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The Westin Mumbai Garden City
Ranked #4 of 456 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed November 6, 2013

the hotel is nicely located on the western expressway with 20 odd minutes far from the airport. And near to one of the big malls in mumbai- Oberoi. The hotel is huge with 30 odd floors (dont remember exactly). View from the top floors is very scenic. Food choice in buffet is awesome, probably the choices are far more than u can eat :). Rooms are neat with huge LCD (with limited channels). Front desk and other staff are friendly and ready to assist.

  • Stayed: September 2013, traveled on business
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Thank rohankhera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded November 15, 2013

Dear Guest
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. We value your feedback and shall surely share your kind words with the entire team. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room as well as the buffet breakfast at Seasonal Tastes. Our team prides itself on truly value the experience we create for our guests and will be happy to hear that they have managed to meet your every need. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,376 - 1,382 of 2,005 reviews

Reviewed November 6, 2013

the rooms are excellant. spacious. bathrooms are well decorated.
views from the 20th floor is excellant. restaurent is superb. we were there in a conference package.coffee machine were availbale at many palces ,salads were excellant. food serving in the outdoor is not pleasant at all seasons. it was bit humid.taxi charges outside the hotel is exuberant.lobby is very impressive.

Room Tip: go for higher floors
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  • Stayed: October 2013, traveled on business
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Thank sandeepvel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded November 17, 2013

Dear Guest
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room, lobby as well as the dining experience and your specific appreciation of our Salads at The Westin Mumbai Garden City. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits. Please be assured that the feedback is being looked into and appropriate action taken to prevent any guests being similarly inconvenienced in the future. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013

The Westin is a beautiful hotel and respite from the chaos of Mumbai. The main hotel restaurant with breakfast and dinner buffets were embarrassingly rich with choices, and the quality was excellent. All of the front desk staff were friendly and professional, and often times you would find a staff member passing out cute little snacks from a silver tray.

The gym was well equipped and had a great view of the park nearby.

Two other things I would note about the hotel which I'm not including in the ratings just because overall the hotel was a spectacular place.

1. It's quite generic. I would probably be inclined to stay at an Indian-based hotel next time just so that it felt more like "India." I can drive just 10 miles from home to stay at a Westin. I realize that's a plus for some people which is why I'm not reflecting it in the ratings. The Italian restaurant on the main floor was well decorated and had good food, but I couldn't help thinking , this could be anywhere in the world.

2. The elevator is ridiculously slow and there don't seem to be enough elevators. Seriously sometimes it would take 5 minutes to get from my floor to the lobby or vice-versa.

  • Stayed: October 2013, traveled on business
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Thank cincinnatalie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded November 15, 2013

Dear Guest
Thank you for providing us with a feedback on your recent stay experience. It is inspiring to know your over all stay experience and comments on our facilities and services. It is great to hear that you were able to make use of many of our facilities such as our WestinWORKOUT® Fitness Studio, and the breakfast and dinner buffets at Seasonal Tastes. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits. We thank you for your understanding and appreciate you taking the time to bring your concerns to our attention. We look forward to welcoming you back for many more enriching moments at The Westin Mumbai Garden City.
Be well
Anuraag Bhatnagar
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013

Just returned from a lovely 5 night stay at the Westin, is a lovely hotel, well decorated and maintained. The breakfasts were amazing, if not a bit chaotic in the final stages of service (finishes at 10.30). There is not a lot around except for the Oberio Mall, however as my business was located near the Infinity Mall I did most of my shopping there. The staff were very friendly and attentive, however the front of house staff were a bit cold. Pool area was superb and made use of the Spa with a massage, not anything spectacular and was a bit on the pricey side for what I got, having said that it was nice massage and went to work that day feeling great. Never ate in the restaurants, but got a couple of room service dinners which were very good indeed.

Room Tip: Join the reward prog for starwood and get a upper floor facing south, less noise and views to die fo...
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  • Stayed: November 2013, traveled on business
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Thank GMCScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded November 15, 2013

Dear Guest
Thank you for providing us with a feedback on your recent stay experience. It is inspiring to know your over all stay experience and comments on our facilities and services. It is great to hear that you were able to make use of many of our facilities such as our Heavenly Spa, Swimming Pool and your specific appreciation of our buffet breakfast at Seasonal Tastes. I appreciate your comments and take them on board particularly with regard to the service issues you raised. We do hope you will choose to stay with us again and we are confident that your next stay will be renewing in every respect.
Be well
Anuraag Bhatnagar
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

As a 1st-timer in India, I had enough forewarnings about where to go & what NOT to eat -
I'm glad I chose this hotel because it gave assurance I was in friendly & competent hands in fabulous settings. While the view outside the hotel is not exactly picturesque, the proximity to the Oberoi shopping mall made up for it. The breakfast offers are extensive so there is something for all taste preferences. The rooms are big with modern interiors, the bathroom facilities are luxurious, the bathtub large enough for me to sink my 165cm frame in it. will definitely stay there again!

Room Tip: Higher floors have breakfasts at the Executive Dining Area & enjoy the view from there
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  • Stayed: October 2013, traveled on business
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Thank Elizabeth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded November 4, 2013

Dear Guest
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for letting us know how impressed you were with the service you received. It was delightful to read that you enjoyed the comfort of the room, our Heavenly Bath and buffet breakfast at Seasonal Tastes. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2013

I stayed last May and the new hotel was extremely nice and the food very good. I felt that this was an oasis in my travel and I looked forward to returning to my spacious room each night. The staff was cordial and the pool bar was extremely enjoyable.

Room Tip: Just a nice place
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  • Stayed: November 2012, traveled on business
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Thank Ken W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded October 31, 2013

Dear Guest
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. It was delightful to read that you enjoyed our services and overall dining experience especially at Splash. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2013

A very good stay. Very big rooms for a Mumbai hotel. Welcome at the hotel was warm and friendly. Efficient and quick check in. Room was comfortable and cosy. Good service. Good buffet with wide spread. Overall a fantastic place. Love to come again

  • Stayed: October 2013, traveled on business
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1  Thank mumu162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded October 31, 2013

Dear Guest
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. We value your feedback and shall surely share your kind words with the entire team. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room as well as the dining experience at Seasonal Tastes. Our team prides itself on truly value the experience we create for our guests and will be happy to hear that they have managed to meet your every need. We look forward to your return visit!
Be well
Anuraag Bhatnagar
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Mumbai Garden City

Address: Oberoi Garden City, Mumbai (Bombay) 400063, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Mumbai (Bombay)
#4 Luxury Hotel in Mumbai (Bombay)
#4 Spa Hotel in Mumbai (Bombay)
#9 Family Hotel in Mumbai (Bombay)
#12 Romantic Hotel in Mumbai (Bombay)
Price Range: $167 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Mumbai Garden City 5*
Number of rooms: 269
Official Description (provided by the hotel):
With close proximity to the International airport, business centers and shopping centers, Westin Mumbai Garden City offers you a perfect combination of comfort and convenience.Each of our 269 spacious guest rooms feature floor-to-ceiling windows that reveal the moving mural of Mumbai. ... more   less 
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Also Known As:
The Westin Mumbai Garden City Hotel Mumbai (Bombay)

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