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“Excellent View & Service!”

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The Westin Mumbai Garden City
Ranked #3 of 489 Hotels in Mumbai
Certificate of Excellence
Reviewed January 12, 2014

We stayed a couple nights at the Westin Mumbai Garden City and our stay was fabulous. Wish we had more time to take advantage of their restaurants, pool and fitness centre. We selected the Westin Executive Club room and it was a corner room with glass windows cornering the entire room. The views from the room was spectacular - esp in the early morning when fog envelopes Mumbai's Chota Kashmir. The king-bed seemed enormous and was very comfortable. Room service was excellent as well. I had hurt myself when we were in Goa before getting to Mumbai, and I called the hotels room service requesting for a band-aid. The hotel not only sent a band-aid but sent up a doctor with a complete first aid kit offering to bandage the minor wound I had. Loved the care and attention they provided. The breakfast on the higher level was out of this world with the vast choices they offered. My wife and I will definitely be returning here.

Room Tip: Recommend the Westin Executive Club room on the higher floors, and preferably corner suites.
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  • Stayed: February 2013, traveled as a couple
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2  Thank gunz_arya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded January 14, 2014

Dear Guest
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room, Heavenly Bed as well as our In Room Service facilities. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed January 11, 2014

Who'd say you can see any of the sky from your window? I'd bet your window faces someone else's even on the 16th floor. The WESTIN is a grand experience at a modest price.
I have been to the hotel a number of times and it's staff are a different breed from other luxury hospitality players. They warm, accommodation and will be willing to help at your beckon.
The views from their rooms are stunning. (I've only shuttled between the 28th and 29th floor).
A south facing window will give you the best view with greenery towards the south-east that over looks Aarey Milk Colony and the south-west gives you a range view of the Wester Express Highway.

Should you get an east facing window, you'd over look the northern side of the city, but still get a panoramic view of the suburbs from north-west to north-east. Also a great view of the sunrise as well as the sunset.

Their roast chicken in peri-peri sauce is commendable. It's rightly spiced, with each morsel oozing a flurry of distinct flavours. The meat is well roasted and succulent but not chewy.
Their buffet breakfast can be likened to being at the Hatter's tea party, you've got a line up of breads, meats, cereals, south-indian dishes, english and french breakfasts and great desserts. Freshly fried eggs to your liking at a great addition.

One thing that can be a little tiring is flood lights that are danced off the building during parties in the lawns. It can be very distracting as its silhouette's visible even through the blinds.

Room Tip: If you're holidaying and not on business, the south facing rooms are in the relief part of the s...
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  • Stayed: March 2013, traveled with family
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Thank A5hlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded January 14, 2014

Dear Guest
Thank you for providing us with a feedback on your recent stay experience. It is inspiring to know your over all stay experience and comments on our facilities and services. We would like to thank you for letting us know how impressed you were with the service you received. It was delightful to read that you enjoyed our services, view, ambiance and dining experience at our Seasonal Tastes. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits. We thank you for your understanding and appreciate you taking the time to bring your concerns to our attention. We look forward to welcoming you back for many more enriching moments at The Westin Mumbai Garden City.
Be well
Anuraag Bhatnagar
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014

Very nice rooms with good layout and very spacious. Breakfast was really good and plentyful and kept filling up. Staff are helpful and with smiley faces all the time.
There is a bar on the 18th Floor but No Smoking allowed in the hotel, only in designated rooms so ate at Prezo which was nice with the wood fired pizzas and a good size portion too.
Prezo chosen because they have an outside area where you can smoke.
Downside is the bar on 18th is not really bar so have to go out.
Overall a good hotel and location near to the airport so easy for transportation.

Room Tip: Go for a higher floor as possible as there can be road noise.
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  • Stayed: January 2014, traveled on business
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Thank nazparmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded January 14, 2014

Dear Guest
Thank you for taking the time to share your experience with us. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room, buffet breakfast as well as the dining experience at Prego. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

This is our 2nd stay in this hotel . We'll communicated with both the airport . Nice location with all facility . A resort feel in a metro city . In this trip we arrived from Dubai in late night , surprised to have the check in document and room key at airport . Also we request for late checkout which was also approved . Though we are on the way to our home after a busy holiday the spa feel me refreshed once again . Also at breakfast time we meet renowned chef Ajay chopra .

