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“Excellent hotel.. Pathetic service”

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Courtyard Mumbai International Airport
Ranked #14 of 448 Hotels in Mumbai (Bombay)
Certificate of Excellence
Nairobi
Level Contributor
104 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Excellent hotel.. Pathetic service”
Reviewed June 17, 2011

The rooms at this hotel are truly amazing.. fantastic truly.. however the service leaves a lot to be desired. Had to ask 3 times for just a teabag! Foil for a takeaway was another story altogether. The spread at the breakfast buffet was amazing.Service needs a lot of improvement though. I had booked a triple room and was arriving at 2 am. The hotel was well aware of our timings. We arrived at the hotel at 4 am and the room was only prepared for 2 people so had to wait for another half an hour for an extra bed.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank RKM466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 15, 2011

We stayed here on two separate occassions, both stays were overnight.

The staff was very helpful, especially the lady at the front desk, just thought of everything to make our stay comfortable.

Final touch was when she remembered that we asked for a very early morning check-out and had all the breakfast packed for us to go at the time of check-out.

I would not hesitate for a second to book my next stay here.

  • Stayed June 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NJanga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 11, 2011

Good business hotel, the staff are always friendly and helpful if not always the fastest. Rooms comfortable and clean with free wifi if you join the loyalty scheme.
Pool is good and very quiet.
Would use it again as it is handy for the airport and most areas of the city subject to traffic and monsoon's

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank shoeman015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed June 10, 2011

What can you say about a hotel that loses your luggage...transfers it to the airport with another guest...and is not very apologetic about the same. The location of the hotel is good, security arrangements great...service OK.The rooms are good though and pool facilities are provided though it is a very small pool.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dipankar77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 8, 2011

We stayed there for two nights.

General area of the hotel in nice and clean.
Rooms are also nice and clean.
No bad experience......
Bathrooms was an average......Furniture was bit old.....breakfast was average...was more indian breakfast.......

Stayed April 2011, traveled as a couple
Helpful?
3 Thank sanketgroup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghaziabad, India
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 5, 2011

Had stayed there in Pune courtyard by Marriott many times in past 12months since this hotel is open . Everytime they have delighted me with a great experience and comfort. I appreciate friendliness during each stay with Good Services , Ambience and facilities. But one thing which worries me is everytime we get different response on various services like complimentary pick up and drop when i checkout.

Stayed May 2011, traveled on business
Helpful?
3 Thank Meenu_Singhal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
india
Level Contributor
84 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed June 3, 2011

Close to the domestic airport in Andheri East (even in peak traffic hours the 4-5 kms drive took only 17 minutes) the seven storey building is value for money. The first surprise was a dog (alsatian) sniffing into the car for explosive materials as we were told at the guard gate. The renovated lobby with momo cafe (for breakfast, lunch, dinner buffet) overlooking an open kitchen which can seat around 75 persons at a time looks grand. We were lucky enough to get a coveted room on the executive floor with executive lounge. Unfortunately there are no bathtubs in the washroom nor is there any a separate sofa nor a dedicated working area but the overall decor is soothing. When we stayed there was construction going on to build up the 8th floor. Compared to other four and five stars in the vicinity the food was great and reasonably price lunch- dinner at around Rs 800 - 900 plus 20% taxes per head. Better still the hotel has a Big cinema movie hall across the road with a pizza hut , subway and dominos adjacent to hotel. They also have a momo mart in the ground floor where you can purchase essentials. What I liked best was the single button on the phone called AYS at your service which handled everything from room service to housekeeping, transportation - essentially a single point service.
Must stay at the club floor - value for money. Finally the bed mattress sheer 8 inch spring mattress and the soft cotton linen were great and greatly enhanced the sleep quality.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank sanket_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Mumbai International Airport

Property: Courtyard Mumbai International Airport
Address: Andheri Kurla Road | CTS 215, Opposite Sangam BIG Cinemas, Andheri East, Mumbai (Bombay) 400059, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in Mumbai (Bombay)
#10 Family Hotel in Mumbai (Bombay)
#14 Spa Hotel in Mumbai (Bombay)
#14 Luxury Hotel in Mumbai (Bombay)
#15 Business Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Courtyard Mumbai International Airport 4*
Number of rooms: 334
Official Description (provided by the hotel):
Courtyard by Marriott® Mumbai International Airport hotel is strategically located in the heart of the central business hub of North Mumbai, easily accessible by both of the Mumbai airports. Offering the perfect combination of amenities for business travelers, enjoy well appointed rooms, refreshing suites, contemporary & vibrant dining options, comfortable Marriott bedding and functional work spaces. Stay connected anywhere in our airport hotel in Mumbai by using the hotel's high speed internet services, or relax and rejuvenate from the comfort of our swimming pool! As one of the newest Mumbai hotels near the Airport, you can expect attentive Marriott service along with modern conveniences. Known for our event facilities and catering services, we offer unique function space for meetings, conferences or events and on-site event planners to coordinate every detail. Our Courtyard by Marriott hotel near the International Airport in Mumbai promises you a refreshing business experience! ... more   less 
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Also Known As:
Courtyard Mumbai International Airport Hotel Mumbai (Bombay)

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