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“Super Service and a lovely city hotel!”

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The Westin Mumbai Garden City
Ranked #6 of 444 Hotels in Mumbai (Bombay)
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Super Service and a lovely city hotel!”
5 of 5 bubbles Reviewed May 8, 2014

I stayed at the Westin Mumbai for a weekend and must say that it was really splendid.

The room on the 29th floor was wonderful, spacious and clean. The open area concept of room n bathroom is amazing, a feeling of openess. The view spectacular. The bed "Heavenly".

We had a complimentary cake already placed in the room as a birthday treat. Must say the cake was very yummy!!!!

The pool although not very big but was lovely and clean. Didnt have enough time to use the gym or the spa though.

The staff at the hotel are friendly and helpful. I asked for my iphone charger as I had forgotten mine and they had it handy for me to use it.

A special mention has to be made to the staff at Prego. They served us complimentary mocktails, starters and dessert all because they misunderstood an order for pizza which was really not an issue. Really wonderful to see such smiling staff and taking good care.

Also got an extended check out time which was so welcome.

Its a super city hotel and also great to go for a relaxed weekend break.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Zara_18_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, May 12, 2014
Dear Guest
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room, Heavenly Bed, Swimming Pool as well as the dining experience at Prego. The Heavenly Bed is one of our signature products and it gives you a motionless sleep. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,509 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (390)
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Texas
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed May 8, 2014

Selecting a hotel in India is usually pretty simple if you are a Westerner and are used to traveling in comfortable style. The costs are much less than the same amenities would cost in the same chain in another part of the world.

Yet I promise you the service, the room quality and the food will be on a much more sophisticated level.

Add to that, the attention to detail and the Westin Mumbai Garden City hotel, tucked away in a quiet corner of an absolutely overpopulated large metropolis becomes a welcome oasis, especially important after almost 24 hours of travel time getting to this coastal city.

Our beautiful room, the personal attention throughout our stay and the incredible breakfast buffet combined to make our welcome to India absolutely first class.

Let me offer a special thanks to Rahul Thakur, one of the Garden City concierges, who searched diligently to find someone who could come to the hotel to apply henna to my hands--within two hours notice for a job that required at least 90 minutes. We had to depart early afternoon, so Rahul was a miracle worker. It is wedding season in India and every bride wanted the same henna decoration (mangi as it is known in India). Rahul made several trips to our room to check on the progress of the painting and escorted us to our car upon our departure.

Like everyone at the hotel, Rahul helped to make our stay unforgettable at the Mumbai Garden City Westin.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MitzouTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, May 9, 2014
Dear Guest
We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for letting us know how impressed you were with the service you received. We value your feedback and shall surely share your kind words with the entire team. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room as well as the buffet breakfast at Seasonal Tastes. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. Team Westin looks forward to welcoming you back for many more rejuvenating moments.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 6, 2014

Had a great experience at 18 the bar lounge. While ordering my drink, Shruti Churi (service officer) told me what drink I had last time with what food also ! I Was truly surprised since she referred to my visit to the bar over 2-3 months ago. Terrific memory and service orientation. She is extremely positive, superbly sensitive to customer needs and very active in delivering truly world class hospitality service. You need more employees like her. Delighted to be at Westin. Keep it going folks !

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank m m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, May 7, 2014
Dear Guest
We are very pleased to learn how much you enjoyed your dining experience with us and we would like to thank you for letting us know how impressed you were with the service you received. It was delightful to read that you enjoyed our services and overall dining experience at Eighteen The Lounge. Team Westin looks forward to welcoming you back for many more uplifting moments.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertfordshire UK
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed May 6, 2014 via mobile

Stayed here on business for 8 nights and found it to be an exceptional hotel. Very comfortable room, fantastic restaurants - particularly the Indian restaurant as you might expect. Nice pool and bar food. Good and reliable hotel car service. Not much else to say. Would definitely stay here again.

Stayed April 2014, traveled on business
Helpful?
1 Thank Spalmer003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, May 7, 2014
Dear Guest
Thank you for taking the time to share your experience with us. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room, swimming pool as well as the dining experience at our Indian venue Kangan. The guest experience is our highest priority and it is always gratifying to receive such valuable comments. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 4, 2014

Stayed at the Westin Mumbai for 8 days recently on business. Great hotel. Extremely modern rooms with quality appointments and an open style bed-bath living area.

I loved:
> the size of my room and the awesome rain-style shower head
> the pool, and the friendly staff there who would talk to you like a person (I hate it when hotels, especially in developing countries, go over the top and treat you like some kind of king)
> the buffet breakfast
> short walk to the local shopping centre

Prices were quite steep by Indian standards but it didn't bother me much as my company was paying. The Italian restaurant was ok, not great, but the Indian restaurant was excellent and it seemed like most nights they had a man there making hand-made bangles, using hot coals and wax.

Overall, a really comfortable stay. I'll say again the pool was great, always felt a few degrees cooler next to it!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank megacopter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, May 4, 2014
Dear Guest
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room, swimming pool, buffet breakfast at Seasonal Tastes as well as the dining experience at Kangan. The guest experience is our highest priority and it is always gratifying to receive such valuable comments. During your next visit please feel free to contact our team for any preferences and we will do our best to accommodate your requirements. We thank you for your understanding and appreciate you taking the time to bring your concerns to our attention. Team Westin looks forward to welcoming you back for many more enriching moments.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anand, India
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 4, 2014

Its a super 5 star hotel, checking in was hassle free , it had huge rooms with a great view, the pool is at the 4th floor with the spa and as you pass by that area , you will feel the sense of calmness from the aroma, even the bar at the ground floor was amazing, the bartender was extra cool and they even arranged gourmet style pizza to be eater at the bar from the fine Italian restaurant at the hotel. The best thing about the service that I found was when the room service man asked me if I want to iron my clothes which I was going to wear the next day. they even arrange and fold the clothes lying around.overall it was a pleasure staying there.

Room Tip: the higher floor for a better view
See more room tips
  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HNP1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, May 4, 2014
Dear Guest
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. We would like to thank you for letting us know how impressed you were with the service you received. It was delightful to read that you enjoyed our services and dining experience at our Italian venue Prego. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
121 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 bubbles Reviewed May 1, 2014 via mobile

A nice place to relax & unwind. Situated at a good height, this place is calm & soothing on the nerves. The service at the poolside was good. The snacks were well done & well presented. Though I could not try the spa this time, I plan to return soon. Recommended

  • Stayed May 2014
    • Location
    • Cleanliness
Helpful?
Thank alhadraje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, May 4, 2014
Dear Guest
Thank you for taking the time to share your experience with us. Our team is delighted to hear that you enjoyed our facility and services at our swimming pool and poolside venue Splash. Our team prides itself on truly value the experience we create for our guests and will be happy to hear that they have managed to meet your every need. We look forward to your return visit!
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Mumbai Garden City

Property: The Westin Mumbai Garden City
Address: Oberoi Garden City, Mumbai (Bombay) 400063, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Mumbai (Bombay)
#6 Spa Hotel in Mumbai (Bombay)
#6 Luxury Hotel in Mumbai (Bombay)
#9 Family Hotel in Mumbai (Bombay)
#12 Romantic Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Mumbai Garden City 5*
Number of rooms: 269
Official Description (provided by the hotel):
With close proximity to the International airport, business centers and shopping centers, Westin Mumbai Garden City offers you a perfect combination of comfort and convenience.Each of our 269 spacious guest rooms feature floor-to-ceiling windows that reveal the moving mural of Mumbai. ... more   less 
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Also Known As:
The Westin Mumbai Garden City Hotel Mumbai (Bombay)

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