I had booked two rooms here for two nights for guests coming for my wedding
The rooms were booked a month in advance & had told the hotel that post advance payment would be done by me on the checkout date. Considering these were for my guests coming for my wedding, the payment had to be made by me and not the guests. The night previous to checkout, the reception started pestering my guests for payment. It was almost midnight and my wedding eve. They almost forced my guests to pay, before I had to intervene and asked them not to. They went to a point of telling me that they would not allow my guests to check out, even after telling them that my guests had an early morning train to catch and I will personally be there with the rest of the payment in cash before 12 noon, which was their checkout time.
I had to finally request my relative to rush at that hour of the night to make the payments.
Imagine what impression my guests carried along.
Having a hospitality bacground myself, I am apalled with the way the reception staff spoke. As the name suggests, hospitality industry is about customer experience and this kind of behaviour categorically says that Sampoorna is nothing but a roadside lodge, bothered only with money and giving a damn to customer retention.
- Official Description (provided by the hotel):
- Location : Situated on Malad Link Road in Mind Space which is the HUB of New World Business activities. Sampoorna Hotel is located at distance of 12KM from Airport and close to all best Shopping Business and Industrial Zones of Western Suburb Mumbai. In very close proximity to Infinity | Inorbit | MindSpace | Goregaon Sports Club | Oberoi Mall | Bombay Exhibition Center Accommodation : 40 well appointed Air Conditioned Deluxe & Executive Rooms with Attached Bath, Telephone, Complementary WIFI Connectivity & Breakfast, TV with INTL Channels. Deluxe Rooms are with Mini Bar & LCD Televisions. ... more less
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