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“Pretty happy with the amenities and the service except few glitches!”

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The Westin Mumbai Garden City
Ranked #5 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
Mumbai (Bombay), India
Level 5 Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Pretty happy with the amenities and the service except few glitches!”
Reviewed January 26, 2014

Had a long term stay in the hotel which was provided by the my company. Rooms are pretty good and the view of the lush green forests of the RA colony is quite mesmerizing. The location of the hotel is also quite good especially if somebody needs a good hotel in northern suburbs of Mumbai. Infact, I would say that this is the best hotel north of Andheri. Also, the proximity to WE Highway helps in reaching South Bombay relatively quicker. Also, shopping avenues like the Oberoi mall is very nearby,

The service levels etc are decent. But compared to international 5/7 stars or even Oberoi/Taj etc is nothing more than average. You will certainly won't find the 'on-your-toes' service which you get used to when you stay in some of the best known names in the hospitality business. Though, it might be an unfair comparison due to the price difference. So, to summarize definitely not a bad option and perhaps the best available option in Northern Mumbai.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank agragul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, January 28, 2014
Dear Guest
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. I appreciate your comments and take them on board particularly with regard to the service issues you raised. We thank you for your understanding and appreciate you taking the time to bring your concerns to our attention. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (419)
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London, United Kingdom
Level 6 Contributor
154 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 26, 2014

The staff and the views from the hotel make this a place to remember. I went to Mumbai on business and I was blown away at the culture over in India. The staff shared places to visit with me on my days off and they always done everything possible to make my stay one of the best I have had.

Being away on business without my partner was something new for me and I wasn't sure how I would react however the staff at the Westin hotel were exceptional at keeping me entertained and taking genuine time out of there own days to get to know me.

After a few days the staff knew everything about me! From my favourite drink to how I liked my eggs done in the morning it was an experience that I have only ever had with Royal Caribbean before this.

Massive shout out to Rohan (Splash bar), Deepak (The Lounge), Rahul (Dining 18th floor) You 3 staff members delivered exceptional, top quality service. Yes all the staff were great but you guys rocked!

Bonus: Reward points earned during my stay have meant I can stay for free at another one of the chains hotels. Top Tip: Sign up to the SPG reward programme.

Room Tip: Smoking floors are at the top of the hotel guaranteed to give you the highest views of the city.
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StephenCharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, January 28, 2014
Dear Guest
We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for letting us know how impressed you were with the service you received. Our team is delighted to hear that you enjoyed our facility and services, especially the view as well as the overall dining experience at The Westin Mumbai Garden City. We value your feedback and shall surely share your kind words with the entire team. Our team prides itself on truly value the experience we create for our guests and will be happy to hear that they have managed to meet your every need. Team Westin looks forward to welcoming you back for many more renewing moments.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mill Valley, California
2 reviews
Reviewed January 26, 2014

Room was great, fitness room was well equipped with modern equipment. Breakfast is advertised to start at 6:30am, however, every morning, they were just starting to set up at 6:30. I had the privilege of standing in front of the omelette stand for over 15 minutes before I demanded someone take my order, all the while people were looking at me as they scurried around setting up.

This is my second time and every time I go, the same experience.

Additionally, the elevators require you to insert your card to get the elevator to go to your floor. Rarely does the key work. You have to reinsert it about 10 times to get it to work and practically every guest has the same experience.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elliottbrent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 26, 2014

Very elegant hotel with panoramic view over the city.
Interesting location close to a modern huge shopping mall and to the exibition area.
High price but very good service and well appointed rooms.
Rich restaurants with view of the incredible road traffic.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank relu2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, January 28, 2014
Dear Guest
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 25, 2014

We just took a break from a daily routine and landed up here. It's good an amazing view on the city over crowded highway as well as the nice green part of Aarey Colony.
Good food and nice amenities made our stay very pleasant.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KAnkit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, January 26, 2014
Dear Guest
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. Our team is delighted to hear that you enjoyed our facility and services, especially the amenities as well as your dining experiences. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 4 Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 25, 2014

Stayed here during the christmas weekend and must say that this is one of the nicest hotels in Mumbai. Had come here for some work given this being in one of the more commercial pockets of Mumbai.

Definite must trip is the restaurant right up top of the hotel. Recommend the sushi

Stayed December 2013, traveled on business
Helpful?
1 Thank ParagbMehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, January 26, 2014
Dear Guest
We are very pleased to learn how much you enjoyed your Christmas with us. It was delightful to read that you enjoyed our services and overall dining experience and your specific appreciation of our authentic Sushi at Seasonal Tastes. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits. Team Westin looks forward to welcoming you back for many more rejuvenating moments.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 25, 2014

Stayed at Westin a couple of times. Nice and huge lobby that gives the feeling of space and comfort. The same is well matched by the large and comfortable rooms. Service is nice, Breakfast spread is large and very good. Overall a great experience.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank truereviewBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, January 26, 2014
Dear Guest
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. It was delightful to read that you enjoyed our services, overall dining experience and your specific appreciation of our breakfast spread at Seasonal Tastes. We pride ourselves in offering a personal instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. The guest experience is our highest priority and it is always gratifying to receive such valuable comments. Team Westin looks forward to welcoming you back for many more renewing moments.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Mumbai Garden City

Property: The Westin Mumbai Garden City
Address: Oberoi Garden City, Mumbai (Bombay) 400063, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Mumbai (Bombay)
#5 Luxury Hotel in Mumbai (Bombay)
#5 Spa Hotel in Mumbai (Bombay)
#9 Family Hotel in Mumbai (Bombay)
#12 Romantic Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Mumbai Garden City 5*
Number of rooms: 269
Official Description (provided by the hotel):
With close proximity to the International airport, business centers and shopping centers, Westin Mumbai Garden City offers you a perfect combination of comfort and convenience.Each of our 269 spacious guest rooms feature floor-to-ceiling windows that reveal the moving mural of Mumbai. ... more   less 
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Also Known As:
The Westin Mumbai Garden City Hotel Mumbai (Bombay)

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