Stayed: January 2014, traveled with family
2  Thank SRBiswal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded January 14, 2014

Dear Guest
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. It was delightful to read that you enjoyed our services, dining experience at Seasonal Tastes and The Heavenly Spa, which is one of our signature facilities and offers treatments that give you a feeling of tranquility and well-being. The guest experience is our highest priority and it is always gratifying to receive such valuable comments. Team Westin looks forward to welcoming you back for many more enriching moments.
Be well
Anuraag Bhatnagar
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

I stayed in Westin for a day and quite liked the facilities.. Also, if you are one of those late night person, this is a great place to unwind and sip into great coffee.. The cafe is open till late and if you reach on time, might be lucky to have the buffet too. The close proximity from the WE highway makes it easier to reach here.

  • Stayed: December 2013, traveled solo
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1  Thank vikas_goenka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded January 14, 2014

Dear Guest
We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for letting us know how impressed you were with our multi cuisine venue Seasonal Tastes. It was delightful to read that you enjoyed our services and overall dining experience. Team Westin looks forward to welcoming you back for many more rejuvenating moments.
Be well
Anuraag Bhatnagar
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

We decided to celebrate New Year eve here in a club suit.The suit as usual was great on 23rd floor with beautiful view.We have stayed here 3/4 times.We had booked our evening dinner at grand ball room but after reaching there we found it to be very loud and too crowded.We requested one of the staff Mr.Aman Raheja to shift us to Italian restaurant.He immediately contacted his bosses and not only changed our tickets but dropped us at Italian restaurant and saw to it that we got a table there.He really saved our New Year eve otherwise we had decided to go back to our room.Thanks Aman.The only small complaint was the poor choice of free whiskey and wine during dinner.We had to order our own wine.Breakfast next day at club lounge was great.We wanted to go spa but due to shortage of staff only one of us could go.On the whole New Year well spent.

Room Tip: Club suit is great.
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  • Stayed: December 2013, traveled as a couple
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2  Thank BalkrishnaShroff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded January 9, 2014

Dear Guest
We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for letting us know how impressed you were with the service you received. It was delightful to read that you enjoyed our services and overall dining experience during New Years Eve. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2014

This is a hotel we stay in annually for when we need to be near the exhibition center, but each year that we stay, the service gets better and better.

The hotel boasts large clean modern rooms, comfy beds, a nice bathtub- in a city where everything is so chaotic, returning to your room is definitely a welcomed respite. The pool, gym and spa are located on the 4th floor and its a lovely pool to swim in anytime of the day.

When we were there, there was a new guest relations manager and she took a lot of time and effort to ensuring her guests felt welcome, greeting them at the lobby and wherever they were at in the grounds of the hotel. She really had a special touch in remembering her guests, their needs and always inquiring if you ever needed anything, without being overly intrusive.

Breakfast is a huge spread on the 4th floor- and again, we were met with excellent service. If you sat too long without anything in front of you, the waiter will come to inquire if you needed anything, or if they could bring you anything, despite it being a buffet service. As we stayed there for 6 days, by the 3rd, they remembered our coffee orders and brought it without prompting. Truly a remarkable feat for you'd expect that of a smaller quainter boutique hotel rather than a large chain hotel.

We were informed also that they are changing up their breakfast menu to incorporate more international cuisine.

All in all, each time we stay at this hotel, it is an improvement time and time again. Thanks.

  • Stayed: October 2013, traveled on business
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Thank pinkmambo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded January 9, 2014

Dear Guest
We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for letting us know how impressed you were with the service you received. It was delightful to read that you enjoyed our services and overall dining experience especially the buffet breakfast. It is great to hear that you were able to make use of many of our facilities such as our Swimming Pool, Seasonal Tastes venue at Level 18 and your specific appreciation of our heavenly rooms. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits. We look forward to welcoming you back for many more enriching moments at The Westin Mumbai Garden City.
Be well
Anuraag Bhatnagar
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Mumbai Garden City

Address: Oberoi Garden City, Mumbai 400063, India
Location: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Mumbai
#3 Spa Hotel in Mumbai
#4 Business Hotel in Mumbai
#7 Family Hotel in Mumbai
#12 Romantic Hotel in Mumbai
Price Range: $167 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Mumbai Garden City 5*
Number of rooms: 269
Official Description (provided by the hotel):
With close proximity to the International airport, business centers and shopping centers, Westin Mumbai Garden City offers you a perfect combination of comfort and convenience.Each of our 269 spacious guest rooms feature floor-to-ceiling windows that reveal the moving mural of Mumbai. ... more   less 
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Also Known As:
The Westin Mumbai Garden City Hotel Mumbai (Bombay)

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