & room service as well as Restaurant . International airport is just 15 Minutes drive from Hotel & Domestic Airport is 30 Minutes drive , Hotel Is close to all business hub like Seepz, Marol, Midc,Sakinaka etc, Hotel is situated near Powai lake & Hiranandani Hospital & shopping arcade near by ... more less
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