I have stayed at Westin in NJ and in NY, and both were simply amazing.. so once I found that a Westin has now opened in Mumbai, it was my obvious choice of stay for my Mumbai visit.. I found that the hotel is a bit far from the main city, and in Goregaon.. but since my client was also in Andheri, I thought the commute would not be that bad.. When I arrived at the hotel, I found the reception staff not that courteous.. I was infact shocked to see that they were not willing to offer any discount even when 90% of the hotel rooms were vacant.. I told them about my stays in Westin NJ and NY, and the kind of discounts I was offered, but that didn't move them a bit.. well, I was in Mumbai only for 2 days, and so decided not to argue much and took their superior room.. The price I paid for the room was probably twice as much as I paid in Westin NJ..
I found that the attitude of staff overall was not so great.. including that of the concierge and room-service.. My room T.V. didn't have a remote, and when I asked for one, I was told that it recently got stolen and they don't have a spare one available.. And the worst part was that the commute to Andheri office was pathetic.. the distance was probably around 5-6 kms, but it used to take me 1-1.5 hrs both ways which was really frustrating..
I don't think I will be staying at this hotel again unless I have no other choice
- Official Description (provided by the hotel):
- With close proximity to the International airport, business centers and shopping centers, Westin Mumbai Garden City offers you a perfect combination of comfort and convenience.Each of our 269 spacious guest rooms feature floor-to-ceiling windows that reveal the moving mural of Mumbai. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Mumbai Garden City Hotel Mumbai (Bombay)