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“Black or White dog”

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The Westin Mumbai Garden City
Ranked #5 of 453 Hotels in Mumbai (Bombay)
Certificate of Excellence
Odiham, United Kingdom
Level 6 Contributor
148 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Black or White dog”
Reviewed July 26, 2011

Four day business trip was helped by this hotel. Great rooms and good service. evrything worked in the room and I would happily recommend it if your business is in the north of the city.

The security is a reasurance at both the gate and the main door. At the main gate it was just whether a black dog or white dog sniffed the car when we arrived back each night.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bazzerboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushilz, Hotel Manager at The Westin Mumbai Garden City, responded to this review, August 13, 2011
Thank you for taking the time to share your experience with us. Our team is delighted to hear that you enjoyed our facility, services and pleased to hear you felt safe with the high standards of security checks in place. We look forward to your return visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,792 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (419)
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mchinoy
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 26, 2011

Stayed here for a month. Hotel is a luxurious oasis near film city. Has an excellent business lounge. Great and attentive staff. We had a room that overlooked the entire city. The breakfast was superb. Would definitely stay here again.

Room Tip: great design of rooms; contemporary decor
See more room tips
  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mchinoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushilz, Hotel Manager at The Westin Mumbai Garden City, responded to this review, August 13, 2011
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. We truly value your feedback and shall surely share your kind words with the entire team. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 26, 2011

Nice hotel & my stay on 17th floor added leisure to my stay.
The view of M'bai on buffet breakfast (complementary) is even better.
Affordable rates too. Overall Good place to stay & value for money

  • Stayed January 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Avinash7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushilz, Hotel Manager at The Westin Mumbai Garden City, responded to this review, August 13, 2011
Thank you for taking the time to share your experience with us. Our team is delighted to hear that you enjoyed our facility and services. We look forward to your return visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 26, 2011

I've been staying at the Westin in Mumbai on business for about a year now, mainly because it's close to my office. It's great to say that since it opened the service has improved pretty much every time I go back, and so has the food., which was pretty poor, but is really good now. A recent big plus for peole working western hours, is that the buffet restaurant is now open til 4am, so if you get back from work after midnight you can still have a sit down meal with colleagues. The massage ladies in the Spa are very good, and the gym is also well equipped and the staff are attentive and helpful. Also worth mentioning that the beds are really really comfy.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Oscardog1145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushilz, Hotel Manager at The Westin Mumbai Garden City, responded to this review, August 13, 2011
Thank you for your patronage to our hotel. We are pleased to hear of your experiences from your recent visit with us and delighted you found your stay uplifting, especially the availability (24/7) of food & beverages at our venue Seasonal Tastes on the 18th floor. The Heavenly Bed is one of our signature products, it gives you a motionless sleep and we are pleased to hear that the bed assisted in providing a good night’s sleep. We aim to send the guest home feeling better than when they first arrived. We look forward to your return visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 24, 2011

If u want a nice spacious room , its great , has a great view from the higher floors.

Staff: Great Staff , from the front desk to the housekeep , very courteous

Just one thing bothers me in all hotels , when u check in at 4 am in the morning they charge you the full rate , its a perishable item so if i am taking it i am making some revenue of it , So cut some slack people ...

Room: Great room , very spacious nice TV a DVD is given , i dont understand the space in the bathroom to keep the luggage , even though the Bathroom is Huge , but come one .. thats my personal opinion

Small Stuff: This is where is gets to you , Since i had a smoking room the ashtrays were not cleaned even after housekeeping , the stopper in the bath tub was not working , there were no creamers in the room , when i asked for extra (i like cream in my coffee so sue me ) I got four the normal amount , which part of extra do people not understand?

Barring the small stuff the hotel is great.

Room Tip: High Floor rooms are great , Take a King size bed
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  • Stayed July 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank arjunraisingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushilz, Hotel Manager at The Westin Mumbai Garden City, responded to this review, July 25, 2011
Thank you for your feedback. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room. I hope you can accept my sincere apologies for the challenges you encountered in our hotel. Please be assured that the feedback is being looked into and appropriate action taken to prevent any guests being similarly inconvenienced in the future. I am hoping you will return, so we can convey to you that your experiences are not our usual standard. We look forward to your return visit to experience an uplifting experience with us at The Westin Mumbai Garden City!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 18, 2011

This hotel is a paradise next to chaos that you experience in Mumbai. Very modern rooms, great views, Very comfortable beds and the best breakfast we ever had. You get so much of thi yammi fod, that you are full for the whole day. Yiu have to try the breakfast the buffet there! Very good, secure hotel in Mumbai. It is a place if you want to relax from chaos that you find next door. Highly recommended!

  • Stayed September 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank worldwideexpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushilz, Hotel Manager at The Westin Mumbai Garden City, responded to this review, July 19, 2011
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panjim, India
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 7, 2011

Stayed there for two nights. Rooms ar huge and well appointed .There is no light switch near entrance door , be cautious when you enter in the dark.
Breakfast is fair affair. We had Nihari at Kangan , was fair, I expected it to be good.
Overall, nice place to stay overnight.

  • Stayed July 2011, traveled on business
    • Sleep Quality
    • Cleanliness
Helpful?
1 Thank BShishir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushilz, Hotel Manager at The Westin Mumbai Garden City, responded to this review, July 15, 2011
Thank you for taking the time to share your experience with us. Our team is delighted to hear that you enjoyed our facility and services. The light switches are operated through the use of the key cards as you enter the room. We look forward to your return visit to us in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Mumbai Garden City

Property: The Westin Mumbai Garden City
Address: Oberoi Garden City, Mumbai (Bombay) 400063, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Mumbai (Bombay)
#5 Luxury Hotel in Mumbai (Bombay)
#5 Spa Hotel in Mumbai (Bombay)
#9 Family Hotel in Mumbai (Bombay)
#12 Romantic Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Mumbai Garden City 5*
Number of rooms: 269
Official Description (provided by the hotel):
With close proximity to the International airport, business centers and shopping centers, Westin Mumbai Garden City offers you a perfect combination of comfort and convenience.Each of our 269 spacious guest rooms feature floor-to-ceiling windows that reveal the moving mural of Mumbai. ... more   less 
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Also Known As:
The Westin Mumbai Garden City Hotel Mumbai (Bombay)

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