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“Perfect” 5 of 5 bubbles
Review of The Westin Mumbai Garden City

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The Westin Mumbai Garden City
Ranked #8 of 441 Hotels in Mumbai (Bombay)
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
117 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Perfect”
5 of 5 bubbles Reviewed April 1, 2013

Although the location is north Mumbai and away from the sights, taxis are cheap enough for it not to matter and the traffic wasn't all that bad when we were there either.

The hotel itself is fantastic. It's spotlessly clean, the staff are attentive, the food is amazing - it's good value and there's a huge choice. We ate breakfast everyday, had lunch and dinner once whilst we were there and was very impressed on each occasion.

Rooms are huge. Nicely designed and the comfiest bed I slept in during my whole trip.

If you want somewhere to relax in the hectic city of Mumbai this is the place for you!

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank kprkn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, April 19, 2013
Dear Guest
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. The Heavenly Bed is one of our signature products and it gives you a motionless sleep. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,466 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (384)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
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  • French first
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English first
Chennai (Madras), India
Level Contributor
163 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed March 29, 2013

Location – awesome
Service - ??? not sure you ask them for a simple Vicks medicine they don’t have it and this is a star hotel. Asked them more than once hoping that next time they would get it for me, but no. 5th time I had to request them to get it.
Food – Awesome but no one will come and do the service for you unless you ask them, happened twice when I was there. Asked for a cup of tea had to ask 4 different people before I walked down near the chef place and requested for one. Service – once again it is questionable
Hotel Design – Good, beautiful & awesome. The lightings are designed beautifully. The room itself was breath taking. Everything in the room was excellent. Nothing to complain about.
Internet – well surprise you have to pay for that, which I don’t agree, when 3 star hotels provide that for free.
Cab service – good.
Concierge – they delivered my luggage to a different room.
Lobby beautifully designed and well kept. Lifts, it is better to walk than wait for them. If you don’t use your cards properly you will end up in the wrong floor. Magnetic cards were too confusing.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Angel_Traveler444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, April 11, 2013
Dear Guest
Thank you for your feedback. Our team is delighted to hear that you enjoyed our facility and services. I hope you can accept my sincere apologies for the challenges you encountered in our hotel. Please be assured that the feedback is being looked into and appropriate action taken to prevent any guests being similarly inconvenienced in the future. I am hoping you will return, so we can convey to you that your experiences are not our usual standard. We look forward to your return visit to experience an uplifting experience with us at The Westin Mumbai Garden City!
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Level Contributor
95 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed March 27, 2013

Westin hotel mumbai is located right on the western express highway in goregaon east and houses some key agency offices as well as has the famous oberoi mall right next to it. Its quite a nice hotel, very green from inside and has some great dining options including westin's famous - Prego. Its very close to the airport and very convenient to stay in if you have work in the suburbs.

  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank dhruvmumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, March 30, 2013
Dear Guest
Thank you for taking the time to share your experience with us. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room as well as the dining experience at Prego. We look forward to your return visit so you may have the opportunity to experience our other Food and Beverage venues Seasonal Tastes, Kangan and Splash.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 25, 2013

If your business or personal travel leads you to the northern business area of Mumbai - the Westin is THE place to stay. After being picked from the international airport (complementary - not sure why) as I SPG Platinum member I was at checkin upgraded into a corner suite room on the 26th floor. What a stunning room - couple of pictures of room and view attached. The room along with all public areas were spotless clean and the whole staff very attentive and friendly. One night we had late dinner with Indian selections in the restaurant at the 18th floor which was very nicely prepared and tasty. We got carried away in conversations and the staff never made any signs that we were supposed to leave as the restaurant was closing or had already officially closed. The Club Lounge was one of the biggest I have seen with a very nice breakfast selection including freshly made juices and egg dishes while offering a nice and quite area to start the day compared to the rather lively and busy place on the 18th floor where breakfast is served.

