Have stayed at the hotel a number of times now as it is close to my work place.
Had the hotel Taxi as part of the service as no 'standard rooms' were available when booked, so I get the free breakfast, taxi service and free internet. As I'm a gold card-holder I think the breakfast is fee anyway on the 4th floor
Taxi service fine, no issues
Check in - got out my gold card (not becuase it was gold but because I wanted to make sure they gave me some points) and was told it was not valid and didnt show as 'Gold status' on their system. I was rather surprised and annoyed at this, as I've not had issues at other Starwood hotels on this matter and I contacted Starwood as soon as I got to my room. They said what I saw myself that I was gold and they spoke to someone called Ritesh at the hotel. I didnt hear anything from the hotel, to say we screwed up, sorry sir
Had lunch buffet on the 18th at the hotel the day of arrival with a colleage. Was a hair in my food and it wasnt mine, and I had identified which food it came from and told the staff - this time I got a number of apologies from the restaurant staff, but it did put me off my food.
Room fine, nice and large, as I know
I already had the room upgrade as I'd paid 11,500 Rupees a night for this, so dont think I got anything extra for being gold - which as they stated they didnt have me down for gold anyway.....
Breakfast good overall, very busy though, but it was IPL season and the hotel was quite full
The lifts are a bit frustrating but the hotel is busy - its a modern hotel but the lifts feel a bit out of place and poor standard, then again its India so not to the same standard as Singapore, HK, China
I will use again simply becuase its convenient. Just hope next time that they get the check in correct - I was in room 2904 8-10th April
- Official Description (provided by the hotel):
- With close proximity to the International airport, business centers and shopping centers, Westin Mumbai Garden City offers you a perfect combination of comfort and convenience.Each of our 269 spacious guest rooms feature floor-to-ceiling windows that reveal the moving mural of Mumbai. ... more less
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- Also Known As:
- The Westin Mumbai Garden City Hotel Mumbai (Bombay)