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“Lovely stay.. book the suite.. enjoy Prego in the evening” 5 of 5 bubbles
Review of The Westin Mumbai Garden City

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The Westin Mumbai Garden City
Ranked #8 of 441 Hotels in Mumbai (Bombay)
Certificate of Excellence
Mumbai
Level Contributor
149 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Lovely stay.. book the suite.. enjoy Prego in the evening”
5 of 5 bubbles Reviewed December 8, 2013

Stayed for a night at the Westin - we were spoilt by the Suite that we stayed in - spacious and confortable. However, I will break my review into the positives and negatives as usual

The positives
- Many people may think the location is bad, but this is the most accessible hotel in that part of Mumbai, and the views from the aarey colony facing windows are stunning.
- Very good check-in - sure the time spent waiting for the elevators could be slightly long, but merely a small blemish
- The rooms are good.. I have stayed in a basic room before - stayed in the suite this time - and both were very very good. Compared to some of the older hotels, this newer rooms were a good change.
- The food is good... the spread in the buffet is decent
- If you are chilling here, should visit Prego, the restaurant/bar on the ground floor - when quiet, its a beautiful place to spend a couple of hours.
- Decent facilities in the gym/health club.. though they could have done with a jacuzzi as well. But the whirlpool bath makes up for it, more so in Mumbai because the water is not to chilled normally.

The negatives
- The time spent waiting for the elevator could be testing for some, as I read in some of the reviews - however, we didnt mind it too much
- Yes, they could do with a Jacuzzi... it would have been a good touch.

All in all, had a lovely time at Westin.. and would go there again for a weekend for sure

Room Tip: Ask for a room which has got a view of the aarey greens... very good view
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Niraj_Shah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, December 11, 2013
Dear Guest
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. Our team is delighted to hear that you enjoyed our facility and services, especially the location, view, the comfort of the room, WestinWORKOUT® Fitness Studio as well as the dining experience at our venues Prego and Seasonal Tastes. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. We thank you for your understanding and appreciate you taking the time to bring your concerns to our attention. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,466 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (384)
Date | Rating
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English first
New Delhi, India
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed December 8, 2013

Stayed at Westin for 30 days for official purposes.

Location - Major advantage was its location close to my office in Goregaon. That also serves as its disadvantage if you intend to commute to central/south mumbai.

Pool - Good length, well maintained, looks beautiful. However, poolside sitting can be improved, so can the service at Splash - the poolside restaurant. Major disadvantage - The path to the pool goes through the restaurant Splash - you might have to crash through an ongoing party in your bathrobe/swimsuit.

Room - I stayed on the 26th floor, and had an amazing view of the city. The TV was huge. Amenities good. The DVD player got stuck a couple of times while shutting down.

Restaurants - 2 restaurants and the bar are on the 18th floor, and the USP is their view. Things get a bit crowded during breakfast at morning, but the staff always try to sort things out. Food is good, though a bit overpriced.

Pool and Spa - Spa is overpriced for the service provided. Steam room and shower room beside the spa are really good to loosen tense muscles after a day's work.

Room Tip: Higher floors for the view.
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  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Debdutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, December 11, 2013
Dear Guest
Thank you for providing us with a feedback on your recent stay experience. It is inspiring to know your over all stay experience and comments on our facilities and services. It is great to hear that you were able to make use of many of our facilities such as our Heavenly Spa, Venues at Level 18 Swimming Pool and your specific appreciation of our in room amenities. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits. We thank you for your understanding and appreciate you taking the time to bring your concerns to our attention. We look forward to welcoming you back for many more rejuvenating moments at The Westin Mumbai Garden City.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed December 6, 2013 via mobile

They are constantly trying to sell you things at unrealistic price
The swimming pool and external terrace were reserved for private parties every night (I stayed 8 nights). Only 3 lifts for 32 floors, average waiting time to go up or down is 10 minutes.I shall not return to this Westin.

  • Stayed December 2013
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Beaufort50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, January 20, 2014
Dear Guest
Thank you for your feedback. I hope you can accept my sincere apologies for the challenges you encountered in our hotel. Please be assured that the feedback is being looked into and appropriate action taken to prevent any guests being similarly inconvenienced in the future. I am hoping you will return, so we can convey to you that your experiences are not our usual standard. We look forward to your return visit to experience an uplifting experience with us at The Westin Mumbai Garden City!
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon
Level Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed December 4, 2013

had a wonderful stay . everything was just perfect. rooms were just awesome. beds were just perfect. the staff was very helpful. breakfast, lunch n dinner was delicious. found only one issue that as i am a member of eat n drink more club. i found it to be costlier then the non members

Room Tip: dont get the booking through eat n drink more privilaged card. the members are chrged more then the...
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank goyaludyog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, December 11, 2013
Dear Guest
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room, The Heavenly Bed as well as the overall dining experience at The Westin Mumbai Garden City. The Heavenly Bed is one of our signature products and it gives you a motionless sleep. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed December 1, 2013

Certainly a good business hotel.Comfortable and large modern rooms. Nice design.
Nice pool at 4th floor. Italian (tried) and more general restaurant.
Since it is more in a office area, not so much to do in neighbourhood. They provide driver service to bring you to office and pick you up; or drive you to Mumbai-south.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JackoV1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, December 2, 2013
Dear Guest
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. It was delightful to read that you enjoyed our services and dining experience at our Italian venue Prego. The guest experience is our highest priority and it is always gratifying to receive such valuable comments. Team Westin looks forward to welcoming you back for many more enriching moments.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed November 30, 2013 via mobile

I was in Mumbai for business. The security getting into the hotel is a little off putting at first, but in reality doesn't effect the experience.
On arrival staff very good, escorted to room and as an SPG Gold member got an upgrade and the normal complimentary pieces such as internet.
The room was very contempory with excellent facilities. The bed was amazingly comfortable. All in all very good and very reasonably priced.

Stayed November 2013, traveled on business
Helpful?
Thank WhiteBuddha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, December 2, 2013
Dear Guest
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room as well The Heavenly Bed which is one of our signature products and it gives you a motionless sleep. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeriusalem
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 30, 2013

I just completed my second stay in this hotel. I returned because it is a great place to stay. The rooms are very comfortable including a very good bathroom. I had a meal here with colleagues in the dinner buffet & it was very successful.
The pleasant Oberoi mall is a short 2 minutes walk away, via a small gate at the side of the hotel.

A special word of appreciation to the front desk staff who are very friendly & went out of their way to accommodate all of my needs in a friendly & quick manner.

Two drawbacks are the lifts that one can wait for quite a while for & the hotel cars that are very expensive.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alanhow_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, December 2, 2013
Dear Guest
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. We would like to thank you for letting us know how impressed you were with the service you received. It was delightful to read that you enjoyed our services, comfort of the room and dinner buffet at Seasonal Tastes. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Mumbai Garden City

Property: The Westin Mumbai Garden City
Address: Oberoi Garden City, Mumbai (Bombay) 400063, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Mumbai (Bombay)
#8 Luxury Hotel in Mumbai (Bombay)
#8 Spa Hotel in Mumbai (Bombay)
#9 Family Hotel in Mumbai (Bombay)
#12 Romantic Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Mumbai Garden City 5*
Number of rooms: 269
Official Description (provided by the hotel):
With close proximity to the International airport, business centers and shopping centers, Westin Mumbai Garden City offers you a perfect combination of comfort and convenience.Each of our 269 spacious guest rooms feature floor-to-ceiling windows that reveal the moving mural of Mumbai. ... more   less 
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Also Known As:
The Westin Mumbai Garden City Hotel Mumbai (Bombay)

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