All in all, the best Westin Hotel I have stayed in while on business travel.

Room Tip: High floor rooms, facing south give you a nice view!
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Antonio D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, March 30, 2013
Dear Guest
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. Our team is delighted to hear that you enjoyed our facility and services, especially the dining experience at Seasonal Tastes. We look forward to your return visit so you may have the opportunity to experience our other Food and Beverage venues Prego, Kangan, Eighteen The Lounge and Splash. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed March 22, 2013

a perfect stay for my business trip , rooms are large , view rocks

this place is perfect for mumbai convetion center , pool temperature was perfect in morning ,

sun light at breakfast was wow... , it changed the complete colors of place

  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Arun V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, March 30, 2013
Dear Guest
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odiham, United Kingdom
Level Contributor
137 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed March 19, 2013 via mobile

I've stayed in this hotel about seven times now. I've been on lots of floors but I've still not worked out what the difference is between the rooms. I did have a corner room once and one time I had use of the business lounge , level 4, which was good as it meant I didn't have to always eat on floor 18. But the lifts can be a pain. We had the Miss India patent going on I believe and it seemed like there were no lifts available. One time we used the service elevator as it was so busy. A good business hotel.

Stayed March 2013
Helpful?
1 Thank Bazzerboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, March 30, 2013
Dear Guest,
Thank you for your patronage to our hotel. Our team is delighted to hear that you enjoyed our facility and services. Please be assured that the feedback pertaining to the lifts is being looked into and appropriate action taken to prevent any guests being similarly inconvenienced in the future. We look forward to your return visit!
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 16, 2013

We checked in with family and friends for my son's wedding recently. It seemed odd to be within Mumbai, at first.However the convenient location and the friendliness of the staff esp the all-in-one Front Office guys put us all at ease (thanks Sai !).The hotel is in North West Mumbai adjacent to the huge green patch of the Aarey Milk Colony --which in itself is very unusual in the concrete jungle of Mumbai.
My wife and I had the corner suite which allowed us to host evening drinks for our guests and gave me space away from the make-up and mehendi people and saree dressers et al :-). The Kangan restaurant is fantastic in every way and gives you non-Mughlai Indian food ,which is not so heavy,so I liked it. The Heavenly Spa was also highly appreciated by our guests especially the helpful JD !
Minusses: The Seasonal tastes restaurant took a long time to fill a la carte orders at dinner time --so my advice is to stick to the buffet. In room dining had a good selection but the service is a bit slow.
In balance, I would say that the Westin delivered good bang for the buck and we went away happy.

Room Tip: Rooms either face the highway or the green patch. Its very important to ask specifically for Aarey f...
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank SUNIL S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, March 30, 2013
Dear Guest
Thank you for providing us with a feedback on your recent stay experience. It is inspiring to know your over all stay experience and comments on our facilities and services. It is great to hear that you were able to make use of many of our facilities such as our Heavenly Spa, Kangan, Seasonal Tastes our signature venue at Level 18 and your specific appreciation of our food at Kangan. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits. We look forward to welcoming you back for many more enriching moments at The Westin Mumbai Garden City.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Mumbai Garden City

Property: The Westin Mumbai Garden City
Address: Oberoi Garden City, Mumbai (Bombay) 400063, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Mumbai (Bombay)
#8 Spa Hotel in Mumbai (Bombay)
#8 Luxury Hotel in Mumbai (Bombay)
#9 Family Hotel in Mumbai (Bombay)
#12 Romantic Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Mumbai Garden City 5*
Number of rooms: 269
Official Description (provided by the hotel):
With close proximity to the International airport, business centers and shopping centers, Westin Mumbai Garden City offers you a perfect combination of comfort and convenience.Each of our 269 spacious guest rooms feature floor-to-ceiling windows that reveal the moving mural of Mumbai. ... more   less 
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Also Known As:
The Westin Mumbai Garden City Hotel Mumbai (Bombay)

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